The Shortcut Guide To Improving It Service Support Through Itil

Author : Realtimepublishers.com
Publisher : Realtimepublishers.com
ISBN 13 : 1931491747
Total Pages : 103 pages
Book Rating : 4.47/5 ( download)

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Download or read book The Shortcut Guide to Improving IT Service Support Through ITIL written by Realtimepublishers.com and published by Realtimepublishers.com. This book was released on 2007 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Rebecca Herold
Publisher : Realtimepublishers.com
ISBN 13 : 1931491844
Total Pages : 88 pages
Book Rating : 4.46/5 ( download)

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Download or read book The Shortcut Guide to IT Service Management and Automation written by Rebecca Herold and published by Realtimepublishers.com. This book was released on 2008 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Rebecca Herold
Publisher : CRC Press
ISBN 13 : 1439815461
Total Pages : 545 pages
Book Rating : 4.65/5 ( download)

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Download or read book Managing an Information Security and Privacy Awareness and Training Program written by Rebecca Herold and published by CRC Press. This book was released on 2010-08-24 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: Starting with the inception of an education program and progressing through its development, implementation, delivery, and evaluation, Managing an Information Security and Privacy Awareness and Training Program, Second Edition provides authoritative coverage of nearly everything needed to create an effective training program that is compliant with

Author : Realtimepublishers.com
Publisher : Realtimepublishers.com
ISBN 13 : 1931491550
Total Pages : 96 pages
Book Rating : 4.56/5 ( download)

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Download or read book The Shortcut Guide to Automating Network Management and Compliancee written by Realtimepublishers.com and published by Realtimepublishers.com. This book was released on 2006 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Ernest Brewster
Publisher : BCS, The Chartered Institute for IT
ISBN 13 : 1906124930
Total Pages : 241 pages
Book Rating : 4.39/5 ( download)

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Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute for IT. This book was released on 2012-05-08 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.

Author : Greg Shelds
Publisher : Realtimepublishers.com
ISBN 13 : 1931491879
Total Pages : 73 pages
Book Rating : 4.77/5 ( download)

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Download or read book The Shortcut Guide to Virtualization and Service Automation written by Greg Shelds and published by Realtimepublishers.com. This book was released on 2008 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Ernest Brewster
Publisher : BCS, The Chartered Institute
ISBN 13 : 1906124434
Total Pages : 217 pages
Book Rating : 4.34/5 ( download)

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Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute. This book was released on 2010-02-24 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.

Author : Hank Marquis
Publisher : The Stationery Office
ISBN 13 : 9780117063648
Total Pages : 124 pages
Book Rating : 4.49/5 ( download)

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Download or read book A Study Guide to Service Catalogue from the Principles of ITIL V3 written by Hank Marquis and published by The Stationery Office. This book was released on 2010 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.

Author : Jan van Bon
Publisher : Van Haren Publishing
ISBN 13 : 9789087531287
Total Pages : 145 pages
Book Rating : 4.81/5 ( download)

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Download or read book Continual Service Improvement based on ITIL V3 Management Guides written by Jan van Bon and published by Van Haren Publishing. This book was released on 2008-06-15 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support the business. ITIL V3 places this within the lifecycle phase of Continual Service Improvement. An IT service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. CSL focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of IT services, allowing them to meet the business requirements better. The Topics are covered CSI Improvement Process Service Reporting By measuring and analyzing the process results in all service lifecycle phases you can determine which results are structurally worse than others. These offer the highest improvement probability.

Author : Helen Morris
Publisher : John Wiley & Sons
ISBN 13 : 1119012228
Total Pages : 1276 pages
Book Rating : 4.21/5 ( download)

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Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-03-11 with total page 1276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.