Fire Department Customer Service

Author : Alan V. Brunacini
Publisher : Fire Protection Publication
ISBN 13 : 9780879391270
Total Pages : 0 pages
Book Rating : 4.78/5 ( download)

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Download or read book Essentials of Fire Department Customer Service written by Alan V. Brunacini and published by Fire Protection Publication. This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.

Author : Alan Brunacini
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.53/5 ( download)

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Download or read book Fire Department Customer Service written by Alan Brunacini and published by . This book was released on 2023-12-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in a humorous, conversational style, Chief Alan Brunacini (1937-2017) of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers. "Fire Department Customer Service" is essential reading for every firefighter, officer and administrator.

Author : Dodson
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1284041956
Total Pages : 320 pages
Book Rating : 4.58/5 ( download)

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Download or read book Fire Department Incident Safety Officer written by Dodson and published by Jones & Bartlett Publishers. This book was released on 2015-08-21 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of Fire Department Incident Safety Officer has been thoroughly updated to cover the latest trends, information, and best-practices needed by current and aspiring Incident Safety Officers (ISO’s). Developed in partnership with the Fire Department Safety Officer’s Association and based on the 2015 Edition of NFPA 1521, Standard for Fire Department Safety Officer Professional Qualifications, this authoritative resource focuses uniquely on the roles, responsibilities, and duties for fire service officers assigned to the incident command staff position of safety officer. From smoke reading to alternative energy sources to green construction buildings, Fire Department Incident Safety Officer, Third Edition is loaded with up-to-date information needed to keep fire department members safe, including: A new chapter dedicated to the Incident Safety Officer at Training Drills and Special Events Entire chapters devoted to important topics like reading smoke, reading buildings,

Author : Harry R. Carter
Publisher : Jones & Bartlett Learning
ISBN 13 : 9780763744014
Total Pages : 1024 pages
Book Rating : 4.18/5 ( download)

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Download or read book Management in the Fire Service written by Harry R. Carter and published by Jones & Bartlett Learning. This book was released on 2006-05-23 with total page 1024 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sharpen Your Leadership Skills And Improve Departmental Performance! This Revised Edition Of Management In The Fire Service Is The Best Source For Proven Strategies On Handling The Managerial Challenges Unique To Your Field. You'll Find The Latest On Vital Topics Such As Pre-Fire Planning, Incident Command, Public Fire And Life Safety Education, Management Of Financial Resources, And Training. New Chapters On Fire Prevention, Code Enforcement, And Labor Relations In The Fire Service Are Also Included. Boost Your Effectiveness In Motivating, Supervising, And Evaluating Personnel, And Apply Management Theory Principles To Actual Service Situations. From Chief And Company Officers To Fiscal, Personnel, And Administrative Managers, If You're In A Management Position, This Book Will Boost Your Performance!

Author : Steven S. Wilder
Publisher : PennWell Books
ISBN 13 : 9780912212630
Total Pages : 124 pages
Book Rating : 4.32/5 ( download)

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Download or read book Risk Management in the Fire Service written by Steven S. Wilder and published by PennWell Books. This book was released on 1997 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defines and discusses risk management, a new idea in fire service even though it has been informally applied for years. Ten chapters address topics such as the nature of loss, processes and methods, the safety committee, incident investigation, managing risks and emergency operations, quality management, and sexual harassment in the fire service. Two appendices provide case law studies and common departmental loss exposures. Annotation copyrighted by Book News, Inc., Portland, OR

Author : U. S. Fire Administration
Publisher : FEMA
ISBN 13 :
Total Pages : 90 pages
Book Rating : 4./5 ( download)

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Download or read book Strategies for Marketing your Fire Department Today and Beyond written by U. S. Fire Administration and published by FEMA. This book was released on 2013-02-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this manual is to assist fire service leaders in examining the future, the role of the fire service in that future, and ways to "get there from here." It is designed to provide a fire chief, a public information officer, and other leaders in the fire service with guidance and tips on marketing a department and its services to the local customers: the citizens and organization served gy the department

Author : J. Curtis Varone
Publisher : Fire Engineering Books
ISBN 13 : 1593703473
Total Pages : 728 pages
Book Rating : 4.79/5 ( download)

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Download or read book Legal Considerations for Fire and Emergency Services, 3rd Edition written by J. Curtis Varone and published by Fire Engineering Books. This book was released on 2014-09-05 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of Legal Considerations for Fire & Emergency Services is a reader-friendly guide to the challenging legal issues that firefighters and emergency service personnel encounter. Written by J. Curtis Varone, a practicing attorney as well as an experienced firefighter, this book explores such key topics as fire department liability, search and seizure, sovereign immunity, overtime laws, collective bargaining, OSHA compliance, workers’ compensation, physical abilities testing, medical examinations, drug testing, discrimination, and sexual harassment. It is a perfect textbook for any course on fire service law as well as an indispensable desk reference for day-to-day fire department administration. Features of the new 3rd Edition: • Updated cases on several topics including residency requirements, employment discrimination, and more • Expanded treatment of hot topics such as digital imagery, social media, and electronic surveillance • Meets the latest requirements for FESHE’s Legal Aspects of the Fire Service curriculum • Many new photos and graphics to help connect cases to day-to-day issues in the fire service • Coverage of recent changes to search and seizure law, use of digital photos and social media by emergency personnel, and fire department liability

Author : Robert Klinoff
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284180158
Total Pages : 402 pages
Book Rating : 4.52/5 ( download)

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Download or read book Introduction to Fire Protection and Emergency Services written by Robert Klinoff and published by Jones & Bartlett Learning. This book was released on 2019-11-20 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sixth edition of Introduction to Fire Protection and Emergency Services meets and exceeds the National Fire Academy's Fire and Emergency Services Higher Education (FESHE) course objectives and outcomes for the Associate's (Core) course called Principles of Emergency Services (C0273). The Sixth Edition delivers future fire service candidates a head start in the competitive selection process by familiarizing students with the selection and training process. In addition, the Sixth Edition provides a comprehensive and concise overview of the broad spectrum of the fire service, from the primary duties of the modern fire department, to emergency incident management, to fire prevention, to department administration. The Sixth Edition reinforces foundational knowledge, including the history and future of the fire service; the chemistry and physics of fire; issues facing the fire and rescue service in the United States; and careers in the fire and emergency services. The entire range of services of the modern fire service is explored, including emergency medical services, hazardous materials response, wildland fires, swiftwater rescue, and urban search and rescue. The Sixth Edition includes: An emphasis on safety and professionalism, which is reinforced through discussions of incident effectiveness, fire fighter ethics, customer service, physical fitness, training, decision making, fire prevention, and behavioral health Organizations that support the fire service are highlighted, including: Firefighter Behavioral Health Alliance. Firefighter Cancer Support Network. Leary Firefighter Foundation Discussions on Post-Traumatic Stress Disorder (PTSD) and Repeated Exposure to Trauma (RET) and their effects on fire fighters An expanded discussion of the possible future effects of climate change and the effect on the fire and rescue service

Author : John Norman
Publisher : Fire Engineering Books
ISBN 13 : 1593701934
Total Pages : 470 pages
Book Rating : 4.32/5 ( download)

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Download or read book Fire Department Special Operations written by John Norman and published by Fire Engineering Books. This book was released on 2009 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ray Downey wrote the first edition of The Rescue Company in the early 1990s. Building on Downey's legacy, John Norman has written Fire Department Special Operations to take into consideration the earth-shattering events, funding increases, research advances, expanded capabilities, and changes in regulations and standards that have widened the knowledge gap since the publication of Chief Downey's book. Fire Department Special Operations is an excellent guide for agencies and individuals in establishing, staffing, operating, and maintaining heavy rescue units in the many forms they may take. It is also an ideal training resource for the officers and individuals assigned the duties that a rescue firefighter must accomplish.

Author : International Association of Fire Chiefs
Publisher : Jones & Bartlett Learning
ISBN 13 : 0763758353
Total Pages : 417 pages
Book Rating : 4.56/5 ( download)

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Download or read book Fire Officer written by International Association of Fire Chiefs and published by Jones & Bartlett Learning. This book was released on 2010 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: The National Fire Protection Association (NFPA) And The International Association of Fire Chiefs (IAFC) are pleased to bring you the Second Edition of Fire Officer: Principles and Practice, a modern integrated teaching and learning system For The Fire Officer I and II levels. Fire officers need to know how to make the transition from fire fighter to leader. Fire Officer: Principles and Practice, Second Edition is designed to help fire fighters make a smooth transition to fire officer. Covering the entire scope of NFPA 1021, Standard for Fire Officer Professional Qualifications, 2009 Edition, Fire Officer combines current content with dynamic features and interactive technology to better support instructors and help prepare future fire officers for any situation that may arise. Safety is Principle! the Second Edition features a laser-like focus on fire fighter safety. Reducing fire fighter injuries and deaths requires the dedicated efforts of every fire fighter, fire officer, fire department, And The entire fire community working together. it is with this goal in mind that we have integrated the 16 Firefighter Life Safety Initiatives developed by the National Fallen Firefighters Foundation into the text. Likewise, In each of the chapters, actual National Fire Fighter Near-Miss Reporting System cases are discussed to drive home safety And The lessons learned from those incidents. Some of the guiding principles added To The new edition include: Description of the “Everybody Goes Home” And The National Fire Fighter Near-Miss Reporting System, including over a dozen company officer near-miss examples throughout the text. Description of the IAFC/IAFF Firefighter Safety and Deployment Study. The latest fire fighter death and injury issues as reported by the NFPA® National Fallen Firefighters Foundation, IAFC, and IAFF, including results of a thirty-year retrospective study. Changes in fire-ground accountability and rapid intervention practices. Results of National Institute of Standards and Technology research on wind-driven fires, thermal imaging cameras, and fire dynamics as related to fire fighter survival. The latest developments in crew resource management. The Second Edition also reflects the latest developments in: Building a personal development plan through education, training, self-development, and experience, including a description of the Fire and Emergency Services Higher Education (FESHE) program. The impact of blogs, video sharing, and social networks. How to budget for a grant. Changes in the National Response Framework and National Incident Management System. Additional items related to fire fighter safety and health are included. Click here to view a sample chapter from Fire Officer: Principles and Practice, Second Edition .