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Author : Paul Macpaidin
Publisher :
ISBN 13 : 9781591966388
Total Pages : pages
Book Rating : 4.88/5 ( download)
Download or read book The Customer Signs Your Paycheck written by Paul Macpaidin and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Frank Cooper
Publisher : McGraw Hill Professional
ISBN 13 : 0071635637
Total Pages : 237 pages
Book Rating : 4.39/5 ( download)
Download or read book The Customer Signs Your Paycheck written by Frank Cooper and published by McGraw Hill Professional. This book was released on 2009-08-28 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Positive Service Gets Positive Results—Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.
Author : Barbara Ehrenreich
Publisher : Metropolitan Books
ISBN 13 : 1429926643
Total Pages : 256 pages
Book Rating : 4.45/5 ( download)
Download or read book Nickel and Dimed written by Barbara Ehrenreich and published by Metropolitan Books. This book was released on 2010-04-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestselling work of undercover reportage from our sharpest and most original social critic, with a new foreword by Matthew Desmond, author of Evicted Millions of Americans work full time, year round, for poverty-level wages. In 1998, Barbara Ehrenreich decided to join them. She was inspired in part by the rhetoric surrounding welfare reform, which promised that a job—any job—can be the ticket to a better life. But how does anyone survive, let alone prosper, on $6 an hour? To find out, Ehrenreich left her home, took the cheapest lodgings she could find, and accepted whatever jobs she was offered. Moving from Florida to Maine to Minnesota, she worked as a waitress, a hotel maid, a cleaning woman, a nursing-home aide, and a Wal-Mart sales clerk. She lived in trailer parks and crumbling residential motels. Very quickly, she discovered that no job is truly "unskilled," that even the lowliest occupations require exhausting mental and muscular effort. She also learned that one job is not enough; you need at least two if you int to live indoors. Nickel and Dimed reveals low-rent America in all its tenacity, anxiety, and surprising generosity—a land of Big Boxes, fast food, and a thousand desperate stratagems for survival. Read it for the smoldering clarity of Ehrenreich's perspective and for a rare view of how "prosperity" looks from the bottom. And now, in a new foreword, Matthew Desmond, author of Evicted: Poverty and Profit in the American City, explains why, twenty years on in America, Nickel and Dimed is more relevant than ever.
Author : Jochen Siepmann
Publisher : Lulu.com
ISBN 13 : 1304522423
Total Pages : 104 pages
Book Rating : 4.29/5 ( download)
Download or read book Increasing your profitability written by Jochen Siepmann and published by Lulu.com. This book was released on 2013-10-10 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Just some of the strategies you will learn in this easy-to-understand, easy-to-implement book include, how to... - Achieve superb business success - Profitably attract more quality customers - Make your customers buy from you more often, spend more per purchase and buy from you longer - Convert your customers into raving fans who enthusiastically refer you to their family and friends - Capitalize on customers' buying motives - Determine how much you can afford to spend to get a new customer and to retain your current customers - Set you and your business apart from the competiton
Author : Harold Moe
Publisher :
ISBN 13 :
Total Pages : 91 pages
Book Rating : 4.79/5 ( download)
Download or read book How to Make Your Paycheck Last written by Harold Moe and published by . This book was released on 1983 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Rotarian written by and published by . This book was released on 1996-02 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Established in 1911, The Rotarian is the official magazine of Rotary International and is circulated worldwide. Each issue contains feature articles, columns, and departments about, or of interest to, Rotarians. Seventeen Nobel Prize winners and 19 Pulitzer Prize winners – from Mahatma Ghandi to Kurt Vonnegut Jr. – have written for the magazine.
Author : Steve Curtin
Publisher : AMACOM
ISBN 13 : 0814432824
Total Pages : 200 pages
Book Rating : 4.22/5 ( download)
Download or read book Delight Your Customers written by Steve Curtin and published by AMACOM. This book was released on 2013-07-19 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Author : Martha L. Olney
Publisher :
ISBN 13 : 9780807819586
Total Pages : 452 pages
Book Rating : 4.81/5 ( download)
Download or read book Buy Now, Pay Later written by Martha L. Olney and published by . This book was released on 1991 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Olney contends that a century ago, most Americans owned few durable goods, most of which were deemed necessities and few of which were advertised or purchased on an installment plan. Today, Americans own many durable goods, most considered luxury items, widely advertised and purchased on credit. She concludes that a revolution in consumer durable goods occurred in the 1920s and considers what roles advertising and credit played. Annotation copyrighted by Book News, Inc., Portland, OR
Author :
Publisher :
ISBN 13 :
Total Pages : 1048 pages
Book Rating : 4.17/5 ( download)
Download or read book The Retail Clerks International Advocate written by and published by . This book was released on 1921 with total page 1048 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Harvey Mackay
Publisher : Crown Currency
ISBN 13 : 0385485468
Total Pages : 337 pages
Book Rating : 4.63/5 ( download)
Download or read book Dig Your Well before You're Thirsty written by Harvey Mackay and published by Crown Currency. This book was released on 1999-02-16 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bestselling author Harvey Mackay reveals his techniques for the most essential tool in business--networking, the indispensable art of building contacts. Now in paperback, Dig Your Well Before You're Thirsty is Harvey Mackay's last word on how to get what you want from the world through networking. For everyone from the sales rep facing a career-making deal to the entrepreneur in search of capital, Dig Your Well explains how meeting these needs should be no more than a few calls away. This shrewdly practical book distills Mackay's wisdom gleaned from years of "swimming with sharks," including: What kinds of networks exist How to start a network, and how to wring the most from it The smart way to downsize your list--who to keep, who to dump How to keep track of favors done and favors owed--Is it my lunch or yours? What you can do if you are not good at small talk Dig Your Well Before You're Thirsty is a must for anyone who wants to get ahead by reaching out.
