The Service Systems Toolbox

Author : John Bicheno
Publisher :
ISBN 13 : 9780956830708
Total Pages : 352 pages
Book Rating : 4.06/5 ( download)

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Download or read book The Service Systems Toolbox written by John Bicheno and published by . This book was released on 2011-10-01 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: This update of "The Lean Toolbox for Service Systems" incorporates Lean Thinking, Systems Thinking, and Design Thinking and contains sections on philosophy and description of the most practical tools. A strong feature is the contingency approach--different approaches for different service and administration situations.

Author : John Bicheno
Publisher : Picsie Books
ISBN 13 : 9780954124441
Total Pages : 0 pages
Book Rating : 4.48/5 ( download)

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Download or read book The Lean Toolbox for Service Systems written by John Bicheno and published by Picsie Books. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.

Author : Joseph Eli Kasser
Publisher : CRC Press
ISBN 13 : 0429882661
Total Pages : 491 pages
Book Rating : 4.61/5 ( download)

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Download or read book Systems Thinker's Toolbox written by Joseph Eli Kasser and published by CRC Press. This book was released on 2018-10-03 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: Systems Thinker's Toolbox: Tools for Managing Complexity provides more than 100 tools based on systems thinking and beyond. Each tool is described, and when necessary, examples are provided of how each of them can be used. Some of the simplest tools can be combined into more complex tools. The tools may be things such as lists, causal loops, and templates, as well as processes and methodologies. Key Features Provides an explanation of the two views of systems thinking; systemic and systematic thinking, and then shows how to perform each of them in a complimentary manner Presents a set of thinking tools that can be used to apply systems thinking to solving problems in project management, engineering, systems engineering, new product development, and business Describes the tools from simple such as lists, and goes on to more complex such as Categorized Requirements in Process (CRIP) charts, and then onto the processes Introduces new tools that have been tested with positive feedback Discusses a set of communication tools that can improve project reviews and communicating innovative ideas

Author : John R Bicheno
Publisher :
ISBN 13 : 9780956830753
Total Pages : 342 pages
Book Rating : 4.57/5 ( download)

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Download or read book The Lean Toolbox 5th Edition written by John R Bicheno and published by . This book was released on 2016-01-01 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the Fifth Edition of what has become a standard bestselling text on the tools, systems, and principles of Lean Manufacturing and Lean Operations. The Lean Toolbox covers Lean Philosophy, The Science of Lean, Improvement, Change, Strategy, Flow, Mapping, Scheduling, Layout, Quality, Product Development, Supply Chain, Lean Accounting, and Lean beyond the factory floor. It is aimed at managers and practitioners. Previous editions were known for their concise style and wide coverage. Over 110,000 copies of the previous editions were sold. The last edition was recommended by APICS for their International CPIM (Certified in Production and Operations Management) examinations. The book is prescribed by several universities in UK, USA, Denmark. The 4th edition remained on Amazon.co.uk's top 10 on manufacturing for 5 years. This is a complete revision and update including 40 additional pages.

Author : Nancy Tague
Publisher : Quality Press
ISBN 13 : 1953079008
Total Pages : 625 pages
Book Rating : 4.08/5 ( download)

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Download or read book The Quality Toolbox written by Nancy Tague and published by Quality Press. This book was released on 2004-07-14 with total page 625 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.

Author : Daniel D. Nelson
Publisher : Aero Publishing
ISBN 13 :
Total Pages : 332 pages
Book Rating : 4.86/5 ( download)

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Download or read book The CNC Toolbox written by Daniel D. Nelson and published by Aero Publishing. This book was released on 1996 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new 2nd edition provides insight collected from literally hundreds of factory performed field service jobs. CNC Toolbox is the first book to carefully probe and chronicle all the processes used in the service on CNC machines. Written by Daniel D. Nelson, an electrical engineer with more than 400 CNC service jobs, training classes and field applications to his credit, this book offers a unique training method and a systematic, step by step approach to understanding all the basic, special and advanced service solving techniques. You'll gain straightforward ideas that are field proven to benefit those owning, operating, servicing and/or selling these high-tech, high-priced CNC machine tools.

Author : Elizabeth B.-N. Sanders
Publisher : Bis Pub
ISBN 13 : 9789063692841
Total Pages : 310 pages
Book Rating : 4.46/5 ( download)

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Download or read book Convivial Toolbox written by Elizabeth B.-N. Sanders and published by Bis Pub. This book was released on 2012 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: The generative design research approach brings people served by design directly into the design process. First book on groundbreaking topic.

Author : Alberto Cavallo
Publisher :
ISBN 13 :
Total Pages : 418 pages
Book Rating : 4.90/5 ( download)

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Download or read book Using MATLAB, SIMULINK and Control System Toolbox written by Alberto Cavallo and published by . This book was released on 1996 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is essentially a supplementary manual to MATLAB, Simulink and Control Toolbox and is aimed at both undergraudate and graduate students and to academic and industrial researchers who work with dynamic systems and numerical problems. The distinguishing feature of the volume is its high number of worked examples. These allow the reader to proceed from the basic MATLAB commands up to the more sophisticated Control System Toolbox procedures and to the optimized SIMULINK scheme avoiding a boring and useless list of functions. The material begins assuming no familarity with MATLAB - chapter 1 Explains how to insert data from keyboard and external files. However, advanced techniques are presented throughout the book in highlighted paragraphs.

Author : Duane C. Hanselman
Publisher :
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.57/5 ( download)

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Download or read book MATLAB Tools for Control System Analysis and Design written by Duane C. Hanselman and published by . This book was released on 1995 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Both the professional version and student version of MATLAB and the Control Systems Toolbox enjoy wide popularity among engineering students. Authors Duane C. Hanselman and Benjamin C. Kuo present a book/software package (available in both Windows and Macintosh versions) that provides readers with ready-to-use M-files in the CSAD Toolbox for the analysis and design of linear control systems. Unlike other books and packages on MATLAB, the software provided is user-friendly and takes care of the programming so readers can devote more time to solving control systems problems." -- Back cover.

Author : John Bicheno
Publisher : BoD – Books on Demand
ISBN 13 : 3000626123
Total Pages : 350 pages
Book Rating : 4.28/5 ( download)

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Download or read book Die Service System Toolbox written by John Bicheno and published by BoD – Books on Demand. This book was released on 2019-04-18 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dieses Buch integriert die drei wichtigsten Lehren in der Service-Landschaft der letzten Zeit: Lean Thinking, Design Thinking und Systems Thinking. Zusammen formen sie die Basis für Service und administrative Prozesse der Zukunft. Es ist die deutsche Übersetzung des Bestsellers "The Service Systems Toolbox" veröffentlicht 2012. Diese übersetzte Ausgabe wurde überarbeitet und erweitert. Es hat viele Lean-Entwicklungen seit dieser Zeit im Gesundheitswesen, in der Regierung, im Büro und in administrativen Umgebungen gegeben. Während die Vorteile von Lean-Thinking zunehmend realisiert wurden, gab es auch die Erkenntnis, der Grenzen der Anwendbarkeit von Produktions-Lean-Konzepten, die auf den Service übertragen wurden. Die System-Lehre, von der einige Methoden bereits Jahrzehnte alt sind, wurde wiederentdeckt und für die Anwendung im Service-Kontext angepasst. Design-Thinking hat sich ebenso aus erfolgreichen Unternehmen in der Service-Umgebung etabliert. Die Ansätze und die am sinnvollsten nutzbaren Werkzeuge aus den verschiedenen Disziplinen wurden in diesem Buch zusammengefasst. Es baut auf etablierter Theorie, sowie auf Fallstudien, Forschung und Beratungsarbeit durch den Autor zusammen mit dem Lean Enterprise Research Centre der Cardiff Business School und der University of Buckingham, auf. Alle Prinzipien und Werkzeuge wurden ausgiebig diskutiert, getestet, überarbeitet, modifiziert und in verschiedenen Anwendungsbereichen aller vier Typen des Service angewandt.