Designing For Digital Transformation Co Creating Services With Citizens And Industry

Author : Sara Hofmann
Publisher : Springer Nature
ISBN 13 : 3030648230
Total Pages : 480 pages
Book Rating : 4.37/5 ( download)

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Download or read book Designing for Digital Transformation. Co-Creating Services with Citizens and Industry written by Sara Hofmann and published by Springer Nature. This book was released on 2020-12-01 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, held in Kristiansand, Norway, in December 2020. The 28 revised full research papers included in the volume together with 7 research-in-progress papers and 9 prototype papers, were carefully reviewed and selected from 93 submissions. They are organized in the following topical sections: digital public services; data science; design principles; methodology; platforms and networks; and service science. Due to the Corona pandemic this event was held virtually.

Author : Juliane Jarke
Publisher : Springer Nature
ISBN 13 : 3030528731
Total Pages : 241 pages
Book Rating : 4.37/5 ( download)

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Download or read book Co-creating Digital Public Services for an Ageing Society written by Juliane Jarke and published by Springer Nature. This book was released on 2020-09-14 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.

Author : Jürgen Anke
Publisher : Springer Nature
ISBN 13 : 3031437705
Total Pages : 104 pages
Book Rating : 4.00/5 ( download)

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Download or read book Smart Service Innovation written by Jürgen Anke and published by Springer Nature. This book was released on 2023-10-28 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.

Author : Aurona Gerber
Publisher : Springer Nature
ISBN 13 : 3031328086
Total Pages : 491 pages
Book Rating : 4.84/5 ( download)

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Download or read book Design Science Research for a New Society: Society 5.0 written by Aurona Gerber and published by Springer Nature. This book was released on 2023-05-18 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 18th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2023, which was held in Pretoria, South Africa, from May 31–June 2, 2023. The 29 full papers presented in this volume were carefully reviewed and selected from 81 submissions. The papers are organized in the following topical sections: Design-oriented Research for Society 5.0 (Theme Track); Design of Systems Using Emerging Technologies; Human-Centered Artificial Intelligence (HCAI); Healthcare Systems and Quality of Life; Innovation and Entrepreneurship; Emerging DSR Methods and Processes; Education and DRS; Human Safety and Cybersecurity; Co-Desing and Collective Creativity for Addressing Grand Challenges; and Sustainability and Responsible Design.

Author : Audronė Lupeikienė
Publisher : Springer Nature
ISBN 13 : 3031635434
Total Pages : 257 pages
Book Rating : 4.34/5 ( download)

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Download or read book Digital Business and Intelligent Systems written by Audronė Lupeikienė and published by Springer Nature. This book was released on with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Manuel Mora
Publisher : Springer Nature
ISBN 13 : 3031409566
Total Pages : 289 pages
Book Rating : 4.61/5 ( download)

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Download or read book Development Methodologies for Big Data Analytics Systems written by Manuel Mora and published by Springer Nature. This book was released on 2023-11-03 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents research in big data analytics (BDA) for business of all sizes. The authors analyze problems presented in the application of BDA in some businesses through the study of development methodologies based on the three approaches – 1) plan-driven, 2) agile and 3) hybrid lightweight. The authors first describe BDA systems and how they emerged with the convergence of Statistics, Computer Science, and Business Intelligent Analytics with the practical aim to provide concepts, models, methods and tools required for exploiting the wide variety, volume, and velocity of available business internal and external data - i.e. Big Data – and provide decision-making value to decision-makers. The book presents high-quality conceptual and empirical research-oriented chapters on plan-driven, agile, and hybrid lightweight development methodologies and relevant supporting topics for BDA systems suitable to be used for large-, medium-, and small-sized business organizations.

Author : Munir Mandviwalla
Publisher : Springer Nature
ISBN 13 : 3031611756
Total Pages : 464 pages
Book Rating : 4.59/5 ( download)

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Download or read book Design Science Research for a Resilient Future written by Munir Mandviwalla and published by Springer Nature. This book was released on with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Venkat Ramaswamy
Publisher : Simon and Schuster
ISBN 13 : 1439181063
Total Pages : 290 pages
Book Rating : 4.65/5 ( download)

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Download or read book The Power of Co-Creation written by Venkat Ramaswamy and published by Simon and Schuster. This book was released on 2010-10-05 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Apple embraced co-creation to enhance the speed and scope of its innovation, generat­ing over $1 billion for its App-Store partner-developers in two years, even as it overtook Microsoft in market value. Starbucks launched its online platform MyStarbucksIdea.com to tap into ideas from customers and turbocharged a turnaround. Unilever turned to co-creation for redesigning prod­uct lines such as Sunsilk shampoo and revitalized growth. Nike achieved remarkable success with its Nike+ co-creation initiative, which enables a com­munity of over a million runners to interact with one another and the company, increasing its market share by 10 percent in the first year. Co-creation involves redefining the way organizations engage individuals—customers, employees, suppliers, partners, and other stake­holders—bringing them into the process of value creation and engaging them in enriched experi­ences, in order to —formulate new breakthrough strategies —design compelling new products and services —transform management processes —lower risks and costs —increase market share, loyalty, and returns In this pathbreaking book, Venkat Ramaswamy (who coined the term co-creation with C. K. Prahalad) and Francis Gouillart, pioneers in working with com­panies to develop co-creation practices, show how every organization—from large corporation to small firm, and government agency to not-for-profit—can achieve “win more–win more” results with these methods. Based on extraordinary research and the authors’ hands-on experiences with successful projects in co-creation at dozens of the world’s most exciting organizations, The Power of Co-Creation illustrates with detailed examples from leading firms such as those above, as well as from Cisco, GlaxoSmithKline, Ama­zon, Jabil, Predica, Wacoal, Caja Navarra, and many others, how enterprises have used a wide range of “engagement platforms”—and how they have even restructured internal management processes—in order to harness the power of co-creation. As the authors’ wealth of examples make vividly clear, enterprises can no longer afford to view custom­ers and other stakeholders as passive recipients of their products and services but must learn to engage them in defining and delivering enhanced value. Co-creation goes beyond the conventional “process view” of qual­ity, re-engineering, and lean thinking, and is the essential new mind-set and practice for boosting sus­tainable growth, productivity, and profits in the future.

Author : Christian Bason
Publisher : Policy Press
ISBN 13 : 1847426336
Total Pages : 290 pages
Book Rating : 4.38/5 ( download)

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Download or read book Leading Public Sector Innovation written by Christian Bason and published by Policy Press. This book was released on 2010 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.

Author : Shenja van der Graaf
Publisher : Emerald Group Publishing
ISBN 13 : 1800436041
Total Pages : 138 pages
Book Rating : 4.46/5 ( download)

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Download or read book Co-Creation and Smart Cities written by Shenja van der Graaf and published by Emerald Group Publishing. This book was released on 2021-11-15 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-creation and Smart Cities: Looking Beyond Technology highlights a more robust value-based perspective on public service development and delivery, helping structure co-creation processes that foster responsible innovation and a systemic, value-based approach to sustainable urban development.