A Complaint Is A Gift

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609944437
Total Pages : 249 pages
Book Rating : 4.38/5 ( download)

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Download or read book A Complaint Is a Gift written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2008-08-18 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 9781881052814
Total Pages : 236 pages
Book Rating : 4.18/5 ( download)

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Download or read book A Complaint is a Gift written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 1996 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.

Author : Philip Roth
Publisher : Vintage
ISBN 13 : 0679756450
Total Pages : 289 pages
Book Rating : 4.53/5 ( download)

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Download or read book Portnoy's Complaint written by Philip Roth and published by Vintage. This book was released on 1994-09-20 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The groundbreaking novel from the Pulitzer Prize–winning author of American Pastoral that originally propelled its author to literary stardom: told in a continuous monologue from patient to psychoanalyst, this masterpiece draws us into the turbulent mind of one lust-ridden young Jewish bachelor named Alexander Portnoy. "Deliciously funny...absurd and exuberant, wild and uproarious...a brilliantly vivid reading experience." —The New York Times Book Review "Touching as well as hilariously lewd.... Roth is vibrantly talented." —New York Review of Books Portnoy's Complaint n. [after Alexander Portnoy (1933- )] A disorder in which strongly-felt ethical and altruistic impulses are perpetually warring with extreme sexual longings, often of a perverse nature. Spielvogel says: 'Acts of exhibitionism, voyeurism, fetishism, auto-eroticism and oral coitus are plentiful; as a consequence of the patient's "morality," however, neither fantasy nor act issues in genuine sexual gratification, but rather in overriding feelings of shame and the dread of retribution, particularly in the form of castration.' (Spielvogel, O. "The Puzzled Penis," Internationale Zeitschrift für Psychoanalyse, Vol. XXIV, p. 909.) It is believed by Spielvogel that many of the symptoms can be traced to the bonds obtaining in the mother-child relationship.

Author : Will Bowen
Publisher : Harmony
ISBN 13 : 0770436463
Total Pages : 304 pages
Book Rating : 4.69/5 ( download)

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Download or read book A Complaint Free World written by Will Bowen and published by Harmony. This book was released on 2013-02-05 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul

Author : John Homans
Publisher : Bancroft Press
ISBN 13 : 1890862991
Total Pages : 445 pages
Book Rating : 4.92/5 ( download)

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Download or read book Wilber Winkle Has a Complaint! written by John Homans and published by Bancroft Press. This book was released on 1997-06-25 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is Wilber Winkle a consumer advocate extraordinaire or just a nut with too much time on his hands? Whatever the verdict, this hilarious collection of complaint letters to American corporations and their responses are a laugh-aloud page-turner. Readers everywhere will recognize the beefs that Wilber strives to get to the bottom of: Denny's waitresses disturbing the delicate balance of cream and sugar in their coffee, the disappearance of the almond from the 5th Avenue candy bar, and insulting automotive technicians at Jiffy Lube. After studying Wilber's letter-writing campaigns, readers will learn how to complain the Wilber Winkle Way and translate customer service-ese. An unflinchingly funny look into the world of customer service and one consumer who will not stand for life's little inconveniences.

Author : Janet S. Kole
Publisher :
ISBN 13 : 9781616328290
Total Pages : 0 pages
Book Rating : 4.90/5 ( download)

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Download or read book Pleading Your Case written by Janet S. Kole and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pleading Your Case offers an insightful, humorous and practical approach to pleadings. Veteran litigator Janet S. Kole walks you through the steps of drafting a complaint or response and provides helpful tips and strategies to make your pleadings more effective. This book is your first step to crafting a complaint or response that effectively tells your client's story.

Author : Julian Baggini
Publisher : Profile Books
ISBN 13 : 9781846680632
Total Pages : 148 pages
Book Rating : 4.38/5 ( download)

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Download or read book Complaint written by Julian Baggini and published by Profile Books. This book was released on 2010 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complaint can be a powerful political tool. Nelson Mandela and Martin Luther King both used it to drive social change. So why do we moan about increasingly trivial things - like the weather or public transport? Do Brits complain less than Americans? Do men and women complain about different things? What is the best way to complain? From Adam and Eve to the Iraq War, Baggini analyzes precisely what we complain about, how and why. You can't complain about that!

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1576759466
Total Pages : 305 pages
Book Rating : 4.62/5 ( download)

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Download or read book A Complaint Is a Gift written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2008-08-18 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.

Author :
Publisher : ReadHowYouWant.com
ISBN 13 : 1442965576
Total Pages : 466 pages
Book Rating : 4.77/5 ( download)

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Download or read book A Complaint is a Gift (EasyRead Large Bold Edition) written by and published by ReadHowYouWant.com. This book was released on with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Janelle Barlow
Publisher : ReadHowYouWant.com
ISBN 13 : 1442965029
Total Pages : 562 pages
Book Rating : 4.27/5 ( download)

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Download or read book A Complaint Is a Gift written by Janelle Barlow and published by ReadHowYouWant.com. This book was released on 2009-02-20 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: