Total Customer Service

Author : Stuart McKechnie
Publisher : Archway Publishing
ISBN 13 : 145251674X
Total Pages : 423 pages
Book Rating : 4.45/5 ( download)

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Download or read book THE 4 DIMENSIONS OF TOTAL CUSTOMER SERVICE written by Stuart McKechnie and published by Archway Publishing. This book was released on 2014-08-08 with total page 423 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about 'Total Customer Service' .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling organisation and the buying customer .It introduces 'The Customer Service Hallmark', a unique Customer Service Quality Standard and guiding implementation and benchmarking framework. It takes Customer Service beyond 'Have a Nice Day 'and the obvious 'Surface' approaches to Customer Service. It positions Customer Service as having its roots in the cultural heart of the organisation. The book adopts a holistic view of organisations incorporating Organisation Development approaches to managing improvement interventions .It positions 'Total Customer Service' within and across all organisation functions and boundaries and includes a proactive stance to managing external environmental influences .The book provides reflective reading plus new and refreshed ideas, tools and models. The interesting presentation of the book takes the reader through the development of a practical methodology which guides, improves, sustains and maximises the provision of 'Total Customer Service' and organisation improvement. Anyone who has an interest in 'Total Customer Service' and organisation performance improvement will find this book valuable and enjoyable. 'Vision to Action', 'Sub System Synergy', 'Hilltops', 'ERUDITE Leadership, ' 'Futuristic Thinking', 'Competitive Integrity ' and 'Triple E' touch point management all contribute to Customer Service' and are some of the innovative concepts included in this book. The book brings together organisational capacity and capability and reflects a synergistic approach which promotes cross functional cooperation and harmony .The 'Four Dimensions' of the Customer Service Hallmark provide an integrated framework which positions 'Total Customer Service' as a coordinated strategic response to achieving organisation improvement and strategic intent.

Author : Larry Swaton
Publisher : Trafford Publishing
ISBN 13 : 1412000874
Total Pages : 233 pages
Book Rating : 4.71/5 ( download)

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Download or read book Total Customer Service for Profitability written by Larry Swaton and published by Trafford Publishing. This book was released on 2003 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical support, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. For more information, visit Larry Swaton's website at www.swatonandassociates.com.

Author : Donald W. Blohowiak
Publisher : Penguin
ISBN 13 : 9780028619538
Total Pages : 366 pages
Book Rating : 4.36/5 ( download)

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Download or read book The Complete Idiot's Guide to Great Customer Service written by Donald W. Blohowiak and published by Penguin. This book was released on 1997 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation

Author : John Tschohl
Publisher : Best Sellers Publishing
ISBN 13 : 9780963626844
Total Pages : 388 pages
Book Rating : 4.41/5 ( download)

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Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by Best Sellers Publishing. This book was released on 1996 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes the theory that superior customer service leads to a superior business organisation

Author : William H. Davidow
Publisher : HarperCollins Publishers
ISBN 13 : 9780060161804
Total Pages : 256 pages
Book Rating : 4.09/5 ( download)

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Download or read book Total Customer Service written by William H. Davidow and published by HarperCollins Publishers. This book was released on 1989 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A renowned marketing genius and one of today's foremost business journalists team up to unveil the new business trends of the 1990s and their prescriptions for business success.

Author :
Publisher :
ISBN 13 :
Total Pages : 718 pages
Book Rating : 4.00/5 ( download)

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Download or read book Statistics of Privately Owned Electric Utilities in the United States, ... Classes A and B Companies written by and published by . This book was released on 1976 with total page 718 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author :
Publisher :
ISBN 13 :
Total Pages : 568 pages
Book Rating : 4.70/5 ( download)

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Download or read book Statistics of Interstate Natural Gas Pipeline Companies written by and published by . This book was released on 1979 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Stephanie G. Sherman
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 400 pages
Book Rating : 4.09/5 ( download)

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Download or read book Total Customer Satisfaction written by Stephanie G. Sherman and published by Jossey-Bass. This book was released on 1998-12-18 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Customer Satisfaction reports on the breakthrough methods used by award winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field how to create and implement a total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization. "A totally inclusive book with example after example of how to prioritize your customer satisfaction actions that will give the greatest return on your investment. After using these helpful how-to's for the past year and experiencing the result, I highly recommAnd it. Total Customer Satisfaction works!" --John Schwartz, chief executive, Trinity Hospital/Advocate Health Care "A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical `action plan' format, Sherman challenges the reader to think about solutions, not just ideas." --Irwin Press, president, Press, Ganey Associates, Inc. "This is must reading for all individuals who want to capture the essence of customer service and the hearts of their employees. The additional reward will be improved operational performance." --Quint Studer, president, Baptist Hospital, Inc. "Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book." --Mark C. Clement, president and CEO, Holy Cross Hospital, and winner of the 1994 AHA Great Comebacks Award, the 1996 International Enterprise Award for Customer Satisfaction, and the 1998 Global Best Practices Award for Customer Service "This timely book drives the point home and provides a structure to help health care organizations go beyond just measuring; to move from listening to responding." --Jerry Seibert, president, Parkside Associates

Author :
Publisher :
ISBN 13 :
Total Pages : 676 pages
Book Rating : 4.38/5 ( download)

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Download or read book Financial Statistics of Major Investor-owned Electric Utilities written by and published by . This book was released on 1993 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : United States. Congress. Senate. Committee on Appropriations
Publisher :
ISBN 13 :
Total Pages : 1854 pages
Book Rating : 4.50/5 ( download)

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Download or read book Interior Department Appropriation Bill for 1948 written by United States. Congress. Senate. Committee on Appropriations and published by . This book was released on 1947 with total page 1854 pages. Available in PDF, EPUB and Kindle. Book excerpt: