Defining It Success Through The Service Catalog

Author : Troy DuMoulin
Publisher : Van Haren
ISBN 13 : 9401801169
Total Pages : 117 pages
Book Rating : 4.64/5 ( download)

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Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren. This book was released on 2007-02-12 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations.Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availabilityStandard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planningControls over consumption of services are enhancedThe fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

Author : Troy DuMoulin
Publisher : Van Haren
ISBN 13 : 9087532210
Total Pages : 118 pages
Book Rating : 4.15/5 ( download)

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Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren. This book was released on 2007-02-12 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

Author : Troy DuMoulin
Publisher :
ISBN 13 :
Total Pages : 104 pages
Book Rating : 4.62/5 ( download)

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Download or read book Defining IT Success Through the Service Catalog written by Troy DuMoulin and published by . This book was released on 2007 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Rodrigo Flores
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.49/5 ( download)

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Download or read book Defining IT Success Through the Service Catalog written by Rodrigo Flores and published by . This book was released on 2008 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Mark O'Loughlin
Publisher : Van Haren
ISBN 13 : 9087535724
Total Pages : 178 pages
Book Rating : 4.28/5 ( download)

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Download or read book The Service Catalog written by Mark O'Loughlin and published by Van Haren. This book was released on 2010-03-04 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Author : Troy DuMoulin
Publisher : Van Haren Publishing
ISBN 13 : 9789077212967
Total Pages : 118 pages
Book Rating : 4.65/5 ( download)

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Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren Publishing. This book was released on 2007-02-12 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

Author : Troy DuMoulin
Publisher :
ISBN 13 : 9780981081106
Total Pages : 132 pages
Book Rating : 4.0X/5 ( download)

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Download or read book Defining IT Success Through the Service Catalog written by Troy DuMoulin and published by . This book was released on 2008 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Steven Bell
Publisher : CRC Press
ISBN 13 : 1466504501
Total Pages : 370 pages
Book Rating : 4.09/5 ( download)

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Download or read book Run Grow Transform written by Steven Bell and published by CRC Press. This book was released on 2017-07-27 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shingo Prize-winning author Steve Bell and other thought leaders show you how guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers. Combining research and insight with practical examples and in-depth case studies that can be put to immediate use, Run Grow Transform: Integrating Business and Lean IT is a must read for leaders and senior managers from all disciplines.

Author : Editorial Board
Publisher : Van Haren
ISBN 13 : 9087531982
Total Pages : 662 pages
Book Rating : 4.80/5 ( download)

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Download or read book IT Service Management - Global Best Practices written by Editorial Board and published by Van Haren. This book was released on 2008-04-22 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.

Author : Randy A. Steinberg
Publisher : Trafford Publishing
ISBN 13 : 1490719563
Total Pages : 291 pages
Book Rating : 4.66/5 ( download)

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Download or read book Servicing ITSM written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2013-12 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog--this book is a service catalog!" "We really struggled to identify and pull our IT services together until we saw this material--it saved us months!" "With this material, we can finally tell the business what IT actually delivers to them!" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!" "One can put together an entire IT service management operation just from the service descriptions in this book!"