42 Rules For Superior Field Service

Author : Rosemary Coates
Publisher : Happy About
ISBN 13 : 1607730707
Total Pages : 144 pages
Book Rating : 4.05/5 ( download)

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Download or read book 42 Rules for Superior Field Service written by Rosemary Coates and published by Happy About. This book was released on 2013 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives. Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night. This book provides 42 essential rules to benchmark and develop a global service business. You will learn: How to develop a profitable field service strategy and organization How to survey customers and drive improvement in field service operations The impact of poor field service on the bottom line What to do in an emergency What to consider when developing field repair inventories What systems and tools to consider ...and much more Rosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience

Author : Rosemary Coates
Publisher : Happy About
ISBN 13 : 1607730979
Total Pages : 133 pages
Book Rating : 4.72/5 ( download)

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Download or read book 42 Rules for Sourcing and Manufacturing in China (2nd Edition) written by Rosemary Coates and published by Happy About. This book was released on 2013-07 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doing business in China is tougher than you think. Not only is the culture vastly different, but China's experience in manufacturing is still developing. It will be a few years before the majority of manufacturers are up to world standards. In the meantime, quality, contract laws, schedules and logistics must be closely monitored. As a result, the things Westerners must do to be successful are far different from dealing with American or European manufacturers. The best way to quickly come up to speed on these differences and how to handle them is to learn from the experience of others. Through over 20 extraordinary executive interviews, Rosemary Coates captured the essence of sourcing and manufacturing in China. '42 Rules for Sourcing and Manufacturing in China (2nd Edition)' is a pragmatic approach that every businessperson headed to China must read. For business people who are experienced in doing business in China, or for first-time visitors, this book will provide valuable insights from real executives and experts. These executives offer their personal experiences and recommendations about sourcing and manufacturing in China. Going beyond simple cultural do's and don'ts, you will discover: how business is really done how you can make things happen in China the mistake westerners often make, and how to avoid them what made these executives successful Based on her 25 years of supply chain experience, much of it spent living and working across Asia, Rosemary Coates has become an expert on doing business in China. Her own personal experiences in China are interwoven into this book.

Author : Garnet Wolseley Wolseley (Viscount)
Publisher :
ISBN 13 :
Total Pages : 600 pages
Book Rating : 4.15/5 ( download)

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Download or read book The Soldier's Pocket-book for Field Service written by Garnet Wolseley Wolseley (Viscount) and published by . This book was released on 1886 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : United States
Publisher :
ISBN 13 :
Total Pages : 1124 pages
Book Rating : 4.36/5 ( download)

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Download or read book Message of the President of the United States Transmitting the Budget for the Service of the Fiscal Year Ending ... written by United States and published by . This book was released on 1923 with total page 1124 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : United States
Publisher :
ISBN 13 :
Total Pages : 1144 pages
Book Rating : 4.72/5 ( download)

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Download or read book Message of the President of the United States Transmitting the Budget written by United States and published by . This book was released on 1923 with total page 1144 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : United States
Publisher :
ISBN 13 :
Total Pages : 1148 pages
Book Rating : 4.21/5 ( download)

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Download or read book The Budget of the United States Government written by United States and published by . This book was released on 1923 with total page 1148 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : American Bar Association. House of Delegates
Publisher : American Bar Association
ISBN 13 : 9781590318737
Total Pages : 216 pages
Book Rating : 4.30/5 ( download)

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Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

Author :
Publisher :
ISBN 13 :
Total Pages : 180 pages
Book Rating : 4.39/5 ( download)

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Download or read book The Civil Pay Master's Manual for the North West Provinces written by and published by . This book was released on 1861 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : James Alfred Moss
Publisher :
ISBN 13 :
Total Pages : 804 pages
Book Rating : 4.24/5 ( download)

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Download or read book Combined Army Publications written by James Alfred Moss and published by . This book was released on 1917 with total page 804 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : United States
Publisher :
ISBN 13 :
Total Pages : 1380 pages
Book Rating : 4.90/5 ( download)

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Download or read book Laws Relating to the Navy, Annotated written by United States and published by . This book was released on 1929 with total page 1380 pages. Available in PDF, EPUB and Kindle. Book excerpt: