Author : Dale H. Besterfield
Publisher : Pearson Education India
ISBN 13 : 935394418X
Total Pages : 649 pages
Book Rating : 4.86/5 ( download)
Book Synopsis Total Quality Management (TQM) 5e by Pearson by : Dale H. Besterfield
Download or read book Total Quality Management (TQM) 5e by Pearson written by Dale H. Besterfield and published by Pearson Education India. This book was released on with total page 649 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.