Your Mother Would Be Proud

Author : Jenny Valentish
Publisher : ReadHowYouWant.com
ISBN 13 : 1459613406
Total Pages : 586 pages
Book Rating : 4.09/5 ( download)

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Download or read book Your Mother Would Be Proud written by Jenny Valentish and published by ReadHowYouWant.com. This book was released on 2011-03-04 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether it's cartwheeling naked across a rugby field in front of an audience of one billion (including your dad); playing eleven-minute soft rock tracks on night-shift radio as cover for some adult magazine fumblings; getting your appendix removed to avoid an English lesson; or stealing KISS's groupies and charging the champagne to Gene Simmons'...

Author : Jeanne Bliss
Publisher : Penguin
ISBN 13 : 0735217815
Total Pages : 274 pages
Book Rating : 4.12/5 ( download)

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Download or read book Would You Do That to Your Mother? written by Jeanne Bliss and published by Penguin. This book was released on 2018-05-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.

Author : Bertha Westbrook Reid
Publisher :
ISBN 13 :
Total Pages : 130 pages
Book Rating : 4.26/5 ( download)

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Download or read book Wallace Reid written by Bertha Westbrook Reid and published by . This book was released on 1923 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Fehu Kazuno
Publisher : Cross Infinite World
ISBN 13 : 1945341637
Total Pages : 322 pages
Book Rating : 4.32/5 ( download)

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Download or read book Apocalypse Bringer Mynoghra, Volume 2 written by Fehu Kazuno and published by Cross Infinite World. This book was released on 2021-11-19 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: The time for obscurity has ended. “The Beginning of the End” has begun! Reincarnated into a world eerily similar to his favorite 4x strategy game, Takuto is ready to take his evil empire of Mynoghra to the next level. To do that, he’ll need to make contact with the outside world. With Atou and the Dark Elves at his side, there’s nothing this normal-teenager-turned-evil-god can’t do! Explore, Expand, Exploit, Exterminate! A tactical fantasy world is waiting for heroes like you! Join Eternal Nations today!

Author : J.A.Cauldwell
Publisher : Pennod Press
ISBN 13 : 1917145039
Total Pages : 393 pages
Book Rating : 4.39/5 ( download)

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Download or read book Treason written by J.A.Cauldwell and published by Pennod Press. This book was released on 2024-07-01 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the past comes magic, from the present, danger, gradually colliding. Bereavement stalks the corridors of power as treason brews in the taverns of Oedran. Sibling jealousy threatens the stability of the FitzAlcis’ empire whose stories tell of magic and mundanity. Strangers weave a tale of power unaware of their destination. There are beginnings and ends so tangled that any one may be both. When the lives of King Adeone and Sergeant Wynfeld become inextricably linked one fateful day, neither expects a chance encounter to become a dance of destinies. As Wynfeld grapples with his new life in Oedran, Adeone must protect those he loves. Soon danger closes in. Can Wynfeld hunt down the men threatening the King in time?

Author : Don Farrands
Publisher : Simon and Schuster
ISBN 13 : 1925520544
Total Pages : 469 pages
Book Rating : 4.45/5 ( download)

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Download or read book The Glass Soldier written by Don Farrands and published by Simon and Schuster. This book was released on 2017-07-05 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the true story of a young Australian soldier whose life of opportunity was challenged by trauma and salvaged by strength. Nelson Ferguson, from Ballarat, was a stretcher-bearer on the Western Front in France in World War I. He survived the dangers of stretcher-bearing in some of Australia's most horrific battles: the Somme, Bullecourt, Ypres and Villers-Bretonneux. In April 1918, at Villers-Bretonneux, he was severely gassed. His eyes were traumatised, his lungs damaged. Upon his return home, he met and married Madeline, the love of his life, started a family, and resumed his career teaching art. But eventually the effects of the mustard gas claimed his eyesight, ending his career. Courageously enduring this consequence of war, he continued contributing to society by assisting his son and son-in-law in their stained-glass window business. Advances in medicine finally restored his sight in 1968, allowing him to yet again appreciate the beauty around him, before his death in 1976. The story of this Anzac will stir your soul. It is a story of war and bravery, pain and strength, hope and miracles. “remarkable…. deeply personal” - Barry Jones AC “extremely moving, vivid, and highly informative” - Nigel Westlake (Australian composer)

Author : . . . Thomas
Publisher :
ISBN 13 : 9780578910284
Total Pages : pages
Book Rating : 4.84/5 ( download)

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Download or read book I'm So Proud to Be Your Mom written by . . . Thomas and published by . This book was released on 2021-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Caline Derota Bourne-Carter
Publisher : Author House
ISBN 13 : 1463438680
Total Pages : 257 pages
Book Rating : 4.85/5 ( download)

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Download or read book Dust and Clay written by Caline Derota Bourne-Carter and published by Author House. This book was released on 2011-08-25 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dust and Clay is a fiction expressed through multiple points of views and is set in rural Jamaica, where the legacy of the resisting strength of its people remains deeply rooted in the land. The Island provides a backdrop to the nuanced dialogues, its unforgettable characters and their journey along the winding and dusty roads which inevitably bring them home. Lead character Corrine MacGrady ventures away from her small and impoverished district of Longwood, to seek the promise in her studies to become a midwife. Through her empowering journey to foreign lands and back, we experience the cadence in the language of the island and the impassioned personalities of its people. This evocative story saturated with trials, pain and joy, demonstrates the destitution, fortitude and harmony that resonates within the lives and dreams of the people.

Author : Vandana Engineer
Publisher : Ukiyoto Publishing
ISBN 13 : 9354901948
Total Pages : 180 pages
Book Rating : 4.42/5 ( download)

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Download or read book Mystic relationships written by Vandana Engineer and published by Ukiyoto Publishing. This book was released on 2021-08-26 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: A dream to accomplish, a family to feed and between all this, a flirtatious blend of thrilling events encountered by one and only Dilpreet Singh AKA Preet, a smart, well-composed hunk - preferably a casanova who travels to Thailand with high hopes. His story revolves around his predominant talent of cooking and his seemingly questionable fetish of women. Throughout the story, he finds that his overpowering feeling of worshipping women influences his way of thinking and also of his bond with them. Thanks to a middle-aged Pakistani woman he found online who changes his entire perspective and ends up marrying her daughter. Mystical relationships can be described something within the purview of love, but way beyond what human emotions can reciprocate: friendship, sexual attraction, intellectual compatibility, and, of course, love. Love is the glue that keeps a relationship strong and solid. However, what does love mean can be summarized as an intense feeling of euphoria and deep affection that makes us cling to someone and how women could be far more abstract and profound than just winsome bodies, and how young men ought to nurture the relationships with women in their lives whom they are controversially attracted to. This book allows readers to contemplate their emotional bonding with their loved ones with an open mind, and a hearty soul.

Author : Carlene Thompson
Publisher : St. Martin's Paperbacks
ISBN 13 : 1429975261
Total Pages : 384 pages
Book Rating : 4.61/5 ( download)

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Download or read book If You Ever Tell written by Carlene Thompson and published by St. Martin's Paperbacks. This book was released on 2008-04-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: It took everything in Teresa Farr's power to return to her hometown of Point Pleasant, West Virginia. Eight years earlier, she had walked in on the savage murders of her father and stepmother—both of whom she hated. She barely managed to save herself and her eight-year-old stepsister, Celeste. But even after notorious serial killer Roscoe Lee Byrnes confessed, people still wondered if Teri was the guilty one. And with Celeste unable to remember that night, or to speak at all, those suspicions never went away... Now Celeste is beginning to remember. Now Byrnes has recanted his confession. And someone is using a series of bizarre, taunting events to exact terrifying "justice." As Teri desperately races to uncover the truth, she's finding that everyone she loves has secrets they would kill to keep buried. And in the bright mountain sunlight, an evil concealed all too well is reaching out to silence her and Celeste forever...