The Employees

Author : Vineet Nayar
Publisher : Harvard Business Press
ISBN 13 : 1422139069
Total Pages : 210 pages
Book Rating : 4.66/5 ( download)

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Download or read book Employees First, Customers Second written by Vineet Nayar and published by Harvard Business Press. This book was released on 2010 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.

Author : Erika Andersen
Publisher : Penguin
ISBN 13 : 1101216425
Total Pages : 278 pages
Book Rating : 4.22/5 ( download)

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Download or read book Growing Great Employees written by Erika Andersen and published by Penguin. This book was released on 2006-12-28 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to develop an all-star staff, even if you don’t know the first thing about managing “Your employees are, like you and me, flawed and hopeful human beings whose success is at least partly dependent on your skill as a manager, human beings who will thrive with skillful and consistent attention and wither without it.” Erika Andersen has helped some of the best-managed companies in the world develop their employees. Now she explains how to stay ahead of the competition by investing in your people. You’ll discover that: • Listening is your most powerful asset. Use it to motivate and build commitment. • Everything you know about interviewing is wrong. Discover what you really need in a potential employee. • Successful companies hire for keeps. Get people feeling like part of the team from day one. Whether you’re a first-time manager or a senior executive, Andersen will help you create a dynamic workplace, where the efforts you make today will blossom into success for years to come.

Author : Sybil Stershic
Publisher : WME Books
ISBN 13 : 9781934229040
Total Pages : 152 pages
Book Rating : 4.40/5 ( download)

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Download or read book Taking Care of the People Who Matter Most written by Sybil Stershic and published by WME Books. This book was released on 2007-10-01 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Michael A. Fina
Publisher : Course Technology
ISBN 13 : 9781598638738
Total Pages : 0 pages
Book Rating : 4.34/5 ( download)

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Download or read book Perspectives on Managing Employees written by Michael A. Fina and published by Course Technology. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text discusses subjects through the point of views of both management and employee. It covers topics that include communication, branding, rewards, multi-media messaging, and on-boarding.

Author : United States. Employees' Compensation Appeals Board
Publisher :
ISBN 13 :
Total Pages : 654 pages
Book Rating : 4.91/5 ( download)

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Download or read book Decisions of the Employees' Compensation Appeals Board written by United States. Employees' Compensation Appeals Board and published by . This book was released on 1980 with total page 654 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : United States. Employees' Compensation Appeals Board
Publisher :
ISBN 13 :
Total Pages : 1592 pages
Book Rating : 4.08/5 ( download)

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Download or read book Digest and Decisions of the Employees' Compensation Appeals Board written by United States. Employees' Compensation Appeals Board and published by . This book was released on 1965 with total page 1592 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author :
Publisher :
ISBN 13 :
Total Pages : 84 pages
Book Rating : 4.48/5 ( download)

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Download or read book Injury Compensation for Federal Employees written by and published by . This book was released on 1994 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Tracy Maylett
Publisher : John Wiley & Sons
ISBN 13 : 1119294207
Total Pages : 229 pages
Book Rating : 4.07/5 ( download)

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Download or read book The Employee Experience written by Tracy Maylett and published by John Wiley & Sons. This book was released on 2017-01-10 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

Author : Lynn M. Shore
Publisher : Routledge
ISBN 13 : 1136493271
Total Pages : 632 pages
Book Rating : 4.70/5 ( download)

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Download or read book The Employee-Organization Relationship written by Lynn M. Shore and published by Routledge. This book was released on 2012-03-12 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Employee-organization relationship" is an overarching term that describes the relationship between the employee and the organization. It encompasses psychological contracts, perceived organizational support, and the employment relationship. Remarkable progress has been made in the last 30 years in the study of EOR. This volume, by a stellar list of international contributors, offers perspectives on EOR that will be of interest to scholars, practitioners and graduate students in IO psychology, business and human resource management.

Author :
Publisher :
ISBN 13 :
Total Pages : 110 pages
Book Rating : 4.0V/5 ( download)

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Download or read book Demorest v. Genesee County Employees' Retirement Commission, 342 MICH 403 (1955) written by and published by . This book was released on 1955 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: 20