Warranty Management And Product Manufacture

Author : D. N. Prabhakar Murthy
Publisher : Springer Science & Business Media
ISBN 13 : 1846282586
Total Pages : 311 pages
Book Rating : 4.84/5 ( download)

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Download or read book Warranty Management and Product Manufacture written by D. N. Prabhakar Murthy and published by Springer Science & Business Media. This book was released on 2006-01-27 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.

Author : Wallace R. Blischke
Publisher : Springer Science & Business Media
ISBN 13 : 0857296477
Total Pages : 594 pages
Book Rating : 4.74/5 ( download)

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Download or read book Warranty Data Collection and Analysis written by Wallace R. Blischke and published by Springer Science & Business Media. This book was released on 2011-07-28 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.

Author : Marlin U. Thomas
Publisher : CRC Press
ISBN 13 : 1420006576
Total Pages : 212 pages
Book Rating : 4.75/5 ( download)

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Download or read book Reliability and Warranties written by Marlin U. Thomas and published by CRC Press. This book was released on 2006-03-28 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our modern view of quality is a multifaceted conglomeration of probability, planning, and perception. Although warranties are important first as an estimate and then as a measurement of reliability, most books on reliability and quality relegate the topic of warranties to a single chapter. Today's engineering student needs an integrated view that c

Author : Vicente González-Prida Díaz
Publisher : Springer Science & Business Media
ISBN 13 : 3319037102
Total Pages : 328 pages
Book Rating : 4.03/5 ( download)

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Download or read book After–sales Service of Engineering Industrial Assets written by Vicente González-Prida Díaz and published by Springer Science & Business Media. This book was released on 2014-01-10 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.

Author : Matti Kurvinen
Publisher : John Wiley & Sons
ISBN 13 : 1119239702
Total Pages : 400 pages
Book Rating : 4.03/5 ( download)

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Download or read book Warranty Fraud Management written by Matti Kurvinen and published by John Wiley & Sons. This book was released on 2016-05-26 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.

Author : Wallace Blischke
Publisher : CRC Press
ISBN 13 : 9780824789114
Total Pages : 752 pages
Book Rating : 4.13/5 ( download)

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Download or read book Warranty Cost Analysis written by Wallace Blischke and published by CRC Press. This book was released on 1993-09-17 with total page 752 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers cost and optimization problems from the manufacturer's and the buyer's points of view. The work discusses a variety of warranty policies and the mathematical models for the analysis of related engineering and management issues. All standard consumer product warranties are covered.

Author : Wallace Blischke
Publisher : CRC Press
ISBN 13 : 9780824789558
Total Pages : 958 pages
Book Rating : 4.55/5 ( download)

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Download or read book Product Warranty Handbook written by Wallace Blischke and published by CRC Press. This book was released on 1995-11-03 with total page 958 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering product warranties, this work offers comprehensive examinations of fundamental concepts and furnishes detailed, immediately applicable results. It sets out to bridge the gap between theory and practice, and integrates the research of various disciplines that study warranty, illustrating all basic consumer warranty options.

Author : Ammar Y. Alqahtani
Publisher : CRC Press
ISBN 13 : 1351599208
Total Pages : 302 pages
Book Rating : 4.07/5 ( download)

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Download or read book Warranty and Preventive Maintenance for Remanufactured Products written by Ammar Y. Alqahtani and published by CRC Press. This book was released on 2018-12-12 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: The exponential increase in the development of technology coupled with the customers’ immense desire to possess the newest technological products makes for truncated product lifespans, which instigates a substantial upsurge in their rate of disposal. Attempts have been made to establish specialized product recovery facilities with the intention of diminishing the volume of accumulated waste delivered to landfills using product recovery procedure such as remanufacturing. The economic benefits produced by remanufacturing also portray the role of product recovery in a more attractive light. The quality of a remanufactured product is uncertain for some consumers. Therefore, these consumers possess insecurities in deciding whether or not the remanufactured products will render the same expected performance. This ambiguity regarding a remanufactured product could possibly result in the consumer deciding against its purchase. With such consumer apprehension, remanufacturers often seek market mechanisms that provide reassurance as to the stable durability that these products still maintain. One strategy that the remanufacturers often use is the utilization of the premise of offering product warranties with preventive maintenance on their products. This book is concerned with the practice and theory of warranty management and preventive maintenance, particularly in relation to remanufactured products’ warranties. Models developed in this book can be used for making the right decisions in offering renewable, nonrenewable, one and two dimensional warranty policies, and for managerial decision in considering maintenance contracts or outsourcing maintenance for remanufactured components and products. Features Discusses a variety of warranty policies and preventive maintenance of remanufactured products (first book to do so) Presents mathematical models and applications for warranty policies using examples and simulation results Considers cost and optimization problems from the remanufacturer's and buyer's points of views Provides a foundation for academicians interested in building models in the area of warranty and preventive maintenance analysis of remanufactured products Offers the essential methodology needed by practitioners involved with warranty and preventive maintenance analysis, along with extensive references for further research

Author : Vicente Gonzalez-Prida Diaz
Publisher : Springer
ISBN 13 : 9783319037110
Total Pages : 318 pages
Book Rating : 4.10/5 ( download)

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Download or read book After–sales Service of Engineering Industrial Assets written by Vicente Gonzalez-Prida Diaz and published by Springer. This book was released on 2014-01-14 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.

Author : Ronald Blank
Publisher : CRC Press
ISBN 13 : 1482209128
Total Pages : 186 pages
Book Rating : 4.29/5 ( download)

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Download or read book Warranty Claims Reduction written by Ronald Blank and published by CRC Press. This book was released on 2014-06-25 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your organization. Outlining a multifunctional approach for reducing claims, the book begins by summarizing the traditional and most common strategies for warranty cost reduction. Next, it explains how you can reduce warranty costs even further by taking a more complete approach. The comprehensive approach described arms you with less conventional, yet powerful, approaches for reducing warranty costs such as improving warranty processing productivity, clarifying installation and usage instructions, and streamlining supply chain management. The book emphasizes the improvement of efficiencies and productivity in addition to cost reductions. It outlines methods that can help you reduce warranty costs, improve processing activity, reduce wasted time, and improve training of OEM and warranty service personnel. It also describes methods for providing feedback to those in the engineering, manufacturing, and quality control departments. The text details methods that are fully compatible with ISO 9001 systems and its sector-specific variations, like AS 9100 and TS 16949. Covering concepts that are applicable across all industries and retail markets, it is an ideal reference for anyone involved in the management of warranty claims processing. The multifaceted approach described in the book will help you broaden your view on how warranty costs can be controlled—allowing you to achieve more cost reductions than are possible through conventional thinking.