Making Conflict Work

Author : Peter T. Coleman
Publisher : HMH
ISBN 13 : 0544149149
Total Pages : 305 pages
Book Rating : 4.44/5 ( download)

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Download or read book Making Conflict Work written by Peter T. Coleman and published by HMH. This book was released on 2014-09-02 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: “An excellent workbook-like guide” to the nuts and bolts of professional conflict and the strategies you need to make conflict work for you (Booklist, starred review). Every workplace is a minefield of conflict, and all office tension is shaped by power. Making Conflict Work teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants, and attorneys—anyone who has ever had a disagreement with someone in their organization. Packed with helpful self-assessment exercises and action plans, this book gives you the tools you need to achieve greater satisfaction and success. “A genuine winner.” —Robert B. Cialdini, author of Influence “This book is a necessity . . . Read it.” —Leymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist “Innovative and practical.” —Lawrence Susskind, Program on Negotiation cofounder “Navigating conflict effectively is an essential component of leadership. Making Conflict Work illustrates when to compromise and when to continue driving forward.” —Hon. David N. Dinkins, 106th mayor of the City of New York “An excellent workbook-like guide.” —Booklist, starred review

Author : Peter T. Coleman
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 0544148398
Total Pages : 305 pages
Book Rating : 4.90/5 ( download)

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Download or read book Making Conflict Work written by Peter T. Coleman and published by Houghton Mifflin Harcourt. This book was released on 2014 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change.

Author : Peter T. Coleman
Publisher : Harper Business
ISBN 13 : 9780544582743
Total Pages : 0 pages
Book Rating : 4.48/5 ( download)

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Download or read book Making Conflict Work written by Peter T. Coleman and published by Harper Business. This book was released on 2015-09-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction

Author : Gary Chapman
Publisher : Moody Publishers
ISBN 13 : 0802499449
Total Pages : 141 pages
Book Rating : 4.48/5 ( download)

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Download or read book Making Things Right at Work written by Gary Chapman and published by Moody Publishers. This book was released on 2022-01-25 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!

Author : Jack Hamilton
Publisher : iUniverse
ISBN 13 : 1938908651
Total Pages : 226 pages
Book Rating : 4.51/5 ( download)

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Download or read book Conflict—The Unexpected Gift written by Jack Hamilton and published by iUniverse. This book was released on 2017-09-14 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict—The Unexpected Gift Conflict between people can be defined as a difference that causes disagreements. Authors Jack Hamilton and Elisabeth Seaman go to the root of what causes conflict and how to rebuild relationships. Interpersonal conflicts permeate our lives. Sometimes we believe that another person treated us unfairly, and that assumption causes us to become angry at the person. Such conflicts in relationships often are intensified because of old patterns of thinking and behavior that have gotten out of hand. Becoming aware of someone’s true intentions, and the many factors that caused them to behave the way they did, as well as awareness of our own reactions, starts us on the path to mutual understanding and reconciliation. Conflict—The Unexpected Gift: Making the Most of Disputes in Life and Work suggests practical ways to honestly address, talk through and benefit from resolving conflicts. Every chapter has real-life accounts of people’s unresolved issues and the creative ways they resolved them. The book stresses the importance of knowing yourself, clarifying and letting go of unfounded assumptions, apologizing to heal old hurts and moving forward by not only repairing relationships, but also often improving them. Hamilton and Seaman wrote this book to give you the tools to talk through and mend unresolved issues that may have surfaced in your personal relationships.

Author : Amy Gallo
Publisher : Harvard Business Review Press
ISBN 13 : 1633692167
Total Pages : 224 pages
Book Rating : 4.69/5 ( download)

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Download or read book HBR Guide to Dealing with Conflict (HBR Guide Series) written by Amy Gallo and published by Harvard Business Review Press. This book was released on 2017-03-14 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Author : Mary Scannell
Publisher : McGraw Hill Professional
ISBN 13 : 0071743669
Total Pages : 240 pages
Book Rating : 4.62/5 ( download)

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Download or read book The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Author : Diane Katz
Publisher : John Wiley & Sons
ISBN 13 : 0470599170
Total Pages : 258 pages
Book Rating : 4.74/5 ( download)

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Download or read book Win at Work! written by Diane Katz and published by John Wiley & Sons. This book was released on 2010-06-15 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven techniques for resolving workplace conflicts After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide Offers a proven step-by-step process for conflict resolution Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership Provides easy language for talking through problems and reaching a relatively painless outcome Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.

Author : Diana Mercer
Publisher : Penguin
ISBN 13 : 1101445718
Total Pages : 229 pages
Book Rating : 4.16/5 ( download)

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Download or read book Making Divorce Work written by Diana Mercer and published by Penguin. This book was released on 2010-12-07 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Eight essential keys to resolving conflict and rebuilding your life. This unique and empowering guide gives divorcing couples the skills to manage their divorce successfully, handle the legal and emotional issues harmoniously, and redefine and preserve the positive elements of their relationship. Informed by eight mediation concepts developed and used by the authors in their practice, the process outlined in this book will allow divorcing couples to deal rationally with the issues rather than allowing fear, anger, and grief to dictate their actions. Making Divorce Work leads couples to experience divorce as a celebration of the end of a relationship that served them well and provides the tools to deal with virtually every aspect of divorce-from money and custody to grieving and pain-to be proud of the way they handled their divorce and to start their new lives from a better place. Watch a Video

Author : B Harold Chetkow-Yanoov
Publisher : Routledge
ISBN 13 : 1135431698
Total Pages : 200 pages
Book Rating : 4.93/5 ( download)

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Download or read book Social Work Approaches to Conflict Resolution written by B Harold Chetkow-Yanoov and published by Routledge. This book was released on 2013-10-11 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social Work Approaches to Conflict Resolution helps readers understand the nature and causes of conflict and offers suggestions for coping with conflict effectively. It is based on two assumptions: that conflict is a basic part of the life of normal human beings, groups, organizations, communities, and nations, and that resolving conflict is part of the ongoing interventions of all social workers. A practical text for theory-practicum courses for MSW and doctoral students, it is filled with information also useful to therapists, group workers, community workers, administrators, scholars in the social sciences, practitioners in other helping professions, and trainers in the emerging field of conflict resolution itself. Deliberately linking conflict resolution and systems analysis, Social Work Approaches to Conflict Resolution tackles a number of related themes to help you see the connections between topics not normally presented together in social work literature. You’ll see how unmet needs may cause conflict to evolve and escalate and learn about the connections between strongly held feelings and the destructive relations that have developed between diverse ethnic peoples in many parts of our planet. Author Benyamin Chetkow-Yanoov draws on his own background of being a minority as well as his experience in Arab-Jewish reconciliation in Israel as he offers readers thorough explanations of: a systems model for analyzing conflict problem-solving versus resolving conflict how value clashes and victimization are some of the basic causes of conflict escalation 9 professional roles required for resolving conflicts the effectiveness of volunteers in conflict resolution teaching conflict resolution skills to various audiences trends in the evolution of voluntary conflict resolution efforts You can apply much of what you learn in Social Work Approaches to Conflict Resolution not only to your professional life but also to your personal relationships and experiences. Also, since victimized people and groups are major contributors to the perpetuation and escalation of conflict, the book suggests 10 steps for helping victims free themselves from repeated conflict-generating behaviors.