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Author : Larry Klosterboer
Publisher :
ISBN 13 : 9780137001347
Total Pages : 218 pages
Book Rating : 4.47/5 ( download)
Download or read book Implementing ITIL Change and Release Management written by Larry Klosterboer and published by . This book was released on 2008 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Klosterboer
Publisher : Pearson Education India
ISBN 13 : 9788131729823
Total Pages : 244 pages
Book Rating : 4.26/5 ( download)
Download or read book Implementing Itil Change And Release Management written by Klosterboer and published by Pearson Education India. This book was released on 2009-09 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Larry Klosterboer
Publisher : Pearson Education
ISBN 13 : 0137001339
Total Pages : 465 pages
Book Rating : 4.30/5 ( download)
Download or read book Implementing ITIL Change and Release Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2008-12-01 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3
Author : Jane Jurkscheit
Publisher : Anchor Academic Publishing (aap_verlag)
ISBN 13 : 3954895722
Total Pages : 68 pages
Book Rating : 4.24/5 ( download)
Download or read book An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB) written by Jane Jurkscheit and published by Anchor Academic Publishing (aap_verlag). This book was released on 2014-02-01 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business. Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.
Author : Matthew Blackwell
Publisher : Emerge Publishing Group Llc
ISBN 13 : 9781488516634
Total Pages : 110 pages
Book Rating : 4.34/5 ( download)
Download or read book Release Management 65 Success Secrets - 65 Most Asked Questions on Release Management - What You Need to Know written by Matthew Blackwell and published by Emerge Publishing Group Llc. This book was released on 2013-07 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has never been a Release Management manual like this. Release Management 65 Success Secrets is not about the ins and outs of Release Management. Instead, it answers the top 65 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Release Management best practice and standards details. Instead it introduces everything you want to know to be successful with Release Management. A quick look inside of the subjects covered: Configuration Management Jobs In Bangalore, ITIL Data Center, ITIL elearning in IT service management the art of service, Remedy IT service management, ITIL Management, ITIL Application Management, You need to do this to enable a rollbackscenario for Release and Deployment Management, Consultancy IT management service, ISO9000 ITIL, IT Infrastructure Library ITIL, ITIL Made Easy, Conclusions Change Management Important for Success of Change Management Program, What Does the Job of Project Analyst Process Improvement Change Management Entail?, ITIL Overview, Recognizing the Need for ITIL services, Your ITIL Foundation Coverage, Help Desk Glossary, The ITIL Certification Course, Planning to implement service management IT infrastructure, ITIL and IT Service Management, ITIL: ITIL Service Management Processes can be broken down into 2...., ITIL V3: From Process to Service Life Cycle, ITIL Support Services, Consultant IT management service, Service Management ITIL, Configuration Management Are All The Same, Conflict: It supports the organization in planning and executing its business...., Implementing ITIL, Change ITIL Management, Conclusion for Change Management, ITIL IT service management elearning, ITIL Service Support, The Important Goals In Configuration Management That You Can Apply To Your Organization., ITSM Tool Requirements, Configuration Management, Project Management And ITIL: In Florida there are now many schools offering project management...., Service Catalog, ITIL v3 Foundation Glossary, Getting to Know the Different ITIL processes, ITIL Release Management, ITIL Managers Case Inputs About ITIL Security Management, ITIL Management Release, Levels of ITIL Certification, The Exam for Configuration Management, ISO 9000 20000, Is ITIL for IT Organisations Only?, Microsoft ITIL, Features of an ITIL sample test, What is ITIL methodology, ITIL Training USA, Logistics: A Configuration Management Team s Responsibility, ITIL Based, What are the ITIL v3 core volumes?, and much more...
Author : Randy A. Steinberg
Publisher :
ISBN 13 : 9781412066181
Total Pages : 0 pages
Book Rating : 4.82/5 ( download)
Download or read book Implementing ITIL written by Randy A. Steinberg and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program; What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants; How to best organize your program work plans; What key Work Products need to be produced by each step in your program; Different options for transitioning your Service Management solutions and building an appropriate IT Service Management organization. In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more. This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. "This is the book we've been waiting for! It definitely complements much of the available ITIL literature that describes the processes, but not how you actually get them implemented!" "We will use many of these concepts in our program planning!" "Real, valuable, informative - Great!" "Some great tips for implementing ITIL!" "Very valuable information!"
Author : John Lamb
Publisher : Pearson Education
ISBN 13 : 0135093880
Total Pages : 356 pages
Book Rating : 4.87/5 ( download)
Download or read book The Greening of IT written by John Lamb and published by Pearson Education. This book was released on 2009-03-30 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ho> For CEOs, CIOs, CFOs, and IT leaders: The green IT business case and best practices for making it happen Timely help for companies facing rising energy costs, new government rules, and growing public concern Powerful new insights from IBM’s breakthrough $1 billion green computing initiative Chances are your enterprise IT organization has a significant carbon footprint. In an era of unpredictable energy costs, reducing energy usage throughout your data centers and IT infrastructure represents a powerful cost-cutting opportunity. Now, a top green IT expert shows business and IT leaders how to drive powerful business value by improving IT’s environmental performance. Drawing on leading-edge experience, John Lamb helps you realistically assess the business case for green IT, set priorities, and overcome the internal and external challenges to making it work. He offers proven solutions for issues ranging from organizational obstacles to executive motivation and discusses crucial issues ranging from utility rate incentives to metrics. Along the way, you’ll discover energy-saving opportunities–from virtualization and consolidation to cloud and grid computing–and solutions that will improve business flexibility as they reduce environmental impact. Lamb presents case studies, checklists, and more–all the practical guidance you need to drive maximum bottom-line value from your green IT initiative.
Author : Larry Klosterboer
Publisher : Pearson Education
ISBN 13 : 0132704315
Total Pages : 442 pages
Book Rating : 4.11/5 ( download)
Download or read book Implementing ITIL Configuration Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2007-12-28 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, Real-World ITIL Configuration Management—From Start to Finish The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includes Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3. Preface xvii Acknowledgments xxi About the Author xxiii Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207 Index 217
Author : Jane Jurkscheit
Publisher : GRIN Verlag
ISBN 13 : 3656321515
Total Pages : 92 pages
Book Rating : 4.14/5 ( download)
Download or read book An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application written by Jane Jurkscheit and published by GRIN Verlag. This book was released on 2012-11-27 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2012 in the subject Computer Science - Commercial Information Technology, grade: 68 von 70 (ca. 1,3), University of East London, course: Informatik - Wirtschaftsinformatik, BWL, ITIL, language: English, abstract: To ensure the quality of the IT environment for the future the majority of IT managers followed a strategy to introduce an IT change and release management application in the past few years. The present thesis researches if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change and release management application and will moreover find further success factors. This is done with help of five hypothesises. The five hypothesises are based on the HR change management issues, on the ITIL® reference model and on general process issues. The HR change management offers with the eight step model of Kotter critical success factor for changes in the business. Publications of Kotter are used to illustrate that the described success factors lead to successful HR change implementation. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation and are used for a research for the effectiveness of this model. The ITIL® reference model and process issues publications of the official ITIL® source and literature of Laudon & Laudon are used for the present thesis. In addition other researchers in this field are important mentioned as well. Subsequent to that, the findings were integrated into the questionnaire and the interviews and used as well get an initial assessment. The mixture of the qualitative and quantitative approaches uses the strengths of both methods. The given answers strongly depend on the respondent’s point of view. It becomes clear that a successful implementation of an IT change and release management application comes not only from the implementation of the HR change management issues but also from the implementation of the IT issues. The combination of HR and IT issues with their specialised success factors is the best way to gain a successful IT change and release management implementation. But the research discovered further improvements and optimisations which mainly deal with redesigned processes. The process redesigns based on modification on the ITIL® reference model to optimise the IT change process. The optimisations include a skip of the formal RfC request form to shorten the whole process-chain during the application of an IT change. Furthermore an implementation of a key technical employee should be deploy to authorise the IT change instead of an authorisation of the central positioned change manager.
Author : John O. Long
Publisher : Springer Science & Business Media
ISBN 13 : 0387773932
Total Pages : 84 pages
Book Rating : 4.33/5 ( download)
Download or read book ITIL Version 3 at a Glance written by John O. Long and published by Springer Science & Business Media. This book was released on 2008-07-18 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
