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Author : John R. Walker
Publisher : John Wiley and Sons
ISBN 13 : 0470077832
Total Pages : 513 pages
Book Rating : 4.32/5 ( download)
Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by John Wiley and Sons. This book was released on 2009-01-09 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: Order of authors reversed on previous eds.
Author : Raphael R. Kavanaugh
Publisher : Pearson Higher Ed
ISBN 13 : 0133475328
Total Pages : 407 pages
Book Rating : 4.26/5 ( download)
Download or read book Supervision in the Hospitality Industry (AHLEI) written by Raphael R. Kavanaugh and published by Pearson Higher Ed. This book was released on 2013-05-03 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA
Author : John R. Walker
Publisher : John Wiley & Sons
ISBN 13 : 0470284722
Total Pages : 145 pages
Book Rating : 4.28/5 ( download)
Download or read book Supervision in the Hospitality Industry, Study Guide written by John R. Walker and published by John Wiley & Sons. This book was released on 2009-02-09 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resources are led, not managed. This sixth edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors - the people on whom success or failure of every hospitality enterprise depends.
Author : Kerry L. Sommerville
Publisher : John Wiley & Sons
ISBN 13 : 0471745227
Total Pages : 370 pages
Book Rating : 4.28/5 ( download)
Download or read book Hospitality Employee Management and Supervision written by Kerry L. Sommerville and published by John Wiley & Sons. This book was released on 2007-02-26 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION A PRACTICAL RESOURCE FOR MANAGERS AND SUPERVISORS IN HOSPITALITY BUSINESSES In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations——Various practitioners in the hospitality industry highlight the chapter’s focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM——Mini-cases based on real-world situations with discussion questions Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions
Author : John R. Walker
Publisher : John Wiley & Sons
ISBN 13 : 1119251958
Total Pages : 400 pages
Book Rating : 4.58/5 ( download)
Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by John Wiley & Sons. This book was released on 2015-12-29 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.
Author : Patricia Paskins
Publisher : Hodder Education
ISBN 13 : 1471847535
Total Pages : 397 pages
Book Rating : 4.30/5 ( download)
Download or read book Hospitality Supervision and Leadership Level 3 written by Patricia Paskins and published by Hodder Education. This book was released on 2015-07-31 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resource Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship. - Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources - Develops understanding of the assessment requirements with clear explanations of all criteria - Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities - Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding
Author : John R. Walker
Publisher : John Wiley & Sons
ISBN 13 : 1119749204
Total Pages : 400 pages
Book Rating : 4.02/5 ( download)
Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by John Wiley & Sons. This book was released on 2020-12-10 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
Author : Stefan Jooss
Publisher : Emerald Group Publishing
ISBN 13 : 1800713088
Total Pages : 218 pages
Book Rating : 4.86/5 ( download)
Download or read book Talent Management Innovations in the International Hospitality Industry written by Stefan Jooss and published by Emerald Group Publishing. This book was released on 2021-07-27 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Talent Management Innovations in the International Hospitality Industry explores a wide range of subjects within the talent management field, including employer branding, creative talent, talent pools, and mentoring initiatives, along with a focus on talent identification, development, and retention.
Author : Cliff Goodwin
Publisher : Prentice Hall
ISBN 13 : 9780130498465
Total Pages : 0 pages
Book Rating : 4.67/5 ( download)
Download or read book The Hospitality Supervisor's Survival Kit written by Cliff Goodwin and published by Prentice Hall. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Author : Raphael R. Kavanaugh
Publisher : Amer Hotel & Motel Assn
ISBN 13 : 9780866121170
Total Pages : 316 pages
Book Rating : 4.7X/5 ( download)
Download or read book Hospitality Supervision written by Raphael R. Kavanaugh and published by Amer Hotel & Motel Assn. This book was released on 1995 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt:
