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Author :
Publisher :
ISBN 13 :
Total Pages : 456 pages
Book Rating : 4.81/5 ( download)
Download or read book Reference & User Services Quarterly written by and published by . This book was released on 2007 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jo Bell Whitlatch
Publisher : American Library Association
ISBN 13 : 9780838907870
Total Pages : 236 pages
Book Rating : 4.73/5 ( download)
Download or read book Evaluating Reference Services written by Jo Bell Whitlatch and published by American Library Association. This book was released on 2000-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.
Author : Jo Bell Whitlatch
Publisher : ALA Editions
ISBN 13 : 9780838917800
Total Pages : 0 pages
Book Rating : 4.01/5 ( download)
Download or read book Competency-Based Career Planning for Reference and User Services Professionals written by Jo Bell Whitlatch and published by ALA Editions. This book was released on 2019-01-23 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reference and user services librarians need to be in charge of their own careers. And when it comes to their own professional development, that means being proactive.
Author : Celia Ross
Publisher : American Library Association
ISBN 13 : 0838919421
Total Pages : 265 pages
Book Rating : 4.22/5 ( download)
Download or read book Making Sense of Business Reference written by Celia Ross and published by American Library Association. This book was released on 2020-07-15 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the guide to keep at your side when serving business students, job-seekers, investors, or entrepreneurs in your library.
Author : Charles Harmon
Publisher : Scarecrow Press
ISBN 13 : 0810887495
Total Pages : 119 pages
Book Rating : 4.97/5 ( download)
Download or read book Customer Service in Libraries written by Charles Harmon and published by Scarecrow Press. This book was released on 2013-02-13 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Author :
Publisher :
ISBN 13 :
Total Pages : 592 pages
Book Rating : 4.60/5 ( download)
Download or read book Reference Quarterly written by and published by . This book was released on 1986 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jessica E. Moyer
Publisher : American Library Association
ISBN 13 : 0838910424
Total Pages : 233 pages
Book Rating : 4.29/5 ( download)
Download or read book The Readers' Advisory Handbook written by Jessica E. Moyer and published by American Library Association. This book was released on 2010-03-22 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: A one-stop resource for all kinds of readers' advisory issues, including: how to advise patrons on all kinds of media, from fiction and nonfiction to audiobooks, graphic novels and even reference materials; how to provide services to senior citizens, teens and even readers who are incarcerated; how to handle author visits and book groups; how to enhance storytelling, even for adults; how to market and promote RA; and much more.
Author : Joyce G. Saricks
Publisher : American Library Association
ISBN 13 : 9780838908976
Total Pages : 226 pages
Book Rating : 4.77/5 ( download)
Download or read book Readers' Advisory Service in the Public Library written by Joyce G. Saricks and published by American Library Association. This book was released on 2005 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kay Ann Cassell
Publisher : American Library Association
ISBN 13 : 155570865X
Total Pages : 607 pages
Book Rating : 4.58/5 ( download)
Download or read book Reference and Information Services written by Kay Ann Cassell and published by American Library Association. This book was released on 2012-11-20 with total page 607 pages. Available in PDF, EPUB and Kindle. Book excerpt: As librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century.
Author : Peggy Johnson
Publisher : American Library Association
ISBN 13 : 0838990495
Total Pages : 425 pages
Book Rating : 4.90/5 ( download)
Download or read book Fundamentals of Collection Development and Management written by Peggy Johnson and published by American Library Association. This book was released on 2009-01-01 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fully updated revision, expert instructor and librarian Peggy Johnson addresses the art in controlling and updating your library's collection.
