Winning On Purpose

Author : Fred Reichheld
Publisher : Harvard Business Press
ISBN 13 : 1647821797
Total Pages : 159 pages
Book Rating : 4.91/5 ( download)

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Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

Author : Fred Reichheld
Publisher :
ISBN 13 : 9781647821784
Total Pages : 256 pages
Book Rating : 4.89/5 ( download)

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Download or read book Winning on Purpose written by Fred Reichheld and published by . This book was released on 2021-11-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Can your company win by embracing a higher purpose? The answer is a resounding yes—and this book tells you how. Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Since its introduction two decades ago by author and customer loyalty guru Fred Reichheld, companies across the spectrum have adopted it—from industrial giants such as Mercedes-Benz and Cummins to Silicon Valley sweethearts such as Apple and Google to digital innovators such as Warby Parker and Peloton. Why? Love. In Winning on Purpose, which grows directly out of NPS, Reichheld argues that the primary purpose of a business should be to enrich the lives of its customers—and the best way to do that is to embrace a rating system that segments customers into Promoters, Passives, and Detractors. NPS illuminates a radically simple idea: prosper by treating people the way you want to be treated. It puts the Golden Rule—and love—at the heart of enduring business success. Across a wide range of industries, the "star" NPS companies consistently deliver higher returns to shareholders. Want to double the stock market returns of an index fund? This book shows you how. But winning on purpose isn't easy. Reichheld explains why most NPS practitioners achieve just a small fraction of the system's full potential and presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable measure of what he calls "good profits"—generated when customers come back for more and bring their friends—and argues convincingly that EGR should be included in audited financial statements. Delivering an engaging mix of in-depth business examples and moving personal stories, Reichheld distills and advances the essentials of NPS. Winning on Purpose is the must-read story of the management phenomenon of our time—and your indispensable guide to making NPS the key to your own company's success.

Author : Dr. John E. Kaiser
Publisher : Abingdon Press
ISBN 13 : 1426725361
Total Pages : 258 pages
Book Rating : 4.64/5 ( download)

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Download or read book Winning On Purpose written by Dr. John E. Kaiser and published by Abingdon Press. This book was released on 2010-09-01 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you really want the mission to succeed? Are you prepared to live within clear boundaries? Are you ready to align yourself with a greater purpose? Do you have what it takes? Winning on Purpose offers leaders a way to organize congregations for success by creating structures that enable church life and health. As a comprehensive and powerful application of the biblical call to mission, Winning on Purpose sets forth the Accountable Leadership strategy. This model of leadership brings together standards for mission, boundaries, and accountability, and then shows how these standards come to life through the performance of four key players: the board, the pastor, the staff, and the congregation.To read a sample from the book click here

Author : Alan G. Lafley
Publisher : Harvard Business Press
ISBN 13 : 142218739X
Total Pages : 274 pages
Book Rating : 4.95/5 ( download)

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Download or read book Playing to Win written by Alan G. Lafley and published by Harvard Business Press. This book was released on 2013 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how companies must pinpoint business strategies to a few critically important choices, identifying common blunders while outlining simple exercises and questions that can guide day-to-day and long-term decisions.

Author : Benoit Leleux
Publisher : Springer
ISBN 13 : 3319974459
Total Pages : 304 pages
Book Rating : 4.53/5 ( download)

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Download or read book Winning Sustainability Strategies written by Benoit Leleux and published by Springer. This book was released on 2018-11-11 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite recent optimism and global initiatives, the implementation of corporate sustainability programs has been slow at best, with less than a third of global companies having developed a clear business case for their approach to sustainability. Presenting numerous award-winning cases and examples from companies such as Unilever, Patagonia, Tumi, DSM and Umicore alongside original ideas based upon 20 years of consulting experience, this book reveals how to design and implement a stronger sense of focus and move sustainability programs forward. This proven combination of purpose, direction and speed is dubbed “Vectoring”. Based upon practitioner cases and data analysis from the Dow Jones Sustainability Index, Vectoring offers a plain-spoken framework to identify the relative position of companies compared to their peers. The framework and its 4 archetypes deliver insights for practitioners to locate inhibitors and overcome them by providing practical suggestions for process improvements. This includes designing and executing new sustainability programs, embedding the SDGs within company strategy and assessing the impact of sustainability programs on competitiveness and valuation. Offering directions for CFOs to shift companies from integrated reporting to integrated thinking in order to accelerate their sustainability programs, Winning Sustainability Strategies shows how to achieve purpose with profit and how to do well by doing good.

Author : Carvel Collins
Publisher : WestBow Press
ISBN 13 : 1449797180
Total Pages : 167 pages
Book Rating : 4.88/5 ( download)

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Download or read book Fighting with Purpose written by Carvel Collins and published by WestBow Press. This book was released on 2013-06 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I therefore so run, not as uncertainly: so fight I, not as one that beateth the air" (1 Corinthians 9:26). Every believer is faced with some type of trial to test their faith. My prayer is that after reading this book, you will be empowered with the power of God to combat all your enemies. This book was written for anyone facing trying times, who feels like they are not making progress and wants to throw in the towel. You may even feel like any hope of recovery is impossible. I want to encourage you today to get a second wind and get back in the fight. This book will teach you how to stand firm on the Word of God when the enemy is throwing his punches. You may be down today, but your victory is on the way. If God be for you, who can be against you? David faced a giant, Daniel slept with lions, the three Hebrew boys were thrown into the fire, and Jesus hung on the cross, but they all had something in common: they didn't give up; they fought with purpose.

Author : Thomas Kolster
Publisher : Routledge
ISBN 13 : 1000034682
Total Pages : 255 pages
Book Rating : 4.84/5 ( download)

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Download or read book The Hero Trap written by Thomas Kolster and published by Routledge. This book was released on 2020-05-28 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most companies today are firmly on the social and environmental issues ‘bandwagon’, like bees around a honey pot, from plastic in oceans through to diversity. As a result, people are increasingly distrustful of these efforts which they view as cheap marketing stunts meant to wow people into buying more. "Try to fly like a superman, and you will come down like a tin of soup." Market economists have long told us that we’re driven only by money and status, but the inherent human truth that cuts across age, culture and gender uncovers a stronger force: we wish to be in charge of our own lives and our own happiness. Through extensive growth and affinity research, world-renowned purpose-pioneer, Thomas Kolster, uncovers a simple answer that is key to driving marketing growth in the 21st century: if you put people in control of the marketing mix, from products to promotion, they can grow and in turn grow your organisation. This book explains the meteoric rise of a company like AirBnB, how a 20-something Swede, Maria de la Croix, built a global coffee empire like Wheelys in just a few years, and how a group of friends hanging out in a bar in Melbourne created one of the largest global non-profits fighting for men’s health, Movember – and how you can empower people to do the same. Today’s power no longer rests in the hands of the privileged few, but in the talented many. It is time for you to unleash that power, in numbers. Drawing on top-line marketing case studies and in-depth interviews, Kolster demonstrates how people are truly motivated to act when they’re in charge of their own life and happiness. ‘Who can you help me become?’ is the one essential question you need to be asking and acting on to chart a new course for your organisation, changing behaviours at scale and unlocking sustainable growth that benefits all.

Author : Louis Efron
Publisher : Taylor & Francis
ISBN 13 : 1351690027
Total Pages : 225 pages
Book Rating : 4.27/5 ( download)

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Download or read book Purpose Meets Execution written by Louis Efron and published by Taylor & Francis. This book was released on 2017-04-21 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cover -- Half Title -- Title -- Copyright -- Dedication -- Contents -- Foreword -- Introduction -- Part I Building an Unshakable Foundation -- Chapter 1 Starting with Purpose -- Chapter 2 Finding Your Way -- Chapter 3 Avoiding the Pitfalls of Purpose -- Chapter 4 Executional Excellence -- Chapter 5 Where Purpose Meets Execution -- Part II Creating One Team -- Chapter 6 Establishing Trust -- Chapter 7 Accelerating People Engagement -- Chapter 8 Connecting People's Actions to the Bigger Picture -- Part III Realizing a Winning Culture -- Chapter 9 Bringing Purpose to Life -- Chapter 10 Keeping Your Promises -- Chapter 11 Getting the Balance Between Purpose and Execution Right -- Chapter 12 Changing the World Through Leadership -- Conclusion -- Acknowledgments -- Bibliography -- Index -- About the Author.

Author : Augie Garrido
Publisher : Simon and Schuster
ISBN 13 : 1439186944
Total Pages : 272 pages
Book Rating : 4.47/5 ( download)

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Download or read book Life Is Yours to Win written by Augie Garrido and published by Simon and Schuster. This book was released on 2012-04-03 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: A successful college baseball coach recounts his transition from a fear-based life to a rewarding career of passionate motivation, outlining the lessons he has learned about opportunity, courage, and failure.

Author : Simon Sinek
Publisher : Penguin
ISBN 13 : 1591846447
Total Pages : 257 pages
Book Rating : 4.44/5 ( download)

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Download or read book Start with Why written by Simon Sinek and published by Penguin. This book was released on 2011-12-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inspirational bestseller that ignited a movement and asked us to find our WHY Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time—with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the WHY of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever. START WITH WHY asks (and answers) the questions: why are some people and organizations more innovative, more influential, and more profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over? People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers had little in common, but they all started with WHY. They realized that people won't truly buy into a product, service, movement, or idea until they understand the WHY behind it. START WITH WHY shows that the leaders who have had the greatest influence in the world all think, act and communicate the same way—and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.