Managing Recruitment Pocketbook

Author : Stewart Wright
Publisher : Management Pocketbooks
ISBN 13 : 190707760X
Total Pages : 130 pages
Book Rating : 4.09/5 ( download)

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Download or read book Managing Recruitment Pocketbook written by Stewart Wright and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a positive reflection on those involved in the recruitment process. The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer. Under 'attracting the right candidates', the pocketbook looks at advertising methods, using the internet, employing recruitment agencies and recruiting internally. Selection methods addressed include psychometric tests, personality questionnaires, assessment centres, presentations and work sample exercises. The final chapter covers how to pull all the selection information together, references, medicals, handling unsuccessful candidates and making the eventual offer. Complementing this new title are two other existing pocketbooks, The Interviewer's Pocketbook and The Succeeding At Interviews Pocketbook.

Author :
Publisher :
ISBN 13 : 9788173141508
Total Pages : pages
Book Rating : 4.09/5 ( download)

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Download or read book Managing Recruitment Pocketbook written by and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Neil Russell-Jones
Publisher : Management Pocketbooks
ISBN 13 : 1906610975
Total Pages : 112 pages
Book Rating : 4.75/5 ( download)

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Download or read book Managing Change Pocketbook written by Neil Russell-Jones and published by Management Pocketbooks. This book was released on 2016-08-16 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Managing Change Pocketbook is for all those people responsible for managing change or wishing to understand an imposed change. Now in its 4th edition, this popular title in the Pocketbooks Series explains what change is and why it is necessary, why some change needs proactive management, the effects of change on people, how to gain commitment, how to manage change, the tools available, ways to communicate, and examples of success and failure.

Author : Andy Cross
Publisher : Management Pocketbooks
ISBN 13 : 1907077723
Total Pages : 113 pages
Book Rating : 4.22/5 ( download)

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Download or read book Managing Customer Service Pocketbook written by Andy Cross and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%. Earning loyalty is about delighting the customer by delivering outstanding service. And, as the book's author Andy Cross explains, the bedrock of service excellence is the 'service brand'. The book uses a 5-stage model to describe how to create and nurture such a service brand through the recruitment, training, leadership and motivation of a customer service team that works diligently and passionately for the highest possible standards of service. Stage one is to establish the vision or the brand values by properly understanding what it is that the customer wants above all else. This is what drives the team. Then you have to align these values with those of the team itself. This is achieved through careful recruitment, training and inspirational people management. Further stages in the process of managing the service brand cover: coaching the team to deliver consistently brilliant service; what to do when things go wrong (top tips!); and how to create an environment in which team members have the freedom to improve. We believe you'll be 'highly satisfied' with this book and, if statistics are to be believed, 'six times more likely to order again'!

Author : Sean McManus
Publisher : Management Pocketbooks
ISBN 13 : 1908284420
Total Pages : 114 pages
Book Rating : 4.26/5 ( download)

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Download or read book Interviewer's Pocketbook written by Sean McManus and published by Management Pocketbooks. This book was released on 2014-01-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Interviewer's Pocketbook has had a major overhaul in this new third edition and now focuses exclusively on the recruitment interview. The opening chapters look in detail at the necessary skills for conducting an interview: questioning techniques, listening skills and interpretation of body language. Types of question are explored, with ways in which to use them, as well as questions to avoid asking, while a helpful example interview shows the techniques in action. Later chapters cover preparing for and conducting the interview, including looking at job descriptions and specifications, preparing evidence questions, and evaluation of candidates.

Author : Stella Collins
Publisher : Pocketbooks
ISBN 13 : 1906610800
Total Pages : 113 pages
Book Rating : 4.07/5 ( download)

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Download or read book Webinars Pocketbook written by Stella Collins and published by Pocketbooks. This book was released on 2015-06-10 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engaging your audience and holding their attention is the principal focus of the Webinars Pocketbook. It will show you how to design, set-up and deliver internet-based meetings, presentations and training workshops that harness technology for maximum impact and effectiveness. The pocketbook begins by describing the different webinar tools available – such as web cams, polls, messaging windows, whiteboards and breakout rooms – and how and when they can be employed to your advantage. It then goes on to explain how you need to adapt your communication style and method of delivery to suit the virtual environment, including making good use of attractive visuals to support your message. An explanation of how to gain participant buy-in, several case studies, a troubleshooting section (problems and solutions) and the authors’ top 21 tips for successful webinars end the pocketbook on a practical note. Virtually the best advice there is!

Author : John Townsend
Publisher : Management Pocketbooks
ISBN 13 : 1908284366
Total Pages : 100 pages
Book Rating : 4.65/5 ( download)

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Download or read book Manager's Pocketbook written by John Townsend and published by Management Pocketbooks. This book was released on 2014-01-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Manager's Pocketbook is aimed at team leaders, supervisors and people managers of all levels. The 5th edition of this popular title in the Pocketbook Series will be published in March 2014. Using the acronym POLCA, the pocketbook teaches the five essential management skills: 'P' for 'planning'; 'O' for 'organising'; 'L' for 'leading'; 'C' for 'coaching/correcting'; and, 'A' for 'achieving'. There is a separate chapter on each of these five skills, preceded by an overview of the manager's role. The Manager's Pocketbook is extensively illustrated and concisely presented, reflecting the lively, right-brained approach that author John Townsend has developed throughout his long career in helping managers excel and deal with the many challenges they face.

Author : Patrick Forsyth
Publisher : Pocketbooks
ISBN 13 : 190707872X
Total Pages : 116 pages
Book Rating : 4.29/5 ( download)

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Download or read book Meetings Pocketbook written by Patrick Forsyth and published by Pocketbooks. This book was released on 2017-04-04 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Meetings Pocketbook reveals all the do's and don't's needed to make meetings successful. Updated and now in its 3rd edition, this popular pocketbook covers advance preparation, chairing, controlling discussions, effective participation and use of minutes. Essential reading for both organisers and participants. 'Don't arrange or attend another meeting without reading it', recommended one reader. A 'straightforward reminder of the rules' said another.

Author : John Townsend
Publisher : Management Pocketbooks
ISBN 13 : 1908284315
Total Pages : 130 pages
Book Rating : 4.10/5 ( download)

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Download or read book Trainer's Pocketbook written by John Townsend and published by Management Pocketbooks. This book was released on 2014-08-15 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Trainer's Pocketbook - the title that launched Management Pocketbooks and with worldwide sales approaching 100,000 copies! - has been fully updated and is now available in its 11th edition. This best-seller takes a succinct, practical approach to all aspects of structuring and delivering a training course or workshop. It covers learning theory, learning environment, techniques for opening and closing the session, the right equipment and how to use it, preparation, delivery and group activities. Author John Townsend writes: "This new edition has been totally revised in light of the advances in training technology, especially in the audio-visual field, but retains all the still-valid classics that have made it a favourite with trainers all over the world for so many years. And in comes lots of fun interactive stuff you can do on the web in front of the class - dreams come true for veteran trainers like me!" "As always, this new edition of the Trainer's Pocketbook is a must-have resource for any traner. The new additions are insightful and complete an already indispensable guide to training practice. I love it!" Fabbio Grassi, Executtive Learning Director, IMI, Ireland

Author : Janine Waldman
Publisher : Pocketbooks
ISBN 13 : 1908284528
Total Pages : 116 pages
Book Rating : 4.25/5 ( download)

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Download or read book Resilience Pocketbook written by Janine Waldman and published by Pocketbooks. This book was released on 2017-03-07 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resilience is about an individual's readiness to meet the world in a resourceful state. It means being equipped to deal calmly and confidently with challenging circumstances while being able to bounce back or recover quickly from setbacks. With improved resilience comes less stress, less stress-related illness and, ultimately, better performance – and that's good news, not just for the person concerned but for the organisation as a whole. The Resilience Pocketbook is packed with coping strategies, tools and tips to show people how to draw out, strengthen and put into practice their inbuilt resources. It includes a questionnaire to identify strengths and weaknesses, and there is a section on building resilience within teams – invaluable advice for team leaders, HR/OD practitioners and trainers.