Customer Service Games For Training

Author : Peggy Carlaw
Publisher : McGraw Hill Professional
ISBN 13 : 0071501827
Total Pages : 226 pages
Book Rating : 4.28/5 ( download)

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Download or read book The Big Book of Customer Service Training Games written by Peggy Carlaw and published by McGraw Hill Professional. This book was released on 1998-09-22 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814416411
Total Pages : 239 pages
Book Rating : 4.19/5 ( download)

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Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Author : Agatha C Hughes
Publisher : Routledge
ISBN 13 : 1351723855
Total Pages : 178 pages
Book Rating : 4.55/5 ( download)

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Download or read book Customer Service Games for Training written by Agatha C Hughes and published by Routledge. This book was released on 2018-10-24 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

Author : Maxine Kamin
Publisher : Routledge
ISBN 13 : 0750663634
Total Pages : 226 pages
Book Rating : 4.32/5 ( download)

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Download or read book Customer Service Training written by Maxine Kamin and published by Routledge. This book was released on 2006 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

Author : Darryl S. Doane
Publisher : Human Resource Development
ISBN 13 : 9780874257373
Total Pages : 274 pages
Book Rating : 4.79/5 ( download)

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Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

Author : Robert W. Pike
Publisher : Human Resource Development
ISBN 13 : 0943210380
Total Pages : 120 pages
Book Rating : 4.84/5 ( download)

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Download or read book 101 Games for Trainers written by Robert W. Pike and published by Human Resource Development. This book was released on 1995 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation 101 of the best games from master trainier Bob Pike and the Creative Training Techniques newsletter. These classroom-tested games, activities, and exercises add spark and energy to your training sessions - and help your participant2s learn without even knowing it. Games and Activities cover topics such as: Openers and icebreakers Communication exercises Team-building activities Review and topic reinforcers ... and more!

Author : Mary Scannell
Publisher : McGraw Hill Professional
ISBN 13 : 0071781072
Total Pages : 256 pages
Book Rating : 4.77/5 ( download)

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Download or read book Big Book of Low-Cost Training Games: Quick, Effective Activities that Explore Communication, Goal Setting, Character Development, Teambuilding, and written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2012-06-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make training a game that everyone can win! Featuring activities and exercises designed for groups of any size, The Big Book of Low-Cost Training Games proves that training can still deliver outstanding results, even when you’re watching the bottom line. Whether you’re a trainer or facilitator, a group leader or manager, you’ll find the games in this book are excellent tools for building trust, exploring character, fostering collaboration, and demonstrating more effective communication techniques. Better still, with minimal props like index cards and markers, these activities are not just cost-effective but are also simple to set up and can be done virtually anywhere. From painless icebreakers to group challenges to meaningful community-building projects, The Big Book of Low-Cost Training Games is your winning game plan for maximizing group engagement and getting the most ROI from your training budget.

Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814417159
Total Pages : 225 pages
Book Rating : 4.57/5 ( download)

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Download or read book Customer Service Management Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

Author : Mary Scannell
Publisher : McGraw Hill Professional
ISBN 13 : 0071775129
Total Pages : 254 pages
Book Rating : 4.20/5 ( download)

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Download or read book Big Book of Virtual Teambuilding Games: Quick, Effective Activities to Build Communication, Trust and Collaboration from Anywhere! written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2011-12-16 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get remote team members to interact as if they’re in the same room! Whether you’re videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members. The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype. The Big Book of Virtual Team-Building Games helps you: Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members’ productivity Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team’s connections.

Author : Agatha C Hughes
Publisher : Routledge
ISBN 13 : 1351723847
Total Pages : 186 pages
Book Rating : 4.48/5 ( download)

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Download or read book Customer Service Games for Training written by Agatha C Hughes and published by Routledge. This book was released on 2018-10-24 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.