Total Quality Management In The Social Services

Author : Lawrence L. Martin
Publisher : SAGE
ISBN 13 : 9780803949508
Total Pages : 124 pages
Book Rating : 4.02/5 ( download)

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Download or read book Total Quality Management in Human Service Organizations written by Lawrence L. Martin and published by SAGE. This book was released on 1993-09-10 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Author :
Publisher :
ISBN 13 :
Total Pages : 364 pages
Book Rating : 4.97/5 ( download)

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Download or read book Total Quality Management in the Social Services written by and published by . This book was released on 1995 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Morgan, Colin
Publisher : McGraw-Hill Education (UK)
ISBN 13 : 0335191029
Total Pages : 226 pages
Book Rating : 4.24/5 ( download)

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Download or read book Total Quality Management In The Public Sector written by Morgan, Colin and published by McGraw-Hill Education (UK). This book was released on 1994-02-01 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Author :
Publisher :
ISBN 13 :
Total Pages : 360 pages
Book Rating : 4.01/5 ( download)

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Download or read book Total Quality Management in the Social Services written by and published by . This book was released on 1995 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Lawrence L. Martin
Publisher :
ISBN 13 : 9781483326597
Total Pages : 109 pages
Book Rating : 4.94/5 ( download)

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Download or read book Total Quality Management in Human Service Organizations written by Lawrence L. Martin and published by . This book was released on 1993 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is shaping the management of the 1990s. This book presents TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Author : Colin Morgan
Publisher : McGraw-Hill Education (UK)
ISBN 13 : 0335232388
Total Pages : 226 pages
Book Rating : 4.83/5 ( download)

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Download or read book Total Quality Management in the Public Sector written by Colin Morgan and published by McGraw-Hill Education (UK). This book was released on 1994-02-16 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Author : Rino J. Patti
Publisher : SAGE
ISBN 13 : 9780761914709
Total Pages : 594 pages
Book Rating : 4.06/5 ( download)

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Download or read book The Handbook of Social Welfare Management written by Rino J. Patti and published by SAGE. This book was released on 2000-05-11 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: A compendium of every aspect of social welfare management and the ultimate reference book, this volume: introduces the field of social welfare management; examines the organizational background of social welfare; discusses the various tasks and roles of the social welfare manager; and considers specific fields of care such as mental health, families and children, and older people.

Author : Adalbert Evers
Publisher : Routledge
ISBN 13 : 0429787405
Total Pages : 312 pages
Book Rating : 4.09/5 ( download)

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Download or read book Developing Quality in Personal Social Services written by Adalbert Evers and published by Routledge. This book was released on 2019-05-23 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1997, this volume is about the challenge of introducing business-originated concepts of quality assurance, personal social services are currently confronted with all over Europe. Undoubtedly, the new orientation towards a more business-like approach in social welfare settings will raise professionalism, "client-orientation" and controlling (instead of mere inspection). There is evidence, however, that the specificities of personal social services are not always taken into account if it comes to introducing market values and mechanisms. Due to this development it becomes essential to promote more adequate criteria for quality standards in the very field of personal social services. The challenge is to maintain a certain standard of service provision while at the same time reconsidering the preconditions for defining quality. This will imply the search for a consensus between allegedly diverging approaches, i.e. between their different basic concepts, aims and standards. Given the social and economic context within which these developments are taking place, the focus of the contributions is on their critical assessment in different European countries. An overview is given about national developments in the areas of care for older persons and other social services. The contributors from Austria, Belgium, Denmark, Finland, Germany, Italy, the Netherlands, Norway, Sweden, and the UK look at how and by whom quality is defined and what challenges the actors of the traditionally mixed economy of personal social services are meeting. Empirical evidence about user involvement and satisfaction is given but also theoretical reasoning about the impact of business approaches on a "pubic good". Thus, the book tries to fill an important gap in practice, research and policy-making concerning personal social services and quality issues.

Author : R. Ashley Rawlins
Publisher : AuthorHouse
ISBN 13 : 1467878898
Total Pages : 354 pages
Book Rating : 4.90/5 ( download)

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Download or read book Total Quality Management (Tqm) written by R. Ashley Rawlins and published by AuthorHouse. This book was released on 2008-08-05 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties in adapting TQM in areas such as social service and education and training, this book demonstrates how TQM programmes can be beneficial to such organizations if properly planned and implemented. This book should appeal to those following formal studies in Management from certificate level up to Master of Business Administration degree. The practical treatment given to the planning and implementation of Total Quality Management (TQM) make it a "must-read" for managers who are preparing to introduce TQM or any quality systems into their organisations. This bookshould alsomake interesting reading for managers and potential managers who do not want to undertake formal management studies but want to acquire some management tools. It will enhance the reader's range of managerial skills and help improve organisation effectiveness and efficiency.

Author : Rino J. Patti
Publisher : SAGE
ISBN 13 : 1412952913
Total Pages : 537 pages
Book Rating : 4.10/5 ( download)

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Download or read book The Handbook of Human Services Management written by Rino J. Patti and published by SAGE. This book was released on 2008-10 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual.