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Author : Larry Klosterboer
Publisher :
ISBN 13 : 9788131724484
Total Pages : 0 pages
Book Rating : 4.84/5 ( download)
Download or read book Implementing Itil Configuration Management written by Larry Klosterboer and published by . This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Larry Klosterboer
Publisher : IBM Press
ISBN 13 : 9780131385658
Total Pages : 264 pages
Book Rating : 4.58/5 ( download)
Download or read book Implementing ITIL Configuration Management written by Larry Klosterboer and published by IBM Press. This book was released on 2007-12-28 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, Real-World ITIL Configuration Management--From Start to Finish The IT Infrastructure Library® (ITIL) places the "best practices" in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment''s diverse components to gain accurate and timely information for better decision-making. Now, there''s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You''ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL''s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includes Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3. Preface xvii Acknowledgments xxi About the Author xxiii Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207 Index 217
Author : Larry Klosterboer
Publisher : Pearson Education
ISBN 13 : 0137001339
Total Pages : 465 pages
Book Rating : 4.30/5 ( download)
Download or read book Implementing ITIL Change and Release Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2008-12-01 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3
Author : Larry Klosterboer
Publisher : Pearson Education
ISBN 13 : 0132704315
Total Pages : 442 pages
Book Rating : 4.11/5 ( download)
Download or read book Implementing ITIL Configuration Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2007-12-28 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, Real-World ITIL Configuration Management—From Start to Finish The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includes Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3. Preface xvii Acknowledgments xxi About the Author xxiii Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207 Index 217
Author : Realtimepublishers.com
Publisher : Realtimepublishers.com
ISBN 13 : 1931491747
Total Pages : 103 pages
Book Rating : 4.47/5 ( download)
Download or read book The Shortcut Guide to Improving IT Service Support Through ITIL written by Realtimepublishers.com and published by Realtimepublishers.com. This book was released on 2007 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Malcolm Fry
Publisher : The Stationery Office
ISBN 13 : 9780113312122
Total Pages : 136 pages
Book Rating : 4.21/5 ( download)
Download or read book ITIL lite written by Malcolm Fry and published by The Stationery Office. This book was released on 2010-03-09 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.
Author : Sharon Taylor
Publisher : The Stationery Office
ISBN 13 : 9780113309801
Total Pages : 116 pages
Book Rating : 4.05/5 ( download)
Download or read book ITIL Small-scale Implementation written by Sharon Taylor and published by The Stationery Office. This book was released on 2006-01-26 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).
Author : ISACA
Publisher : ISACA
ISBN 13 : 1604203455
Total Pages : 88 pages
Book Rating : 4.55/5 ( download)
Download or read book Configuration Management: Using COBIT 5 written by ISACA and published by ISACA. This book was released on 2013-07-23 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bob Aiello
Publisher : Pearson Education
ISBN 13 : 0321699955
Total Pages : 556 pages
Book Rating : 4.54/5 ( download)
Download or read book Configuration Management Best Practices written by Bob Aiello and published by Pearson Education. This book was released on 2010-08-10 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successfully Implement High-Value Configuration Management Processes in Any Development Environment As IT systems have grown increasingly complex and mission-critical, effective configuration management (CM) has become critical to an organization’s success. Using CM best practices, IT professionals can systematically manage change, avoiding unexpected problems introduced by changes to hardware, software, or networks. Now, today’s best CM practices have been gathered in one indispensable resource showing you how to implement them throughout any agile or traditional development organization. Configuration Management Best Practices is practical, easy to understand and apply, and fully reflects the day-to-day realities faced by practitioners. Bob Aiello and Leslie Sachs thoroughly address all six “pillars” of CM: source code management, build engineering, environment configuration, change control, release engineering, and deployment. They demonstrate how to implement CM in ways that support software and systems development, meet compliance rules such as SOX and SAS-70, anticipate emerging standards such as IEEE/ISO 12207, and integrate with modern frameworks such as ITIL, COBIT, and CMMI. Coverage includes Using CM to meet business objectives, contractual requirements, and compliance rules Enhancing quality and productivity through lean processes and “just-in-time” process improvement Getting off to a good start in organizations without effective CM Implementing a Core CM Best Practices Framework that supports the entire development lifecycle Mastering the “people” side of CM: rightsizing processes, overcoming resistance, and understanding workplace psychology Architecting applications to take full advantage of CM best practices Establishing effective IT controls and compliance Managing tradeoffs and costs and avoiding expensive pitfalls Configuration Management Best Practices is the essential resource for everyone concerned with CM: from CTOs and CIOs to development, QA, and project managers and software engineers to analysts, testers, and compliance professionals.
Author : Larry Klosterboer
Publisher : IBM Press
ISBN 13 : 9780132425933
Total Pages : 0 pages
Book Rating : 4.39/5 ( download)
Download or read book Implementing ITIL Configuration Management written by Larry Klosterboer and published by IBM Press. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, Real-World ITIL Configuration Management-From Start to Finish The IT Infrastructure Library® (ITIL) places the "best practices" in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment's diverse components to gain accurate and timely information for better decision-making. Now, there's a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You'll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL's jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includes Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3. Preface xvii Acknowledgments xxi About the Author xxiii Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207 Index 217
