Women Identity And Indias Call Centre Industry

Author : J.K. Tina Basi
Publisher : Routledge
ISBN 13 : 1134016352
Total Pages : 227 pages
Book Rating : 4.58/5 ( download)

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Download or read book Women, Identity and India's Call Centre Industry written by J.K. Tina Basi and published by Routledge. This book was released on 2009-06-02 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction : 'a myriad of well-wishing "little sisters"' -- Globalizing India : the rise of the call centre and BPO industries -- Pinking and rethinking professional identities : the construction of women's work identities -- BTMs in BPOs : using sartorial strategies to establish patterns of identification and recognition -- Techs and the city : challenging patriarchal norms through spatial practice -- Conclusion : agency and identity.

Author : Reena Patel
Publisher : Stanford University Press
ISBN 13 : 0804775508
Total Pages : 208 pages
Book Rating : 4.02/5 ( download)

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Download or read book Working the Night Shift written by Reena Patel and published by Stanford University Press. This book was released on 2010-03-25 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and facebook group.

Author : Andrew J.R. Stevens
Publisher : Routledge
ISBN 13 : 1135118671
Total Pages : 249 pages
Book Rating : 4.79/5 ( download)

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Download or read book Call Centers and the Global Division of Labor written by Andrew J.R. Stevens and published by Routledge. This book was released on 2014-03-26 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.

Author : Kiran Mirchandani
Publisher : University of Toronto Press
ISBN 13 : 1487511868
Total Pages : 288 pages
Book Rating : 4.69/5 ( download)

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Download or read book Borders in Service written by Kiran Mirchandani and published by University of Toronto Press. This book was released on 2016-10-27 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.

Author : James Goodman
Publisher : Routledge
ISBN 13 : 1134905548
Total Pages : 158 pages
Book Rating : 4.46/5 ( download)

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Download or read book Crisis, Movement, Management: Globalising Dynamics written by James Goodman and published by Routledge. This book was released on 2016-05-23 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalised neo-liberalism has produced multiple crises – social, ecological, political. In the past, crises of global order have generated large-scale social transformations, and the current crises likewise hold a transformative promise. Social movements become a crucial barometer, in signalling both the demise and rise of political formations and programs. Elite strategies, framed as crisis management, create their own disordering side-effects. Experiments in movement strategy gain greater significance, as do contending elite efforts at repressing, managing or displacing the fall-out. In this book we investigate both movements and management in the face of crisis, taking crisis and unanticipated consequences as a normal state-of-play. The book enquires into the winners and losers from crisis, and investigates the movement-management nexus as it unfolds in particular localities as well as in broader contexts. The book deals with some of the most pressing conflicts of our time, and produces a range of theoretical insights: the ubiquity of crisis is seen as not only a hallmark of social life, but a way into a different kind of social analysis. This book was published as a special issue of Globalizations.

Author : Helen Peterson
Publisher : Springer
ISBN 13 : 3319433075
Total Pages : 140 pages
Book Rating : 4.73/5 ( download)

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Download or read book Gender in Transnational Knowledge Work written by Helen Peterson and published by Springer. This book was released on 2016-09-23 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is he first edited book on gender issues in transnational business cooperation concerning knowledge work. This area has so far been researched mainly by organizational theorists, with their background in business studies, finance, communication or sociology, and gender has seldom been taken into account in these studies. This book shows how fruitful a gendered take on issues within this area is, both for a deepened understanding of these organizational issues and for a widened understanding of gender issues. The chapters in the book cover a range of themes from a gender perspective; culture, communication, identity work, structures, organizational change, globalization, mobility, resistance, leadership and management, international business, work life balance, education and labour market, policies and value systems. The chapters also demonstrate the multidisciplinarity within gender research itself and how different perspectives on gender can be combined and developed. They on the social constructionist approach of “doing gender”, feminist organization theory, gendered discourse analysis, techno-feminism, and critical studies on men and masculinities. The book provides insights relevant for some of the relevant debates in business, economics, geography, sociology, and gender and women’s studies. While primarily a research volume, the book is also useful for people who develop and manage transnational business relations.

Author : Mayank Kumar Golpelwar
Publisher : Springer
ISBN 13 : 3658118679
Total Pages : 224 pages
Book Rating : 4.79/5 ( download)

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Download or read book Global Call Center Employees in India written by Mayank Kumar Golpelwar and published by Springer. This book was released on 2015-10-23 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Author : Shoba Arun
Publisher : Routledge
ISBN 13 : 131540916X
Total Pages : 186 pages
Book Rating : 4.60/5 ( download)

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Download or read book Development and Gender Capital in India written by Shoba Arun and published by Routledge. This book was released on 2017-09-06 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Indian state of Kerala has invoked much attention within development and gender debates, specifically in relation to its female capital- an outcome of interrelated historical, cultural and social practices. On the one hand, Kerala has been romanticised, with its citizenry, particularly women, being free of social divisions and uplifted through educational well-being. On the other hand, its realism is stark, particularly in the light of recent social changes. Using a Bourdieusian frame of analysis, Development and Gender Capital in India explores the forces of globalisation and how they are embedded within power structures. Through narratives of women’s lived experiences in the private and public domains, it highlights the ‘anomie of gender’ through complexities and contradictions vis-à-vis processes of modernity, development and globalisation. By demonstrating the limits placed upon gender capital by structures of patriarchy and domination, it argues that discussions about the empowered Malayalee women should move from a mere ‘politics of rhetoric and representation’ to a more embedded ‘politics of transformation’, meaningfully taking into account women’s changing roles and identities. This book will be of interest to scholars and students of Development Studies, Gender Studies, Anthropology and Sociology.

Author : Jin, Dal Yong
Publisher : IGI Global
ISBN 13 : 1609600398
Total Pages : 476 pages
Book Rating : 4.96/5 ( download)

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Download or read book Global Media Convergence and Cultural Transformation: Emerging Social Patterns and Characteristics written by Jin, Dal Yong and published by IGI Global. This book was released on 2010-11-30 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book aims to engage the complex relationship between technology, culture, and socio-economic elements by exploring it in a transnational, yet contextually grounded, framework, exploring diverse perspectives and approaches, from political economy to cultural studies, and from policy studies to ethnography"--Provided by publisher.

Author : Saraswati Raju
Publisher : Cambridge University Press
ISBN 13 : 1107133289
Total Pages : 353 pages
Book Rating : 4.80/5 ( download)

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Download or read book Women Workers in Urban India written by Saraswati Raju and published by Cambridge University Press. This book was released on 2016-04-21 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: ""Discusses the role of women workers who are joining the workforce in the cityscape and bringing to surface the contradictions that this assumption offers"--Provided by publisher"--