The Managed Heart

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520951859
Total Pages : 352 pages
Book Rating : 4.53/5 ( download)

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Download or read book The Managed Heart written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2012-03-31 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Author : QuickRead
Publisher : QuickRead.com
ISBN 13 :
Total Pages : pages
Book Rating : 4./5 ( download)

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Download or read book The Managed Heart by Arlie Russell Hochschild (Summary) written by QuickRead and published by QuickRead.com. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn about the commercialization of human feeling. Does your job require you to engage in emotional labor? That is, are you required to bury your true feelings, slap on a smile, and engage with customers as if everything is fine? We see people who work in customer service do this every day. People like waitresses and flight attendants shockingly maintain an upbeat attitude throughout their day as they interact with hundreds of customers. While many people believe these types of jobs don’t require much labor, they actually require some of the toughest skills that we don’t often discuss: emotional labor. Each day these employees must hold back their emotions, keep their cool, and avoid getting upset. But what’s the true cost of this “emotional work?” From a humanist and feminist perspective, Hochschild describes the toll this process of estrangement has on our personal feelings and its role in becoming an “occupational hazard” in one-third of Amerca’s workforce. As you read, you’ll learn how emotional labor is used as currency in today's society and why women find their jobs more taxing than men.

Author : Marian Iszatt-White
Publisher : Routledge
ISBN 13 : 0415674352
Total Pages : 258 pages
Book Rating : 4.55/5 ( download)

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Download or read book Leadership As Emotional Labour written by Marian Iszatt-White and published by Routledge. This book was released on 2013 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - where the relationships are lasting, multi-directional and have complex, ongoing goals. The book contends that these multifaceted relationships contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the 'emotional labour' species.

Author : Hyler Bracey
Publisher : Dell
ISBN 13 : 0307778274
Total Pages : 210 pages
Book Rating : 4.77/5 ( download)

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Download or read book Managing from the Heart written by Hyler Bracey and published by Dell. This book was released on 2011-01-26 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the brain trust at The Atlanta Consulting Group comes a simple method hailed as a revolution in management practice: learning to care. Caring isn’t a frill. It delivers results. And for some unenlightened managers, learning to care can be a matter of corporate life or death. Managing from the Heart is the story of Harry Hartwell, a composite character drawn from decades of the authors’ field experience on the front lines of management reform. Known by his staffers as “the Abominable No Man,” Harry’s remarkable transformation into a caring and compassionate manage offers an easy-to-apply business parable—and an absolutely painless, one-of-a-kind learning experience. Acquire the five principles of caring management. Your people will be glad you did. And so will everyone who keeps an eye on your bottom line. Praise for Managing from the Heart “Outstanding! Delivers the right message at a critical time.”—Lee A. Robbins, VP and CFO, Puritan Bennett “Five powerful principles, so simple they are arresting. Their application by every manager can catapult a company to new heights of greatness.”—Don M. Schrello, chairman, Schrello Direct Marketing, Inc. “Much needed!”—Norman Vincent Peale “Managing from the Heart is a gift you should give to yourself and your people. It outlines a beautiful philosophy that if applied will not only impact human satisfaction in your organization, but bottom line results.”—Kenneth Blanchard, Ph.D., co-author of The One Minute Manager

Author : Arlie Hochschild
Publisher : Penguin
ISBN 13 : 0143120336
Total Pages : 353 pages
Book Rating : 4.39/5 ( download)

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Download or read book The Second Shift written by Arlie Hochschild and published by Penguin. This book was released on 2012-01-31 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: An updated edition of a standard in its field that remains relevant more than thirty years after its original publication. Over thirty years ago, sociologist and University of California, Berkeley professor Arlie Hochschild set off a tidal wave of conversation and controversy with her bestselling book, The Second Shift. Hochschild's examination of life in dual-career housholds finds that, factoring in paid work, child care, and housework, working mothers put in one month of labor more than their spouses do every year. Updated for a workforce that is now half female, this edition cites a range of updated studies and statistics, with an afterword from Hochschild that addresses how far working mothers have come since the book's first publication, and how much farther we all still must go.

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520272277
Total Pages : 264 pages
Book Rating : 4.79/5 ( download)

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Download or read book So How's the Family? written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2013-09-30 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this new collection of thirteen essays, Arlie Russell HochschildÑauthor of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced SelfÑfocuses squarely on the impact of social forces on the emotional side of intimate life. From the ÒworkÓ it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural ÒblurÓ between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking ÒHowÕs the family?Ó hears the proud answer, ÒCouldnÕt be better.Ó

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520272943
Total Pages : 352 pages
Book Rating : 4.41/5 ( download)

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Download or read book The Managed Heart written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2012-03-31 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation This text covers how people manage their emotions, by looking at how workers try to preserve a sense of self by circumventing the feeling rules of work, limiting their emotional offerings to surface displays of the right feeling, but feel false.

Author : PenZen Summaries
Publisher : by Mocktime Publication
ISBN 13 :
Total Pages : 17 pages
Book Rating : 4./5 ( download)

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Download or read book Summary of The Managed Heart – [Review Keypoints and Take-aways] written by PenZen Summaries and published by by Mocktime Publication. This book was released on 2022-10-20 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt: The summary of The Managed Heart – Commercialization of Human Feeling presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of The seminal sociological text that presented the idea of emotional labour was published in 1983 and given the title The Managed Heart. These flashes of insight demonstrate how we can manipulate our feelings to our benefit in social and professional settings. They also shed light on the dangers and repercussions associated with this method of self-management. The Managed Heart summary includes the key points and important takeaways from the book The Managed Heart by Arlie Russell Hochschild. Disclaimer: 1. This summary is meant to preview and not to substitute the original book. 2. We recommend, for in-depth study purchase the excellent original book. 3. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 4. If original author/publisher wants us to remove this summary, please contact us at [email protected].

Author : Jan E. Stets
Publisher : Springer Science & Business Media
ISBN 13 : 9780387739915
Total Pages : 678 pages
Book Rating : 4.12/5 ( download)

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Download or read book Handbook of the Sociology of Emotions written by Jan E. Stets and published by Springer Science & Business Media. This book was released on 2007-10-10 with total page 678 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the 1970s, the study of emotions moved to the forefront of sociological analysis. This book brings the reader up to date on the theory and research that have proliferated in the analysis of human emotions. The first section of the book addresses the classification, the neurological underpinnings, and the effect of gender on emotions. The second reviews sociological theories of emotion. Section three covers theory and research on specific emotions: love, envy, empathy, anger, grief, etc. The final section shows how the study of emotions adds new insight into other subfields of sociology: the workplace, health, and more.

Author : Miliann Kang
Publisher : Univ of California Press
ISBN 13 : 0520945654
Total Pages : 327 pages
Book Rating : 4.54/5 ( download)

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Download or read book The Managed Hand written by Miliann Kang and published by Univ of California Press. This book was released on 2010-06-02 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two women, virtual strangers, sit hand-in-hand across a narrow table, both intent on the same thing-achieving the perfect manicure. Encounters like this occur thousands of times across the United States in nail salons increasingly owned and operated by Asian immigrants. This study looks closely for the first time at these intimate encounters, focusing on New York City, where such nail salons have become ubiquitous. Drawing from rich and compelling interviews, Miliann Kang takes us inside the nail industry, asking such questions as: Why have nail salons become so popular? Why do so many Asian women, and Korean women in particular, provide these services? Kang discovers multiple motivations for the manicure-from the pampering of white middle class women to the artistic self-expression of working class African American women to the mass consumption of body-related services. Contrary to notions of beauty service establishments as spaces for building community among women, The Managed Hand finds that while tentative and fragile solidarities can emerge across the manicure table, they generally give way to even more powerful divisions of race, class, and immigration.