The Future Of Service Post Covid 19 Pandemic Volume 1

Author : Jungwoo Lee
Publisher : Springer Nature
ISBN 13 : 9813341262
Total Pages : 232 pages
Book Rating : 4.65/5 ( download)

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Download or read book The Future of Service Post-COVID-19 Pandemic, Volume 1 written by Jungwoo Lee and published by Springer Nature. This book was released on 2021-02-08 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

Author : Jungwoo Lee
Publisher : Springer Nature
ISBN 13 : 9813341343
Total Pages : 264 pages
Book Rating : 4.40/5 ( download)

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Download or read book The Future of Service Post-COVID-19 Pandemic, Volume 2 written by Jungwoo Lee and published by Springer Nature. This book was released on 2021-02-10 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.

Author : Fareed Zakaria
Publisher : W. W. Norton & Company
ISBN 13 : 0393542149
Total Pages : 320 pages
Book Rating : 4.41/5 ( download)

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Download or read book Ten Lessons for a Post-Pandemic World written by Fareed Zakaria and published by W. W. Norton & Company. This book was released on 2020-10-06 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Bestseller COVID-19 is speeding up history, but how? What is the shape of the world to come? Lenin once said, "There are decades when nothing happens and weeks when decades happen." This is one of those times when history has sped up. CNN host and best-selling author Fareed Zakaria helps readers to understand the nature of a post-pandemic world: the political, social, technological, and economic consequences that may take years to unfold. Written in the form of ten "lessons," covering topics from natural and biological risks to the rise of "digital life" to an emerging bipolar world order, Zakaria helps readers to begin thinking beyond the immediate effects of COVID-19. Ten Lessons for a Post-Pandemic World speaks to past, present, and future, and, while urgent and timely, is sure to become an enduring reflection on life in the early twenty-first century.

Author : Hyun Bang Shin
Publisher : LSE Press
ISBN 13 : 1909890774
Total Pages : 342 pages
Book Rating : 4.70/5 ( download)

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Download or read book COVID-19 in Southeast Asia written by Hyun Bang Shin and published by LSE Press. This book was released on 2022-01-06 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: COVID-19 has presented huge challenges to governments, businesses, civil societies, and people from all walks of life, but its impact has been highly variegated, affecting society in multiple negative ways, with uneven geographical and socioeconomic patterns. The crisis revealed existing contradictions and inequalities in society, compelling us to question what it means to return to “normal” and what insights can be gleaned from Southeast Asia for thinking about a post-pandemic world. In this regard, this edited volume collects the informed views of an ensemble of social scientists – area studies, development studies, and legal scholars; anthropologists, architects, economists, geographers, planners, sociologists, and urbanists; representing academic institutions, activist and charitable organisations, policy and research institutes, and areas of professional practice – who recognise the necessity of critical commentary and engaged scholarship. These contributions represent a wide-ranging set of views, collectively producing a compilation of reflections on the following three themes in particular: (1) Urbanisation, digital infrastructures, economies, and the environment; (2) Migrants, (im)mobilities, and borders; and (3) Collective action, communities, and mutual action. Overall, this edited volume first aims to speak from a situated position in relevant debates to challenge knowledge about the pandemic that has assigned selective and inequitable visibility to issues, people, or places, or which through its inferential or interpretive capacity has worked to set social expectations or assign validity to certain interventions with a bearing on the pandemic’s course and the future it has foretold. Second, it aims to advance or renew understandings of social challenges, risks, or inequities that were already in place, and which, without further or better action, are to be features of our “post-pandemic world” as well. This volume also contributes to the ongoing efforts to de-centre and decolonise knowledge production. It endeavours to help secure a place within these debates for a region that was among the first outside of East Asia to be forced to contend with COVID-19 in a substantial way and which has evinced a marked and instructive diversity and dynamism in its fortunes.

Author : Adrian T. H. Kuah
Publisher : CRC Press
ISBN 13 : 1000454509
Total Pages : 300 pages
Book Rating : 4.05/5 ( download)

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Download or read book Digital Transformation in a Post-Covid World written by Adrian T. H. Kuah and published by CRC Press. This book was released on 2021-10-04 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the innovations, disruptions and changes that are required to adapt in a fast-evolving landscape due to the extraordinary circumstances triggered by the COVID-19 pandemic. Recognized experts from around the world share their research and professional experience on how the working environment, as well as the world around them, have changed due to the pandemic. Chapters consider how different fields across technology and business have been affected by this new, dramatic scenario and the drastic consequences that the pandemic had on them. With diverse contributions stemming from public health, technology strategies, urban planning and sociology to sustainable management, this volume is articulated into four distinct but complementary sections of People, Process, Planet, and Prosperity influencing the post-COVID world. This book will be of great interest to those in the fields of computer science and information technology, as well as those studying the impact and effects that COVID-19 is having on society.

Author : Ravichandran Ammigan
Publisher : STAR Scholars
ISBN 13 : 1736469975
Total Pages : 232 pages
Book Rating : 4.72/5 ( download)

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Download or read book COVID-19 and Higher Education in the Global Context written by Ravichandran Ammigan and published by STAR Scholars. This book was released on 2020-10-01 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: COVID-19 and Higher Education in the Global Context: Exploring Contemporary Issues and Challenges addresses the lasting impact of the novel coronavirus (COVID-19) in the higher education sector and offers insights that inform policy and practice. Framed in a global context, this timely book captures a wide variety of topics, including student mobility, global partnerships and collaboration, student health and wellbeing, enrollment management, employability, and graduate education. It is designed to serve as a resource for scholar-practitioners, policymakers, and university administrators as they reimagine their work of comparative and international higher education in times of crisis. The collection of chapters assembled in this volume calls for a critical reflection on the opportunities and challenges that have emerged as a result of the global pandemic and provides as a basis for how tertiary education systems around the world can learn from past experiences and shared viewpoints as institutions recalibrate operations, innovate programs, and manage change on their respective campuses.

Author : Shantanu Nundy
Publisher : McGraw Hill Professional
ISBN 13 : 1264259131
Total Pages : 273 pages
Book Rating : 4.37/5 ( download)

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Download or read book Care After Covid: What the Pandemic Revealed Is Broken in Healthcare and How to Reinvent It written by Shantanu Nundy and published by McGraw Hill Professional. This book was released on 2021-05-04 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical action plan for reinventing healthcare in a post-pandemic world—from a physician-entrepreneur who works with Fortune 500 companies. If the healthcare system were an emperor, Covid-19 tragically revealed that it had no clothes. Healthcare had to adapt, and quickly―sparking a dramatic acceleration of virtual care, drive-through testing, and home-based services. In the process, old rules were rewritten and, perhaps surprisingly, largely in a good way for patients. To succeed in the post-pandemic world, all of us―patients, caregivers, providers, employers, investors, technologists, and policymakers―need to understand the new healthcare landscape and change our strategies and behaviors accordingly. In Care After Covid, practicing physician and business leader Dr. Shantanu Nundy—Chief Medical Officer of Accolade, which provides technology-enabled health services to Fortune 500 companies as well as small businesses―lays out a comprehensive plan to transform healthcare along three dimensions: Distributed: healthcare will happen where health happens. It will shift from where doctors are to where patients are—at home, in the community, and increasingly on their phones. Digitally enabled: healthcare and the relationships that are central to care will be strengthened by data and technology. It will shift from being siloed to connected, from being episodic to continuous, from one-size-fits-all to more personalized. Decentralized: healthcare decisions and resources will be in the hands of those closest to care. The power to determine who gets care and how they get it will shift away from governments and insurance companies to communities, employers, doctors, and patients. Filled with firsthand insights and stories from the frontlines of healthcare—as well as innovative solutions that were proven effective before and during the pandemic—Care After Covid shows all stakeholders in the healthcare ecosystem exactly what needs to change and, more importantly, how to do it. The time to act is now. We can’t afford not to.

Author : Loureiro, Sandra Maria Correia
Publisher : IGI Global
ISBN 13 : 1799869652
Total Pages : 432 pages
Book Rating : 4.58/5 ( download)

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Download or read book Handbook of Research on Developing a Post-Pandemic Paradigm for Virtual Technologies in Higher Education written by Loureiro, Sandra Maria Correia and published by IGI Global. This book was released on 2021-06-25 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: The COVID-19 pandemic has forced companies, institutions, citizens, and students to rapidly change their behaviors and use virtual technologies to perform their usual working tasks. Though virtual technologies for learning were already present in most universities, the pandemic has forced virtual technologies to lead the way in order to continue teaching and learning for students and faculty around the world. Universities and teachers had to quickly adjust everything from their curriculum to their teaching styles in order to adapt to an online learning environment. Online learning is a complex issue and one that comes with both challenges and opportunities; there is plenty of room for growth, and further study is required to better understand how to improve online education. The Handbook of Research on Developing a Post-Pandemic Paradigm for Virtual Technologies in Higher Education is a comprehensive reference book that presents the testimonials of teachers and students with various degrees of experience with distance learning and their utilization of current virtual tools and applications for learning, as well as the impact of these technologies and their potential future use. With topics ranging from designing an online learning course to discussing group work in an online environment, this book is ideal for teachers, educational software developers, IT consultants, instructional designers, administrators, professors, researchers, lecturers, students, and all those who are interested in learning more about distance learning and all the positive and negative aspects that accompany it.

Author : Hana Alhashimi
Publisher : Routledge
ISBN 13 : 1000384268
Total Pages : 184 pages
Book Rating : 4.60/5 ( download)

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Download or read book The Future of Diplomacy After COVID-19 written by Hana Alhashimi and published by Routledge. This book was released on 2021-05-11 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book considers the impact of the COVID-19 pandemic on international diplomacy, and the challenges and opportunities it presents for the future of multilateralism. Global cooperation and solidarity are central to responding to and mitigating the health and socio-economic effects of the COVID-19 pandemic, yet, to many, this was slow to mobilize and lacking in political leadership. This book takes a practical look at the lessons learned from the period spanning the World Health Organization’s first declaration of a public health emergency of international concern in January 2020, to the commemoration of the 75th Anniversary of the United Nations in October 2020. This timespan covers a critical period in which to consider key areas of diplomacy, covering a range of tools of global cooperation: multilateral diplomacy, the rule of law, sustainable development, economics and financing, digital governance, and peace and security. Each chapter in this book introduces readers to the current situation in their respective areas, followed by a constructive consideration of lessons learned from the pandemic’s impact on that field, and key recommendations for the future. The practical focus and future orientation is particularly important as the book injects pragmatism and guidance that will facilitate ‘building back better’ in COVID response plans, while creating space for continued focus on global commitments around sustainable development and the future of the UN. Written by a team of authors who have worked directly in International Public Policy and the establishment of global agendas at the United Nations, this book will be essential reading for professionals and policymakers involved in diplomatic roles, as well as students and scholars interested in the future of international relations, global governance and sustainable development.

Author : Suddhabrata Deb Roy
Publisher : Taylor & Francis
ISBN 13 : 1040104266
Total Pages : 329 pages
Book Rating : 4.62/5 ( download)

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Download or read book Pandemic Fissures written by Suddhabrata Deb Roy and published by Taylor & Francis. This book was released on 2024-08-09 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyses India’s response to COVID-19, using an intersectional framework that highlights the roles of the central government, regional governments, and community organisations, both formal and informal. The volume brings forward the immense potential embedded within collective communitarian formations by exploring themes such as disaster capitalism, municipal socialism, civic capitalism, apocalypse or disaster communism, and Marxist humanism in relation to the management strategies exhibited by the Indian government towards the COVID-19 pandemic. It underscores the necessity for imagining a scenario where egalitarian and socially just policies replace the dominance of capitalism. Part of the Academics, Politics and Society in the Post-COVID World series, the book will be an essential read for scholars and researchers of sociology, political studies, cultural studies, social anthropology, South Asia studies, pandemic studies, and postcolonial studies.