Water Quality Complaint Investigators Field Guide

Author : William C. Lauer
Publisher : American Water Works Association
ISBN 13 : 9781613000144
Total Pages : 116 pages
Book Rating : 4.46/5 ( download)

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Download or read book Water Quality Complaint Investigator's Field Guide written by William C. Lauer and published by American Water Works Association. This book was released on 2011-01-12 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.

Author : Bill Lauer
Publisher :
ISBN 13 :
Total Pages : 116 pages
Book Rating : 4.19/5 ( download)

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Download or read book Water Quality Complaint Investigator's Field Guide written by Bill Lauer and published by . This book was released on 2005 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.

Author : William C. Lauer
Publisher :
ISBN 13 : 9781583219928
Total Pages : 0 pages
Book Rating : 4.27/5 ( download)

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Download or read book Water Quality Complaint Investigator's Guide written by William C. Lauer and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers. This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn: - How to avoid complaints - How to deal with existing problems - Most common complaints and their most common fixes - Concrete information on how to deal with customers - How to get to the root of the problem before having to go out to the site, which saves time and money The information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives.

Author :
Publisher : American Water Works Association
ISBN 13 : 1613001118
Total Pages : 227 pages
Book Rating : 4.10/5 ( download)

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Download or read book Water Quality written by and published by American Water Works Association. This book was released on 2011-01-12 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309133955
Total Pages : 404 pages
Book Rating : 4.51/5 ( download)

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Download or read book Drinking Water Distribution Systems written by National Research Council and published by National Academies Press. This book was released on 2006-12-22 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Protecting and maintaining water distributions systems is crucial to ensuring high quality drinking water. Distribution systems-consisting of pipes, pumps, valves, storage tanks, reservoirs, meters, fittings, and other hydraulic appurtenances-carry drinking water from a centralized treatment plant or well supplies to consumers' taps. Spanning almost 1 million miles in the United States, distribution systems represent the vast majority of physical infrastructure for water supplies, and thus constitute the primary management challenge from both an operational and public health standpoint. Recent data on waterborne disease outbreaks suggest that distribution systems remain a source of contamination that has yet to be fully addressed. This report evaluates approaches for risk characterization and recent data, and it identifies a variety of strategies that could be considered to reduce the risks posed by water-quality deteriorating events in distribution systems. Particular attention is given to backflow events via cross connections, the potential for contamination of the distribution system during construction and repair activities, maintenance of storage facilities, and the role of premise plumbing in public health risk. The report also identifies advances in detection, monitoring and modeling, analytical methods, and research and development opportunities that will enable the water supply industry to further reduce risks associated with drinking water distribution systems.

Author : Tsair-Fuh Lin
Publisher : IWA Publishing
ISBN 13 : 1780406657
Total Pages : 322 pages
Book Rating : 4.57/5 ( download)

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Download or read book Taste and Odour in Source and Drinking Water written by Tsair-Fuh Lin and published by IWA Publishing. This book was released on 2018-03-15 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an updated evaluation of the characterization and management of taste and odour (T&O) in source and drinking waters. Authored by international experts from the IWA Specialist Group on Off-flavours in the Aquatic Environment, the book represents an important resource that synthesizes current knowledge on the origins, mitigation, and management of aquatic T&O problems. The material provides new knowledge for an increasing widespread degradation of source waters and global demand for high quality potable water. Key topics include early warning, detection and source-tracking, chemical, sensory and molecular diagnosis, treatment options for common odorants and minerals, source management, modelling and risk assessment, and future research directions. Taste and Odour in Source and Drinking Water is directed towards a wide readership of scientists, engineers, technical operators and managers, and presents both practical and theoretical material, including an updated version of the benchmark Drinking Water Taste and Odour Wheel and a new biological wheel to provide a practical and informative tool for the initial diagnosis of the chemical and biological sources of aquatic T&O.

Author : Sarah C. Clark
Publisher : American Water Works Association
ISBN 13 : 158321853X
Total Pages : 131 pages
Book Rating : 4.32/5 ( download)

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Download or read book Field Guides for Water Treatment Operators written by Sarah C. Clark and published by American Water Works Association. This book was released on 2011 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guidance for implementing effective operation and management of drinking water treatment plants, as defined by AWWA G100, including regulatory compliance requirements, operational practices, capitol asset management and maintenance, and water quality management. Includes practical examples, checklists, and questions

Author : Mark K. Mitchell
Publisher :
ISBN 13 :
Total Pages : 160 pages
Book Rating : 4.27/5 ( download)

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Download or read book Field Manual for Water Quality Monitoring written by Mark K. Mitchell and published by . This book was released on 1986 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Sidney Dekker
Publisher : Routledge
ISBN 13 : 1351786032
Total Pages : 137 pages
Book Rating : 4.34/5 ( download)

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Download or read book The Field Guide to Human Error Investigations written by Sidney Dekker and published by Routledge. This book was released on 2017-11-01 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2002: This field guide assesses two views of human error - the old view, in which human error becomes the cause of an incident or accident, or the new view, in which human error is merely a symptom of deeper trouble within the system. The two parts of this guide concentrate on each view, leading towards an appreciation of the new view, in which human error is the starting point of an investigation, rather than its conclusion. The second part of this guide focuses on the circumstances which unfold around people, which causes their assessments and actions to change accordingly. It shows how to "reverse engineer" human error, which, like any other componant, needs to be put back together in a mishap investigation.

Author :
Publisher :
ISBN 13 : 9781886998186
Total Pages : pages
Book Rating : 4.83/5 ( download)

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Download or read book Water Quality Field Guide written by and published by . This book was released on 2010-11-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: