Customer Centered Design

Author : Hugh Beyer
Publisher : Morgan Kaufmann
ISBN 13 : 1558604111
Total Pages : 498 pages
Book Rating : 4.17/5 ( download)

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Download or read book Contextual Design written by Hugh Beyer and published by Morgan Kaufmann. This book was released on 1998 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.

Author : Kreta Chandler
Publisher : Prentice Hall Professional
ISBN 13 : 0130479624
Total Pages : 320 pages
Book Rating : 4.24/5 ( download)

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Download or read book Customer-centered Design written by Kreta Chandler and published by Prentice Hall Professional. This book was released on 2003 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: -- HP's expertise in this area has earned them Vendor of the Year awards in e-commerce from key resller partners.-- Case studies showing how the new principles, techniques, and methodologies worked at Web sites such as Amazon, Office Depot, QVC, and Outpost.This book is a practical guide to understanding web page design and usability factors needed for the online store shelf. Designing and structuring information correctly enhances navigation through your site as well as delivering your customers a satisfying shopping experience. The authors have consulted with such diverse customers as Amazon, AOL, QVC, Outpost, Egghead, Office Depot and others. The concepts they've brought to these accounts have earned HP Vendor of the Year award in e-commerce from key HP reseller partners. Learn to blend customer insights with products and with web capabilities to create web sites that maximize customer-centered design. Your resulting web sites will have an ease of usability that lead to superior customer experiences while maximizing sales. This book includes plenty of examples and case studies showing how to apply new principles, techniques, and methodologies that will win you loyal customers.

Author : Travis Lowdermilk
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449359809
Total Pages : 155 pages
Book Rating : 4.05/5 ( download)

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Download or read book User-Centered Design written by Travis Lowdermilk and published by "O'Reilly Media, Inc.". This book was released on 2013-05-15 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looks at the application design process, describing how to create user-friendly applications.

Author : Brian Still
Publisher : CRC Press
ISBN 13 : 1498764398
Total Pages : 395 pages
Book Rating : 4.91/5 ( download)

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Download or read book Fundamentals of User-Centered Design written by Brian Still and published by CRC Press. This book was released on 2017-08-25 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has been some solid work done in the area of User-Centered Design (UCD) over the last few years. What’s been missing is an in-depth, comprehensive textbook that connects UCD to usability and User Experience (UX) principles and practices. This new textbook discusses a theoretical framework in relation to other design theories. It provides a repeatable, practical process for implementation, offering numerous examples, methods, and case studies for support, and it emphasizes best practices in specific environments, including mobile and web applications, print products, as well as hardware.

Author : Carol Righi
Publisher : Elsevier
ISBN 13 : 9780080481555
Total Pages : 560 pages
Book Rating : 4.58/5 ( download)

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Download or read book User-Centered Design Stories written by Carol Righi and published by Elsevier. This book was released on 2010-07-27 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: User-Centered Design Stories is the first user-centered design casebook with cases covering the key tasks and issues facing UCD practitioners today. Intended for both students and practitioners, this book follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation. In this book, the reader is asked to analyze dozens of UCD work situations and propose solutions for the problem set. The problems posed in the cases cover a wide variety of key tasks and issues faced by practitioners, including those related to organizational/managerial topics, UCD methods and processes, and technical/ project issues. The benefit of the casebook and its organization is that it offers new practitioners (as well as experienced practitioners working in new settings) valuable practice in decision-making that cannot be obtained by simply reading a book or attending a seminar. The first User-Centered Design Casebook, with cases covering the key tasks and issues facing UCD practitioners today. Each chapter based on real world cases with complex problems, giving readers as close to a real-world experience as possible. Offers "the things you don't learn in school," such as innovative and hybrid solutions that were actually used on the problems discussed.

Author : Andy Pratt
Publisher : Rockport Pub
ISBN 13 : 1592537804
Total Pages : 226 pages
Book Rating : 4.08/5 ( download)

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Download or read book Interactive Design written by Andy Pratt and published by Rockport Pub. This book was released on 2012-09-01 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: User experience design is one of the fastest-growing specialties in graphic design. Smart companies realize that the most successful products are designed to meet the needs and goals of real people—the users. This means putting the user at the center of the design process. This innovative, comprehensive book examines the user-centered design process from the perspective of a designer. With rich imagery, Interactive Design introduces the different UX players, outlines the user-centered design process from user research to user testing, and explains through various examples how user-centered design has been successfully integrated into the design process of a variety of design studios worldwide.

Author : Peter Fader
Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4.96/5 ( download)

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Download or read book Customer Centricity written by Peter Fader and published by . This book was released on 2012 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.

Author : Chauncey Wilson
Publisher : Newnes
ISBN 13 : 012407166X
Total Pages : 84 pages
Book Rating : 4.67/5 ( download)

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Download or read book Brainstorming and Beyond written by Chauncey Wilson and published by Newnes. This book was released on 2013-01-22 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brainstorming and Beyond describes the techniques for generating ideas verbally, in writing, or through sketches. The first chapter focuses on brainstorming, the foundation method for ideation, which is a complex social process building off of social psychology principles, motivational constructs, and corporate culture. Brainstorming is commonly portrayed as an easy way to generate ideas, but in reality, it is a complex social process that is often flawed in ways that are not self-evident. Chapter 2 discusses Brainwriting, which is a variation on brainstorming in which each person writes ideas down on paper and then passes the paper to a new person who reads the first set of ideas and adds new ones. Since there is no group shouting out of ideas, strong facilitation skills are not required, and more often than not, Brainwriting results greatly exceed those of group brainstorming in a shorter time because ideas are generated in a parallel, rather than serial, fashion. Brainwriting is useful when time is limited, groups are hostile, or you are dealing with a culture where shouting out wild or divergent ideas might be difficult. Finally, in Chapter 3, readers learn about Braindrawing, a method of visual brainstorming that helps practitioners generate ideas for icons, other graphics, user interface layouts, or Web page designs. Each of these methods provides readers with ways to generate, present, and evaluate ideas so they can begin building a strong foundation for product success. Learn the proper techniques for generating ideas with limited time, hostile audiences, and limited facilitation support Explores efficient processes for analyzing the value of ideas Examines ways to generate visual as well as textual ideas

Author : Mica Endsley
Publisher : CRC Press
ISBN 13 : 1420063588
Total Pages : 393 pages
Book Rating : 4.85/5 ( download)

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Download or read book Designing for Situation Awareness written by Mica Endsley and published by CRC Press. This book was released on 2016-04-19 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: The barrage of data overload is threatening the ability of people to effectively operate in a wide range of systems including aircraft cockpits and ground control stations, military command and control centers, intelligence operations, emergency management, medical systems, air traffic control centers, automobiles, financial and business manag

Author : Donald A. Norman
Publisher : CRC Press
ISBN 13 : 9781138432932
Total Pages : 526 pages
Book Rating : 4.38/5 ( download)

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Download or read book User Centered System Design written by Donald A. Norman and published by CRC Press. This book was released on 2018-04-30 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive volume is the product of an intensive collaborative effort among researchers across the United States, Europe and Japan. The result -- a change in the way we think of humans and computers.