Ultimate Service

Author : Holly Stiel
Publisher : Prentice Hall
ISBN 13 : 9780131753570
Total Pages : 0 pages
Book Rating : 4.76/5 ( download)

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Download or read book Ultimate Service written by Holly Stiel and published by Prentice Hall. This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.

Author : Keagen J. Grace
Publisher : Simon and Schuster
ISBN 13 : 1510703179
Total Pages : 304 pages
Book Rating : 4.79/5 ( download)

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Download or read book The Ultimate Service Dog Training Manual written by Keagen J. Grace and published by Simon and Schuster. This book was released on 2020-03-17 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: A One-Stop Shop for Anyone Interested in Learning How to Obtain, Train, Raise, and Live With a Service Dog. The Ultimate Service Dog Training Manual is the essential resource for laypeople, handlers, and trainers alike who deal with service dogs. Covering everything you need to know about obtaining, training, and living with service dogs, this comprehensive guide provides practical dos and don'ts, tips and tricks, and advice on raising the perfect service dog for various situations. Complete with illustrative photos, tips, sidebars, and detailed information, Including the history of service dogs, the legalities of where they are allowed in public and who is permitted to have them, what rights are in place to protect them, and more, this service dog bible covers service dog topics like: What handlers want you to know The path to becoming a service dog Service dog jobs, from allergen alert dogs to psychiatric and seizure dogs Costs of owner-training “Fake” or under-trained service dogs What service dogs should and should not do in public What makes a dog unsuitable Overview of standards, requirements, certifications, and gear Task training, from opening doors to assisted pick-up, and more Service dog socialization Service dogs at work and school Service dog retirement The difference between service dogs, therapy animals, and emotional support animals And more!

Author : Dennis Snow
Publisher : John Wiley & Sons
ISBN 13 : 0470503807
Total Pages : 261 pages
Book Rating : 4.05/5 ( download)

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Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Author : Marsha Collier
Publisher : John Wiley & Sons
ISBN 13 : 1118007654
Total Pages : 204 pages
Book Rating : 4.55/5 ( download)

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Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Author : William H. Davidow
Publisher : HarperCollins Publishers
ISBN 13 : 9780060161804
Total Pages : 256 pages
Book Rating : 4.09/5 ( download)

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Download or read book Total Customer Service written by William H. Davidow and published by HarperCollins Publishers. This book was released on 1989 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A renowned marketing genius and one of today's foremost business journalists team up to unveil the new business trends of the 1990s and their prescriptions for business success.

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 83 pages
Book Rating : 4./5 ( download)

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Download or read book TAKE G.R.E.A.T. C.A.R.E! The Ultimate Guide to Great Customer Service! written by Gerard Assey and published by Gerard Assey. This book was released on 2023-04-13 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: No business today can afford to ignore two very important people -2C’s: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! “TAKE G.R.E.A.T C.A.R.E!- The Ultimate Guide to Great Customer Service” will help you do just that! It will help create a memorable experience for every customer, by exceeding expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees! KEY Contents in the Book 1. The Importance and Benefits of Providing Great Customer Service 2. How Customers are lost! 3. How valuable are Customers and what do they really want 4. YOU are the KEY! Attributes of a Customer Service Professional 5. Conducting and Presenting Yourself as a Customer Service Professional! 6. Steps to a Professional Customer Service Call 7. Professional Telephone Skills 8. Handling Complaints and Irate Customers 9. Steps to Improving your Service-Setting Standards 10. Learning to Manage Stress for continued Success 11. A Final Word! 12. About the Author

Author : Dr. Jeffrey C. Fox
Publisher : Xlibris Corporation
ISBN 13 : 1984525603
Total Pages : 367 pages
Book Rating : 4.04/5 ( download)

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Download or read book The Ultimate Guide to Excellent Public Service Leadership and Management written by Dr. Jeffrey C. Fox and published by Xlibris Corporation. This book was released on 2018-05-01 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for anyone who is interested in becoming a leader/manager or who already is in such position. For those seeking such responsibilities or promotion, those just starting out in a leadership position, or those who want to learn new tips and to brush up, my hope is that you will find value in this book. Public service includesbut is not limited toemergency management, emergency medical services, military personnel, fire, first responders, corrections officers, law enforcement, dispatchers / 911 operators, probation and parole officers, transportation, social services, and the list goes on. These servants can be found at the local, state, and federal levels. The principles and concepts in this book are just as useful to those in the private sector who have similar duties as well as volunteer groups. We will go into detail about how to be the best leader you can be. As a caveat, the term leader will mainly be used throughout the book. As you will see, there are differences between leaders and managers, but one key point of this book is that one must strive to be both a leader and a manager.

Author : Lendal H. Kotschevar
Publisher : Wiley Global Education
ISBN 13 : 0470073667
Total Pages : 269 pages
Book Rating : 4.67/5 ( download)

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Download or read book Presenting Service written by Lendal H. Kotschevar and published by Wiley Global Education. This book was released on 2006-04-27 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

Author : Eisha Armstrong
Publisher : Vecteris
ISBN 13 : 9781736929612
Total Pages : 172 pages
Book Rating : 4.15/5 ( download)

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Download or read book Productize written by Eisha Armstrong and published by Vecteris. This book was released on 2021-05-02 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many professional services businesses want to create more scalable services and solutions but they often lack the tools and capabilities to successfully transition from a customized services model to a scalable solutions and products model. Productize outlines the unique pitfalls that professional services organizations face when they embark on a strategy of creating more scalable, often tech-enabled, products and services and it provides you with the tactics and tools to overcome these pitfalls. It is designed to be a practical playbook for any leader of a professional services business who wants to successfully accelerate growth.Productize draws on the 25+ years of experience that Eisha Armstrong has in successfully creating, launching and growing productized services. Eisha knows what works and what doesn't and she is passionate about making sure organizations learn from each other and avoid reinventing the wheel.Productize includes real-life case studies and stories featuring professional services leaders who have successfully led their organizations to create more scalable services and products. It also includes more than two dozen tools and templates to help your team implement the tactics so you don't have to start from scratch.In this book, you'll learn:1) How to turn shift your culture to embrace a product mindset2) The capabilities you to be successful and whether or not you should acquire them or grow them internally3) How much money to invest in exploring and building more scalable solutions and products4) How to ensure there is a viable market for your product idea5) How to sequence investments in new product development6) How to successfully source and work with developers and data scientists7) How to inexpensively test your ideas before investing in development8) How to win the hearts and minds of your sales team to ensure your new products are commercially successfulBonus: Key point summaries at the end of each chapter to help you lock in what you learnBonus: More than two dozen tools and templates to help your team implement the tactics so you don't have to start from scratch.

Author : Keith I Myers
Publisher : Keith I Myers
ISBN 13 :
Total Pages : 204 pages
Book Rating : 4./5 ( download)

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Download or read book The Ultimate Chrome OS Guide For The Dell Inspiron 14 2-in-1 Model 7486 written by Keith I Myers and published by Keith I Myers. This book was released on 2023-01-07 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are several books available for Chrome OS users however many of them focus on the limitations of Chrome OS, not teach readers how to unlock the full potential of their Chrome OS powered device. The Ultimate Chrome OS Guide for the Dell Inspiron 14 2-in-1 Model 7486 will provide a comprehensive overview of the Dell Inspiron 14 2-in-1 Model 7486 and how to get the most out of your purchase. This book was designed to appeal to readers from all walks of life, it does not matter if this is your first Chrome OS powered device or you are like me and have a quickly growing collection.