Quality Without Tears The Art Of Hassle Free Management

Author : Philip B. Crosby
Publisher : McGraw Hill Professional
ISBN 13 : 9780071371018
Total Pages : 228 pages
Book Rating : 4.1X/5 ( download)

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Download or read book Quality Without Tears: The Art of Hassle-Free Management written by Philip B. Crosby and published by McGraw Hill Professional. This book was released on 1995-05-22 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

Author :
Publisher : Penguin
ISBN 13 : 9780525934752
Total Pages : 282 pages
Book Rating : 4.58/5 ( download)

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Download or read book Completeness written by and published by Penguin. This book was released on 1992 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit whose internal components must mesh smoothly. 30,000 first printing. $30,000 ad/promo. Tour.

Author : Philip B. Crosby
Publisher : Plume
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.07/5 ( download)

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Download or read book Let's Talk Quality written by Philip B. Crosby and published by Plume. This book was released on 1990 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Nancy Tague
Publisher : Quality Press
ISBN 13 : 1953079008
Total Pages : 625 pages
Book Rating : 4.08/5 ( download)

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Download or read book The Quality Toolbox written by Nancy Tague and published by Quality Press. This book was released on 2004-07-14 with total page 625 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.

Author : Sami Bahri
Publisher : Lean Enterprise Institute
ISBN 13 : 193410924X
Total Pages : 102 pages
Book Rating : 4.43/5 ( download)

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Download or read book The Lean Dentist written by Sami Bahri and published by Lean Enterprise Institute. This book was released on 2009-05 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Philip B. Crosby
Publisher : Signet Book
ISBN 13 : 9780451619617
Total Pages : 270 pages
Book Rating : 4.17/5 ( download)

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Download or read book Quality is Free written by Philip B. Crosby and published by Signet Book. This book was released on 1980 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"--

Author : Philip B. Crosby
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.52/5 ( download)

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Download or read book Quality is Still Free written by Philip B. Crosby and published by McGraw-Hill Companies. This book was released on 1996 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality Is Free, which has sold nearly 1.7 million copies and has been translated into dozens of languages. Quality Is Still Free offers readers the opportunity to adopt Crosby's penetrating insights for their own enormous benefit. Illustrations.

Author : Al Roker
Publisher : Penguin
ISBN 13 : 0451414942
Total Pages : 289 pages
Book Rating : 4.46/5 ( download)

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Download or read book Never Goin' Back written by Al Roker and published by Penguin. This book was released on 2014-01-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The popular television personality discusses his battle with weight loss, describing his initial successes after bypass surgery, his efforts to get back on track after regaining lost weight, and his confrontation with goal-compromising childhood issues.

Author : Jacob Tomsky
Publisher : Anchor
ISBN 13 : 1101973749
Total Pages : 370 pages
Book Rating : 4.45/5 ( download)

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Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2016-07-26 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Author : Edward Sallis
Publisher : Psychology Press
ISBN 13 : 0749437960
Total Pages : 176 pages
Book Rating : 4.61/5 ( download)

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Download or read book Total Quality Management in Education written by Edward Sallis and published by Psychology Press. This book was released on 2002 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school.