Warranty Claims Reduction

Author : Ronald Blank
Publisher : CRC Press
ISBN 13 : 1482209128
Total Pages : 186 pages
Book Rating : 4.29/5 ( download)

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Download or read book Warranty Claims Reduction written by Ronald Blank and published by CRC Press. This book was released on 2014-06-25 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your organization. Outlining a multifunctional approach for reducing claims, the book begins by summarizing the traditional and most common strategies for warranty cost reduction. Next, it explains how you can reduce warranty costs even further by taking a more complete approach. The comprehensive approach described arms you with less conventional, yet powerful, approaches for reducing warranty costs such as improving warranty processing productivity, clarifying installation and usage instructions, and streamlining supply chain management. The book emphasizes the improvement of efficiencies and productivity in addition to cost reductions. It outlines methods that can help you reduce warranty costs, improve processing activity, reduce wasted time, and improve training of OEM and warranty service personnel. It also describes methods for providing feedback to those in the engineering, manufacturing, and quality control departments. The text details methods that are fully compatible with ISO 9001 systems and its sector-specific variations, like AS 9100 and TS 16949. Covering concepts that are applicable across all industries and retail markets, it is an ideal reference for anyone involved in the management of warranty claims processing. The multifaceted approach described in the book will help you broaden your view on how warranty costs can be controlled—allowing you to achieve more cost reductions than are possible through conventional thinking.

Author : Ronald Blank
Publisher : CRC Press
ISBN 13 : 1040082491
Total Pages : 186 pages
Book Rating : 4.92/5 ( download)

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Download or read book Warranty Claims Reduction written by Ronald Blank and published by CRC Press. This book was released on 2014-06-25 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your org

Author : Matti Kurvinen
Publisher : John Wiley & Sons
ISBN 13 : 1119239702
Total Pages : 400 pages
Book Rating : 4.03/5 ( download)

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Download or read book Warranty Fraud Management written by Matti Kurvinen and published by John Wiley & Sons. This book was released on 2016-05-26 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.

Author : Matti Kurvinen
Publisher :
ISBN 13 : 9781119277576
Total Pages : pages
Book Rating : 4.74/5 ( download)

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Download or read book Warranty Fraud Management written by Matti Kurvinen and published by . This book was released on 2016 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "Warranty Fraud Management provides practical guidelines that help companies save money through reduction of fraudulent warranty claims and overbilling. For a typical manufacturing company the warranty cost varies between 1-4% of sales, so warranty cost as such is an important factor. For companies with outsourced warranty service we have seen fraudulent claims and overpayments extending to over 50% of the total warranty cost. Warranty Fraud Management will highlight the methods of fraud, ways to uncover issues and the importance of continuous improvement of the controls to keep up with the continuously evolving misbehavior. On the other hand, setting-up too rigid controls or warranty terms can impact customer satisfaction and increases overall cost in the warranty chain. The book will increase general awareness of warranty fraud -- how fraud is done, the impact of the problem, typical symptoms and process gaps we have seen in diverse companies. Additionally, it will provide a comprehensive framework for a solid warranty management capability -- there is no single silver bullet to tackle the problem but several areas need to be covered. The spectrum of warranty fraud is very wide, so the right type of actions also differs in different cases"--

Author : Wallace Blischke
Publisher : CRC Press
ISBN 13 : 9780824789114
Total Pages : 752 pages
Book Rating : 4.13/5 ( download)

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Download or read book Warranty Cost Analysis written by Wallace Blischke and published by CRC Press. This book was released on 1993-09-17 with total page 752 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers cost and optimization problems from the manufacturer's and the buyer's points of view. The work discusses a variety of warranty policies and the mathematical models for the analysis of related engineering and management issues. All standard consumer product warranties are covered.

Author : D. N. Prabhakar Murthy
Publisher : Springer Science & Business Media
ISBN 13 : 1846282586
Total Pages : 311 pages
Book Rating : 4.84/5 ( download)

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Download or read book Warranty Management and Product Manufacture written by D. N. Prabhakar Murthy and published by Springer Science & Business Media. This book was released on 2006-01-27 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.

Author : Wallace R. Blischke
Publisher : Springer Science & Business Media
ISBN 13 : 0857296477
Total Pages : 594 pages
Book Rating : 4.74/5 ( download)

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Download or read book Warranty Data Collection and Analysis written by Wallace R. Blischke and published by Springer Science & Business Media. This book was released on 2011-07-28 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.

Author : Donald F. Blumberg
Publisher : CRC Press
ISBN 13 : 0203502930
Total Pages : 294 pages
Book Rating : 4.38/5 ( download)

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Download or read book Introduction to Management of Reverse Logistics and Closed Loop Supply Chain Processes written by Donald F. Blumberg and published by CRC Press. This book was released on 2004-11-29 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Life cycles are getting shorter, and efficient handling can save large amounts of money since many materials can be extracted and reused or redistributed. Reverse lo

Author : National Association of Insurance Commissioners
Publisher :
ISBN 13 :
Total Pages : 568 pages
Book Rating : 4.20/5 ( download)

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Download or read book Proceedings of the National Association of Insurance Commissioners written by National Association of Insurance Commissioners and published by . This book was released on 1911 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vols. for 1914- include adjourned meetings.

Author : National Convention of Insurance Commissioners of the United States
Publisher :
ISBN 13 :
Total Pages : 568 pages
Book Rating : 4.53/5 ( download)

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Download or read book Proceedings of the National Convention of Insurance Commissioners of the United States written by National Convention of Insurance Commissioners of the United States and published by . This book was released on 1911 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: