The Complete Idiots Guide To Coping With Difficult People

Author : Brandon Toropov
Publisher : Penguin
ISBN 13 : 9780028615974
Total Pages : 354 pages
Book Rating : 4.72/5 ( download)

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Download or read book The Complete Idiot's Guide to Getting Along with Difficult People written by Brandon Toropov and published by Penguin. This book was released on 1997 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators

Author : Arlene Uhl
Publisher : Penguin
ISBN 13 : 1440696942
Total Pages : 340 pages
Book Rating : 4.47/5 ( download)

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Download or read book The Complete Idiot's Guide to Coping With Difficult People written by Arlene Uhl and published by Penguin. This book was released on 2007-05-01 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.46/5 ( download)

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Download or read book Johnson's New Universal Cyclopaedia written by and published by . This book was released on 1876 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Robert Bacal
Publisher : Penguin
ISBN 13 : 9780028633701
Total Pages : 374 pages
Book Rating : 4.09/5 ( download)

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Download or read book The Complete Idiot's Guide to Dealing with Difficult Employees written by Robert Bacal and published by Penguin. This book was released on 2000 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.

Author : Susan Constantine
Publisher : Penguin
ISBN 13 : 1615643370
Total Pages : 291 pages
Book Rating : 4.70/5 ( download)

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Download or read book The Complete Idiot's Guide to Reading Body Language written by Susan Constantine and published by Penguin. This book was released on 2013-04-02 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using both photos and line art, The Complete Idiot's Guide® to Reading Body Language reveals and explains the visual tells to be found in faces, eyes, and lips; the positions of hands, arms, and legs; stances; gestures; the uses of everyday objects; and more. Additionally, strategies to elicit body language are detailed as well.

Author : Keith Rosen MCC
Publisher : Penguin
ISBN 13 : 1440696195
Total Pages : 340 pages
Book Rating : 4.90/5 ( download)

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Download or read book The Complete Idiot's Guide to Cold Calling written by Keith Rosen MCC and published by Penguin. This book was released on 2004-08-03 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, consistent results. If you are prospecting the same way you have been for the last several years (including the “calling to check in, touch base or follow-up” approach) or haven’t been prospecting at all, you’re simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don’t like) to prospect, this book is your opportunity to maximize your cold calling potential and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling. This Complete Idiot’s Guide® will show you how to: • Utilize the seven steps to a permission-based cold calling conversation so that you don’t have to push your presentation and hope there’s a fit. • Create winning voice mail messages that will ensure more return calls. • Develop your MVP (Most Valuable Proposition) that separates you from your competition. • Craft the Compelling Reasons that would motivate a prospect to speak with you. • Prevent and defuse initial objections, such as “I'm not interested,” “We don't have any money now,” or “Call me back later.” • Design your own step-by-step prospecting and follow-up system that runs on autopilot and is aligned with your selling philosophy, strengths, objectives, and natural talents rather than taking the generic, “one size fits all” approach. • Develop the right questions and uncover new selling opportunities in seconds so that you can stop wasting precious time on the wrong prospects.

Author : Roy H. Lubit
Publisher : FT Press
ISBN 13 : 9780131409958
Total Pages : 408 pages
Book Rating : 4.56/5 ( download)

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Download or read book Coping with Toxic Managers, Subordinates --and Other Difficult People written by Roy H. Lubit and published by FT Press. This book was released on 2004 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author shows how to use emotional intelligence tactics to survive when dealing with toxic managers and other impossible people in the workplace.

Author : Gill Hasson
Publisher : John Wiley & Sons
ISBN 13 : 0857085719
Total Pages : 208 pages
Book Rating : 4.19/5 ( download)

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Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Author : Vicky Oliver
Publisher : Sourcebooks, Inc.
ISBN 13 : 1402220405
Total Pages : 514 pages
Book Rating : 4.01/5 ( download)

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Download or read book Bad Bosses, Crazy Coworkers & Other Office Idiots written by Vicky Oliver and published by Sourcebooks, Inc.. This book was released on 2008-09 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you confronted any of these coworkers or bosses recently? The Grumpy Martyr The Boss's Pet The Credit Snatcher Bad Bosses, Crazy Coworkers & Other Office Idiots is designed to help people with all their office issues, from an exasperating coworker to a boss from hell. This book helps readers quickly pinpoint their problems and implement immediate tactics to resolve them. Vicky Oliver has helped more than 5,000 working people at different levels in different fields resolve their work problems. Bad Bosses, Crazy Coworkers & Other Office Idiots is a direct result of what she has learned as a career expert who has made herself available to help people in their times of need. With this book in hand, readers will have the answers to all their difficult work issues and will see their job satisfaction skyrocket.

Author : Amy Cooper Hakim
Publisher : Penguin
ISBN 13 : 1101993111
Total Pages : 352 pages
Book Rating : 4.18/5 ( download)

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Download or read book Working with Difficult People, Second Revised Edition written by Amy Cooper Hakim and published by Penguin. This book was released on 2016-12-06 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.