The Itsm Process Design Guide

Author : Donna Knapp
Publisher : J. Ross Publishing
ISBN 13 : 1604270497
Total Pages : 257 pages
Book Rating : 4.95/5 ( download)

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Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Author : Norman Lofts
Publisher : Etobicoke, Ont. : J. Wiley & Sons Canada
ISBN 13 :
Total Pages : 252 pages
Book Rating : 4.72/5 ( download)

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Download or read book Process Visualization written by Norman Lofts and published by Etobicoke, Ont. : J. Wiley & Sons Canada. This book was released on 2002-10 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Visualization provides proven, effective, and step-by-step method for senior managers and executives to get change right from the beginning by visualizing the end-to-end business processes that drive supply chains and value chains.

Author : Vincent Ribiere
Publisher : Academic Conferences Limited
ISBN 13 : 1909507008
Total Pages : 470 pages
Book Rating : 4.05/5 ( download)

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Download or read book ICMLG2013-Proceedings of the International Conference on Management, Leadership and Governance written by Vincent Ribiere and published by Academic Conferences Limited. This book was released on 2013-07-02 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : City of London College of Economics
Publisher : City of London College of Economics
ISBN 13 :
Total Pages : 6786 pages
Book Rating : 4./5 ( download)

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Download or read book Executive MBA in IT - City of London College of Economics - 12 months - 100% online / self-paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 6786 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview An MBA in information technology (or a Master of Business Administration in Information Technology) is a degree that will prepare you to be a leader in the IT industry. Content - Managing Projects and IT - Information Systems and Information Technology - IT Manager's Handbook - Business Process Management - Human Resource Management - Principles of Marketing - The Leadership - Just What Does an IT Manager Do? - The Strategic Value of the IT Department - Developing an IT Strategy - Starting Your New Job - The First 100 Days etc. - Managing Operations - Cut-Over into Operations - Agile-Scrum Project Management - IT Portfolio Management - The IT Organization etc. - Introduction to Project Management - The Project Management and Information Technology Context - The Project Management Process Groups: A Case Study - Project Integration Management - Project Scope Management - Project Time Management - Project Cost Management - Project Quality Management - Project Human Resource Management - Project Communications Management - Project Risk Management - Project Procurement Management - Project Stakeholder Management - 50 Models for Strategic Thinking - English Vocabulary For Computers and Information Technology Duration 12 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Author : Francisco Castillo
Publisher : Springer
ISBN 13 : 3319388916
Total Pages : 241 pages
Book Rating : 4.15/5 ( download)

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Download or read book Managing Information Technology written by Francisco Castillo and published by Springer. This book was released on 2016-07-15 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book clearly separates strategy from day-to-day operations and projects from operations – the two most important functions of a CIO. It starts by discussing the ideal organization of an IT department and the rationale behind it, and then goes on to debate the most pressing need – managing operations. It also explains some best industry standards and their practical implementation, and discusses project management, again highlighting the differences between the methodologies used in projects and those used in operations. A special chapter is devoted to the cutover of projects into operations, a critical aspect seldom discussed in detail. Other chapters touch on the management of IT portfolios, project governance, as well as agile project methodology, how it differs from the waterfall methodology, and when it is convenient to apply each. Taking the fundamental principles of IT service management and best practices in project management, the book offers a single, seamless reference for IT managers and professionals. It is highly practical, explaining how to apply these principles based on the author’s extensive experience in industry.

Author : Jan Van Bon
Publisher :
ISBN 13 : 9789087531256
Total Pages : 165 pages
Book Rating : 4.57/5 ( download)

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Download or read book Service Design Based on ITIL V3 written by Jan Van Bon and published by . This book was released on 2008 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

Author : Keith D. Sutherland
Publisher : Packt Publishing Ltd
ISBN 13 : 1804614246
Total Pages : 350 pages
Book Rating : 4.42/5 ( download)

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Download or read book A Practical Guide to Service Management written by Keith D. Sutherland and published by Packt Publishing Ltd. This book was released on 2023-10-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.

Author : Randy A. Steinberg
Publisher : Trafford Publishing
ISBN 13 : 149072415X
Total Pages : 369 pages
Book Rating : 4.57/5 ( download)

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Download or read book Architecting Itsm written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2014-01-22 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructureuntil this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver? Get it all here. This book lists the CI types, toolset descriptions, detailed roles and activities, and much more. Get a firm handle on the data, functions, services, processes, organization, and technologies all needed to effectively build and operate a complete IT service management infrastructure. Explore approaches for reviewing and assessing your current toolsets, data, processes, and services. See where gaps might exist. Find areas that might be missing tools or have too many tools doing similar functions. Validate IT service management roles and activities. One can put together an entire IT service management operation just from the descriptions in this book! If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!

Author : Randy A. Steinberg
Publisher : Trafford Publishing
ISBN 13 : 1490735127
Total Pages : 459 pages
Book Rating : 4.22/5 ( download)

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Download or read book Implementing Itsm written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2014-05-09 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

Author : Angelo Esposito
Publisher : IT Governance Publishing
ISBN 13 : 1849284571
Total Pages : 255 pages
Book Rating : 4.78/5 ( download)

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Download or read book Ten Steps to ITSM Success written by Angelo Esposito and published by IT Governance Publishing. This book was released on 2013-02-07 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides the reader through an ITSM transformation journey based on the authors’ real-world experiences, in a ten-step approach.