Foundations Of Service Science

Author : Robin G. Qiu
Publisher :
ISBN 13 : 9781118551820
Total Pages : 304 pages
Book Rating : 4.26/5 ( download)

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Download or read book Service Science written by Robin G. Qiu and published by . This book was released on 2014 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: "As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"--

Author : Rick Sturm
Publisher : Sams Publishing
ISBN 13 :
Total Pages : 292 pages
Book Rating : 4.65/5 ( download)

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Download or read book Foundations of Service Level Management written by Rick Sturm and published by Sams Publishing. This book was released on 2000 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.

Author : Jr. Harry Katzan
Publisher : iUniverse
ISBN 13 : 1440106533
Total Pages : 222 pages
Book Rating : 4.38/5 ( download)

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Download or read book Foundations of Service Science written by Jr. Harry Katzan and published by iUniverse. This book was released on 2008 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most of us are users and providers of services. In spit of the predominance of services in modern society, we actually know very little about them -- no best practices, no principles, no theories. This book provides information on services for people in business, governement, and education. If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defi ned as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science. Harry Katzan, managing editor of the prestigious Journal of Service Science and professor at a local university, takes a closer look at this newly emerging scientifi c fi eld for academics and practitioners alike in Service Science. With an easy-to-understand format, Katzan, offers a comprehensive introduction to service science for people in business, education, and government. Useful as a textbook and a professional guide, this innovative study contains eight chapters that each end with a comprehensive summary, a list of key words, questions, and additional selected readings. In addition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as: Service concepts Service systems Information services Service management Service business Service technology Service science has been touted as the up-and-coming discipline for the twenty-fi rst century. Learn more about this exciting fi eld and change how you think and perceive your world with Service Science

Author : Paul P. Maglio
Publisher : Springer Science & Business Media
ISBN 13 : 1441916288
Total Pages : 758 pages
Book Rating : 4.80/5 ( download)

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Download or read book Handbook of Service Science written by Paul P. Maglio and published by Springer Science & Business Media. This book was released on 2010-06-14 with total page 758 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Author : Jorge Cardoso
Publisher : Springer
ISBN 13 : 3319231952
Total Pages : 362 pages
Book Rating : 4.52/5 ( download)

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Download or read book Fundamentals of Service Systems written by Jorge Cardoso and published by Springer. This book was released on 2015-12-12 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Author : Benjamin Schneider
Publisher : SAGE
ISBN 13 : 9780761921479
Total Pages : 204 pages
Book Rating : 4.78/5 ( download)

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Download or read book Service Quality written by Benjamin Schneider and published by SAGE. This book was released on 2004 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates

Author : Peter Harrison
Publisher : Cambridge University Press
ISBN 13 : 0521875595
Total Pages : 34 pages
Book Rating : 4.92/5 ( download)

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Download or read book The Fall of Man and the Foundations of Science written by Peter Harrison and published by Cambridge University Press. This book was released on 2007-12-20 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: See:

Author : Robin G. Qiu
Publisher : John Wiley & Sons
ISBN 13 : 1118551850
Total Pages : 338 pages
Book Rating : 4.51/5 ( download)

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Download or read book Service Science written by Robin G. Qiu and published by John Wiley & Sons. This book was released on 2014-07-03 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as education services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Author : Kathleen D. Dyer
Publisher : Routledge
ISBN 13 : 1000528820
Total Pages : 262 pages
Book Rating : 4.24/5 ( download)

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Download or read book Research Foundations of Human Development and Family Science written by Kathleen D. Dyer and published by Routledge. This book was released on 2022-02-21 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Development and Family Science (HDFS) is an interdisciplinary and applied field that draws from developmental science, family science, and other social sciences. Research Foundations of Human Development and Family Science is a textbook that provides an introduction to the diverse scientific research methods that form the foundation of scholarship and practice in HDFS. In Part I, Kathleen D. Dyer explores science. She distinguishes empirical scientific research from common sense and from knowledge gained from personal experience. This section also includes a discussion of the strategies used by pseudoscience to exploit the well-deserved credibility of science, providing relevant examples. Part II examines systematic empiricism through sampling and measurement. HDFS scholars use a wide array of measurement tools, including self-report (interviews, questionnaires, and self-report tasks), observations (participant, naturalistic, and structured), objective tests, physiological measures, and several types of archival records. Part III introduces the use of study design to achieve falsifiability in scientific research, including an overview of various orientations to time used in research as well as four different study designs: qualitative, prevalence, correlational, and experimental. Finally, Part IV addresses the public verifiability of science, including how scientific consensus is developed, the use of literature reviews to identify convergence of evidence, and how scientific literacy translates into evidence-based professional practice. Illustrated throughout with studies foundational to the discipline as examples of the strategies described in the text, Research Foundations for Human Development and Family Science is a comprehensive, accessible core textbook for undergraduate research methods classes in HDFS. It introduces the discipline of HDFS and challenges students to understand the limitations of common sense and the threat of pseudoscience for those work professionally with children and families.

Author : Sidney Dekker
Publisher : Routledge
ISBN 13 : 1351059777
Total Pages : 530 pages
Book Rating : 4.70/5 ( download)

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Download or read book Foundations of Safety Science written by Sidney Dekker and published by Routledge. This book was released on 2019-04-09 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: How are today’s ‘hearts and minds’ programs linked to a late-19th century definition of human factors as people’s moral and mental deficits? What do Heinrich’s ‘unsafe acts’ from the 1930’s have in common with the Swiss cheese model of the early 1990’s? Why was the reinvention of human factors in the 1940’s such an important event in the development of safety thinking? What makes many of our current systems so complex and impervious to Tayloristic safety interventions? ‘Foundations of Safety Science’ covers the origins of major schools of safety thinking, and traces the heritage and interlinkages of the ideas that make up safety science today. Features Offers a comprehensive overview of the theoretical foundations of safety science Provides balanced treatment of approaches since the early 20th century, showing interlinkages and cross-connections Includes an overview and key points at the beginning of each chapter and study questions at the end to support teaching use Uses an accessible style, using technical language where necessary Concentrates on the philosophical and historical traditions and assumptions that underlie all safety approaches