The Secret Lives Of Customers

Author : David S Duncan
Publisher : PublicAffairs
ISBN 13 : 1541774485
Total Pages : 224 pages
Book Rating : 4.83/5 ( download)

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Download or read book The Secret Lives of Customers written by David S Duncan and published by PublicAffairs. This book was released on 2021-05-04 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why. The vivid characters of Tazza’s market detective force come to their aha moment when they finally understand why their most loyal customers walked out the door—and how they can get them back. The core of the Tazza story is a simple, powerful idea that upends how most businesses view their customers. Customers have “jobs to be done.” They “hire” companies to solve a problem or fulfill a need and “fire” them when unhappy. Duncan’s fresh way of thinking about how to understand your customers’ secret lives provides an innovative path for solving whatever market mysteries you face.

Author : Carl Sewell
Publisher : Crown Currency
ISBN 13 : 0307567311
Total Pages : 241 pages
Book Rating : 4.14/5 ( download)

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Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

Author : Jeffrey Katz
Publisher : Humanix Books
ISBN 13 : 1630061085
Total Pages : 111 pages
Book Rating : 4.81/5 ( download)

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Download or read book The Secret Life written by Jeffrey Katz and published by Humanix Books. This book was released on 2019-01-22 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: He is one of the wisest men of all time. Since the time of the Bible, he is the only man to be celebrated by the three major Western religions of Judaism, Christianity and Islam. His name is Maimonides. A philosopher, rabbi, physician, religious thinker and logician, today this sage is considered among the greatest thinkers. The Secret Life reveals his ancient teachings in modern terms. In The Secret Life, you will discover true wisdom and success in every aspect of life comes not from our public persona and life — as so many believe — but in our secret thoughts and actions. Maimonides shows how every person can find their true and best self, not only deriving happiness for themselves, but spreading that bliss to everyone they touch. The benefits of living the Secret Life are countless. Changing your approaches to giving charity, to seeking justice, to loving others, and to believing in yourself enough to find and act on your true calling will lead you to remarkable heights. You will find a new resilience against the difficulties and turmoil in life, a new inner power that will keep you focused on the things that really matter, and an inner peace few will ever have. The Secret Life is, quite literally, life changing. “Whatever you do should be done out of nothing else but pure love.” — Maimonides

Author : John R. DiJulius, III
Publisher : John Wiley & Sons
ISBN 13 : 1118039424
Total Pages : 337 pages
Book Rating : 4.27/5 ( download)

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Download or read book What's the Secret? written by John R. DiJulius, III and published by John Wiley & Sons. This book was released on 2011-01-07 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Author : Cormac O'Brien
Publisher : Quirk Books
ISBN 13 : 9781594741388
Total Pages : 322 pages
Book Rating : 4.87/5 ( download)

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Download or read book Secret Lives of the Civil War written by Cormac O'Brien and published by Quirk Books. This book was released on 2007 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides the birth and death dates, astrological sign, nicknames, famous words, and little-known or bizarre facts about the lives of over twenty-five people on the Union and Confederate sides of the Civil War.

Author : Nancy Jo Sales
Publisher : Vintage
ISBN 13 : 0804173184
Total Pages : 418 pages
Book Rating : 4.86/5 ( download)

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Download or read book American Girls written by Nancy Jo Sales and published by Vintage. This book was released on 2017-01-24 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: A New York Times Bestseller Award-winning Vanity Fair writer Nancy Jo Sales crisscrossed the country talking to more than two hundred girls between the ages of thirteen and nineteen about their experiences online and off. They are coming of age online in a hypersexualized culture that has normalized extreme behavior, from pornography to the casual exchange of nude photographs; a culture rife with a virulent new strain of sexism; a culture in which teenagers are spending so much time on technology and social media that they are not developing basic communication skills. The dominant force in the lives of girls coming of age in America today is social media: Instagram, Whisper, Vine, Youtube, Kik, Ask.fm, Tinder. Provocative, explosive, and urgent, American Girls will ignite much-needed conversation about how we can help our daughters and sons negotiate the new social and sexual norms that govern their lives.

Author : Gail Saltz, M.D.
Publisher : Harmony
ISBN 13 : 0767924916
Total Pages : 136 pages
Book Rating : 4.17/5 ( download)

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Download or read book Anatomy of a Secret Life written by Gail Saltz, M.D. and published by Harmony. This book was released on 2006-04-11 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: We think we know those who are close to us, and we want to believe that what we see is what we get. But we can never know for certain, because what really goes on inside another’s head and heart is essentially a secret. How do you know if that secret is something that will hurt you? Your husband turns to face you in bed. Is he thinking about you or your closest friend? Your boss shows up in another new outfit. Did she get a raise or is she a compulsive shopper who is stealing money from the company? Your teenaged daughter is upstairs in her bedroom. Is she doing her homework or chatting online with a man twice her age? Anatomy of A Secret Life will take you inside the minds of secret-keepers and show you how secrets start, how they’re kept, and how they exact their devastating emotional and social toll. Using contemporary case studies and historical examples, Dr. Gail Saltz shows you how to spot—through subtle behaviors and clues—and safely stop the potentially dangerous secrets that someone, even you, might be concealing from the world.

Author : Cormac O'Brien
Publisher : Quirk Books
ISBN 13 : 1594744785
Total Pages : 336 pages
Book Rating : 4.85/5 ( download)

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Download or read book Secret Lives of the First Ladies written by Cormac O'Brien and published by Quirk Books. This book was released on 2010-07-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This newly updated collection of biographies showcases all the secrets, scandals, and trivia from America’s first ladies. Whether she’s a leading lady, loyal spouse, or lightning rod for scandal, the First Lady of the United States has always been in the spotlight—and in 2017 that was truer than ever. This revised and expanded edition from Quirk’s best-selling Secret Lives series features outrageous and uncensored profiles of the women of the White House, from Martha Washington to Melania Trump, it comes complete with hundreds of little-known, politically incorrect, and downright wacko facts. Did you know that . . . • Dolley Madison loved to chew tobacco • Mary Todd Lincoln conducted séances on a regular basis • Eleanor Roosevelt and Ellen Wilson both carried guns • Jacqueline Kennedy spent $121,000 on her wardrobe in a single year • Betty Ford liked to chat on CB radios—her handle was “First Mama” And much, much more.

Author : Elizabeth Lunday
Publisher : Quirk Books
ISBN 13 : 1594747466
Total Pages : 290 pages
Book Rating : 4.65/5 ( download)

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Download or read book Secret Lives of Great Composers written by Elizabeth Lunday and published by Quirk Books. This book was released on 2014-04-08 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover little-known stories from music history—including murder, riots, and heartbreak—in this entertaining tour through the fascinating (and surprising) lives of classical music masters With outrageous anecdotes about everyone from Gioachino Rossini (draft-dodging womanizer) to Johann Sebastian Bach (jailbird) to Richard Wagner (alleged cross-dresser), Secret Lives of Great Composers recounts the seamy, steamy, and gritty history behind the great masters of international music. Here, you’ll learn that Edward Elgar dabbled with explosives; that John Cage was obsessed with fungus; that Berlioz plotted murder; and that Giacomo Puccini stole his church’s organ pipes and sold them as scrap metal so he could buy cigarettes. This is one music history lesson you’ll never forget!

Author : Erin McKean
Publisher : 5 Spot
ISBN 13 : 0446575151
Total Pages : 188 pages
Book Rating : 4.57/5 ( download)

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Download or read book The Secret Lives of Dresses written by Erin McKean and published by 5 Spot. This book was released on 2011-02-10 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: When her grandmother has a stroke, Dora returns to the small town where she grew up to take over her family's vintage clothing store -- and meets a handsome contractor. Is he interested in Dora? Or is he working from a different blueprint? Dora has always taken the path of least resistance. She went to the college that offered her a scholarship, majoring in "vagueness studies," and wears whatever shows the least dirt. She falls into a job at the college coffee shop and has a crush on her flirty boss, Gary. But just when she's about to test Gary's feelings, Mimi, the grandmother who raised her, suffers a stroke. Dora rushes back to Forsyth, NC, and finds herself running her grandmother's vintage clothing store while her grandmother recovers -- andmeets Mimi's adorable contractor, Conrad. The store has always been a fixture in Dora's life; though she grew up more of a jeans-and-sweatshirt kind of girl, before she even knew how to write, Mimi taught her that a vintage 1920s dress could lift a woman's spirit. But why has Mimi started writing down -- and giving away -- stories of the dresses in her shop? Amidst personal and professional turmoil, can Dora can trade her boring clothes for vintage glamour and her boring life for one she actually wants?