Parametric And Nonparametric Statistics For Sample Surveys And Customer Satisfaction Data

Author : Rosa Arboretti
Publisher : Springer
ISBN 13 : 3319917404
Total Pages : 84 pages
Book Rating : 4.05/5 ( download)

DOWNLOAD NOW!

Download or read book Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data written by Rosa Arboretti and published by Springer. This book was released on 2018-06-18 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed. The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from sample surveys: starting from latent variable models to heterogeneity in satisfaction and also introducing some testing methods for comparing different customers. The book also discusses the construction of composite indicators including different benchmarks of satisfaction. Finally, some rank-based procedures for analyzing survey data are also shown.

Author : Ron S. Kenett
Publisher : John Wiley & Sons
ISBN 13 : 0470971282
Total Pages : 533 pages
Book Rating : 4.84/5 ( download)

DOWNLOAD NOW!

Download or read book Modern Analysis of Customer Surveys written by Ron S. Kenett and published by John Wiley & Sons. This book was released on 2012-01-30 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables. This knowledge can significantly affect the conclusions derived from a survey. Key features: Provides an integrated, case-studies based approach to analysing customer survey data. Presents a general introduction to customer surveys, within an organization’s business cycle. Contains classical techniques with modern and non standard tools. Focuses on probabilistic techniques from the area of statistics/data analysis and covers all major recent developments. Accompanied by a supporting website containing datasets and R scripts. Customer survey specialists, quality managers and market researchers will benefit from this book as well as specialists in marketing, data mining and business intelligence fields.

Author : John W. Berry
Publisher : Frontiers Media SA
ISBN 13 : 2889713539
Total Pages : 192 pages
Book Rating : 4.30/5 ( download)

DOWNLOAD NOW!

Download or read book Stereotypes and Intercultural Relations: Interdisciplinary Integration, New Approaches, and New Contexts written by John W. Berry and published by Frontiers Media SA. This book was released on 2021-11-02 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Derek R. Allen
Publisher : Asq Press
ISBN 13 : 9780873894531
Total Pages : 243 pages
Book Rating : 4.37/5 ( download)

DOWNLOAD NOW!

Download or read book Analysis of Customer Satisfaction Data written by Derek R. Allen and published by Asq Press. This book was released on 2000-01-01 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing for their business. it is crucial for every organization to retain loyal customers by maintaining a high level of customer satisfaction. However, sustaining an environment conducive to customer satisfaction is a difficult task without a strong understanding of the data surrounding customer satisfaction surveys. This is the focus of Analysis of Customer Satisfaction Data, which clearly demonstrates how to interpret the data gathered in customer surveys while explaining how to use this information to improve overall customer satisfaction. Written by industry leaders with years of experience consulting top companies such as General Motors, Bank of America and Met Life, this book offers a step-by-step approach to customer loyalty research in an advanced yet understandable format. This book is a must read for anyone who is developing a customer satisfaction survey. - Richard Yorio Customer Satisfaction and Loyalty Manager Xerox Corporation.

Author : Gregory W. Corder
Publisher : John Wiley & Sons
ISBN 13 : 047045461X
Total Pages : 263 pages
Book Rating : 4.19/5 ( download)

DOWNLOAD NOW!

Download or read book Nonparametric Statistics for Non-Statisticians written by Gregory W. Corder and published by John Wiley & Sons. This book was released on 2009-05-26 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical and understandable approach to nonparametric statistics for researchers across diverse areas of study As the importance of nonparametric methods in modern statistics continues to grow, these techniques are being increasingly applied to experimental designs across various fields of study. However, researchers are not always properly equipped with the knowledge to correctly apply these methods. Nonparametric Statistics for Non-Statisticians: A Step-by-Step Approach fills a void in the current literature by addressing nonparametric statistics in a manner that is easily accessible for readers with a background in the social, behavioral, biological, and physical sciences. Each chapter follows the same comprehensive format, beginning with a general introduction to the particular topic and a list of main learning objectives. A nonparametric procedure is then presented and accompanied by context-based examples that are outlined in a step-by-step fashion. Next, SPSS® screen captures are used to demonstrate how to perform and recognize the steps in the various procedures. Finally, the authors identify and briefly describe actual examples of corresponding nonparametric tests from diverse fields. Using this organized structure, the book outlines essential skills for the application of nonparametric statistical methods, including how to: Test data for normality and randomness Use the Wilcoxon signed rank test to compare two related samples Apply the Mann-Whitney U test to compare two unrelated samples Compare more than two related samples using the Friedman test Employ the Kruskal-Wallis H test to compare more than two unrelated samples Compare variables of ordinal or dichotomous scales Test for nominal scale data A detailed appendix provides guidance on inputting and analyzing the presented data using SPSS®, and supplemental tables of critical values are provided. In addition, the book's FTP site houses supplemental data sets and solutions for further practice. Extensively classroom tested, Nonparametric Statistics for Non-Statisticians is an ideal book for courses on nonparametric statistics at the upper-undergraduate and graduate levels. It is also an excellent reference for professionals and researchers in the social, behavioral, and health sciences who seek a review of nonparametric methods and relevant applications.

Author : Terry G. Vavra
Publisher : Quality Press
ISBN 13 : 0873898303
Total Pages : 509 pages
Book Rating : 4.00/5 ( download)

DOWNLOAD NOW!

Download or read book Improving Your Measurement of Customer Satisfaction written by Terry G. Vavra and published by Quality Press. This book was released on 2001-09-25 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and interpret customer satisfaction data. It also provides the rationale, identifies opportunities, and suggests specific programs to improve the measurement of customer satisfaction in your organization.!--nl--Serving as a single reference for customer satisfaction measurement technology, this book describes and teaches the five critical skills that should be part of each of your projects. *Sampling/customer-participant selection Questionnaire design *Interviewing/survey administration *Data analysis *Quality function deployment-building action plans This book is an ideal follow-up and companion to the book by Bob E. Hayes, Measuring Customer Satisfaction. Contents: The Philosophy of Customer Satisfaction, Gaining Access to Customers, Identifying Key Measurement Issues, Designing the Questionnaire, Collecting Satisfaction Data, The Data Cube-A New Way to Look at CSM Data Analysis, Basic Tools of CSM Analysis, Reporting Basics-A Graphical Approach, Monitoring Changes in Importance, How to Achieve "Buy-In" of Results Globalizing Satisfaction Measurement

Author : Bob E. Hayes
Publisher : Quality Press
ISBN 13 : 1636941974
Total Pages : 313 pages
Book Rating : 4.74/5 ( download)

DOWNLOAD NOW!

Download or read book Measuring Customer Satisfaction and Loyalty written by Bob E. Hayes and published by Quality Press. This book was released on 2008-04-22 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty. Included are two different methods of sampling and determining an appropriate sample size for reliable results; the reliability and validity of results; real examples of customer satisfaction measures and how they can be used; guidelines for developing questionnaires; scale development; the concept of quality; frequencies; sampling error; two methods of determining important service or product characteristics as perceived by the customer; discussion on the measurement and meaning of customer loyalty, and methods for loyalty-based management. -Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author's systematic approach. They will be able to pinpoint and focus on the most relevant topics, and study both the qualitative and quantitative aspects of questionnaire design and evaluation. These and many more important scientific principles are presented in simple, understandable terms.

Author : Michael Baron
Publisher : CRC Press
ISBN 13 : 1498760600
Total Pages : 475 pages
Book Rating : 4.07/5 ( download)

DOWNLOAD NOW!

Download or read book Probability and Statistics for Computer Scientists written by Michael Baron and published by CRC Press. This book was released on 2013-08-05 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: Student-Friendly Coverage of Probability, Statistical Methods, Simulation, and Modeling ToolsIncorporating feedback from instructors and researchers who used the previous edition, Probability and Statistics for Computer Scientists, Second Edition helps students understand general methods of stochastic modeling, simulation, and data analysis; make o

Author : Kai Yang
Publisher : McGraw Hill Professional
ISBN 13 : 0071735771
Total Pages : 30 pages
Book Rating : 4.73/5 ( download)

DOWNLOAD NOW!

Download or read book Design for Six Sigma for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-05-31 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

Author : Gregory W. Corder
Publisher : John Wiley & Sons
ISBN 13 : 1118840429
Total Pages : 288 pages
Book Rating : 4.29/5 ( download)

DOWNLOAD NOW!

Download or read book Nonparametric Statistics written by Gregory W. Corder and published by John Wiley & Sons. This book was released on 2014-04-14 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: “...a very useful resource for courses in nonparametric statistics in which the emphasis is on applications rather than on theory. It also deserves a place in libraries of all institutions where introductory statistics courses are taught." –CHOICE This Second Edition presents a practical and understandable approach that enhances and expands the statistical toolset for readers. This book includes: New coverage of the sign test and the Kolmogorov-Smirnov two-sample test in an effort to offer a logical and natural progression to statistical power SPSS® (Version 21) software and updated screen captures to demonstrate how to perform and recognize the steps in the various procedures Data sets and odd-numbered solutions provided in an appendix, and tables of critical values Supplementary material to aid in reader comprehension, which includes: narrated videos and screen animations with step-by-step instructions on how to follow the tests using SPSS; online decision trees to help users determine the needed type of statistical test; and additional solutions not found within the book.