The Ai Revolution In Customer Service And Support

Author : Ross Smith
Publisher : Pearson Education
ISBN 13 : 0138286655
Total Pages : 467 pages
Book Rating : 4.51/5 ( download)

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Download or read book The AI Revolution in Customer Service and Support written by Ross Smith and published by Pearson Education. This book was released on 2024-07-16 with total page 467 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us

Author : David Kay
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.12/5 ( download)

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Download or read book Customer Service Using AI and Machine Learning written by David Kay and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence (AI) is changing the way every company does 476536564-and it's revolutionizing customer service. The ability not only to automate certain tasks, but also to use AI to prequalify and direct the customer service queue is a massive time-saver. This course explores the groundbreaking new solutions powered by this emerging tech. Customer service consultant David Kay reviews tools you can buy off the shelf-such as chatbots and customer interaction analysis-as well as custom-developed applications that can provide more targeted 476536564 benefit. He also explains how to effectively plan and deploy AI and machine learning-based solutions. Using these insights, you can help your service organization thrive in the era of the AI revolution.

Author : Thomas H. Davenport
Publisher : MIT Press
ISBN 13 : 0262538008
Total Pages : 243 pages
Book Rating : 4.08/5 ( download)

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Download or read book The AI Advantage written by Thomas H. Davenport and published by MIT Press. This book was released on 2019-08-06 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cutting through the hype, a practical guide to using artificial intelligence for business benefits and competitive advantage. In The AI Advantage, Thomas Davenport offers a guide to using artificial intelligence in business. He describes what technologies are available and how companies can use them for business benefits and competitive advantage. He cuts through the hype of the AI craze—remember when it seemed plausible that IBM's Watson could cure cancer?—to explain how businesses can put artificial intelligence to work now, in the real world. His key recommendation: don't go for the “moonshot” (curing cancer, or synthesizing all investment knowledge); look for the “low-hanging fruit” to make your company more efficient. Davenport explains that the business value AI offers is solid rather than sexy or splashy. AI will improve products and processes and make decisions better informed—important but largely invisible tasks. AI technologies won't replace human workers but augment their capabilities, with smart machines to work alongside smart people. AI can automate structured and repetitive work; provide extensive analysis of data through machine learning (“analytics on steroids”), and engage with customers and employees via chatbots and intelligent agents. Companies should experiment with these technologies and develop their own expertise. Davenport describes the major AI technologies and explains how they are being used, reports on the AI work done by large commercial enterprises like Amazon and Google, and outlines strategies and steps to becoming a cognitive corporation. This book provides an invaluable guide to the real-world future of business AI. A book in the Management on the Cutting Edge series, published in cooperation with MIT Sloan Management Review.

Author : Jagdish N. Sheth
Publisher : Springer Nature
ISBN 13 : 3031338987
Total Pages : 315 pages
Book Rating : 4.84/5 ( download)

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Download or read book Artificial Intelligence in Customer Service written by Jagdish N. Sheth and published by Springer Nature. This book was released on 2023-08-17 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.

Author : Rick Spair
Publisher : Rick Spair
ISBN 13 :
Total Pages : 234 pages
Book Rating : 4./5 ( download)

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Download or read book The AI Revolution: How Artificial Intelligence Will Reshape Our Lives, Careers, and Future written by Rick Spair and published by Rick Spair. This book was released on with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to "The AI Revolution: How Artificial Intelligence Will Reshape Our Lives, Careers, and Future," a comprehensive exploration of one of the most transformative technologies of our time. Artificial Intelligence (AI) is not just a buzzword or a distant futuristic concept; it is a reality that is rapidly reshaping every facet of our lives. From the way we communicate, work, and learn to how we address global challenges, AI is at the forefront of innovation and change. As you delve into this book, you will embark on a journey through the history, development, and profound impact of AI. We will explore the foundational concepts that underpin AI technologies, demystify the jargon that often surrounds this field, and provide a clear understanding of how AI works. More importantly, we will examine the real-world applications of AI across various sectors, highlighting the benefits and challenges that come with integrating AI into our daily lives. The narrative will take you through the corridors of healthcare, where AI is revolutionizing diagnostics and treatment; into the financial world, where it is enhancing fraud detection and customer service; and onto the roads, where autonomous vehicles are becoming a reality. You will see how AI is personalizing education, transforming entertainment, and optimizing retail experiences. Each chapter is designed to provide insights into how AI is currently being utilized and the future possibilities it holds. Beyond the technological advancements, this book delves into the ethical considerations and societal impacts of AI. We will discuss the moral dilemmas, privacy concerns, and the need for transparency and accountability in AI development. Understanding these aspects is crucial for fostering a responsible AI ecosystem that benefits all of humanity. In the chapters dedicated to the future of work, you will learn about the skills and competencies required in an AI-driven job market. We will explore the opportunities and challenges posed by job automation and the importance of continuous learning and adaptability. This book aims to equip you with the knowledge to navigate and thrive in a rapidly changing world. We will also address the vital role of individuals, businesses, and governments in shaping the future of AI. From fostering innovation and ensuring ethical practices to promoting inclusivity and equity, the collective efforts of all stakeholders are essential for creating a balanced and beneficial AI landscape. "The AI Revolution: How Artificial Intelligence Will Reshape Our Lives, Careers, and Future" is not just an academic discourse but a call to action. It encourages readers to engage with AI positively, responsibly, and proactively. As we stand on the brink of this technological revolution, it is imperative to understand its implications and harness its potential to create a better, more equitable world. Join us as we explore the fascinating world of AI, understand its transformative power, and envision a future where technology and humanity coexist harmoniously for the greater good.

Author : Aaron Guilmette
Publisher : Packt Publishing Ltd
ISBN 13 : 1835089925
Total Pages : 356 pages
Book Rating : 4.27/5 ( download)

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Download or read book Power Platform and the AI Revolution written by Aaron Guilmette and published by Packt Publishing Ltd. This book was released on 2024-05-31 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock the untapped potential of ChatGPT, CoPilot, and Azure AI services by integrating them with the Microsoft Power Platform Key Features Gain insights into the latest AI technologies and their business applications Use generative AI to build apps, workflows, and chatbots Learn how to integrate AI services to automate work and deliver apps for specific business needs Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionIn this AI era, employing leading machine learning and AI models such as ChatGPT for responding to customer feedback and prototyping applications is crucial to drive business success in the competitive market. This book is an indispensable guide to integrating cutting-edge technology into business operations and leveraging AI to analyze sentiment at scale, helping free up valuable time to enhance customer relationships. Immerse yourself in the future of AI-enabled application development by working with Power Automate, Power Apps, and the new Copilot Studio. With this book, you’ll learn foundational AI concepts as you explore the extensive capabilities of the low-code Power Platform. You’ll see how Microsoft's advanced machine learning technologies can streamline common business tasks such as extracting key data elements from customer documents, reviewing customer emails, and validating passports and drivers’ licenses. The book also guides you in harnessing the power of generative AI to expedite tasks like creating executive summaries, building presentations, and analyzing resumes. You’ll build apps using natural language prompting and see how ChatGPT can be used to power chatbots in your organization. By the end of this book, you’ll have charted your path to developing your own reusable AI automation patterns to propel your business operations into the future.What you will learn Interact with ChatGPT using connectors and HTTP calls Train AI models to identify the key elements of documents Use generative AI to answer questions about organizational content Leverage AI image recognition services to describe pictures Use generative AI tools to help build workflows and apps Build chatbots using the new Copilot Studio Analyze customer feedback using AI sentiment analysis tools such as AI Builder Who this book is for If you’re interested in exploring the capabilities of modern AI technologies in the workplace, this book is for you. Specially tailored for IT professionals, developers, business leaders, human resources administrators, managers, and entrepreneurs–anyone aspiring to become a productivity rockstar will find this book helpful for extending their skill set through hands-on exercises. The content is beginner-friendly, assuming no knowledge of machine learning or artificial intelligence concepts, making it a perfect starting point for newcomers to the field.

Author : Bahaa Awwad
Publisher : Springer Nature
ISBN 13 : 3031543831
Total Pages : 1066 pages
Book Rating : 4.38/5 ( download)

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Download or read book The AI Revolution: Driving Business Innovation and Research written by Bahaa Awwad and published by Springer Nature. This book was released on with total page 1066 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Neil Sahota
Publisher : McGraw Hill Professional
ISBN 13 : 1260458385
Total Pages : 320 pages
Book Rating : 4.81/5 ( download)

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Download or read book Own the A.I. Revolution: Unlock Your Artificial Intelligence Strategy to Disrupt Your Competition written by Neil Sahota and published by McGraw Hill Professional. This book was released on 2019-05-24 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Disrupt your industry, boost profitability, and grow your business with a powerful A.I. strategy. Artificial Intelligence (A.I.) is on the verge of disrupting every domain of human existence. What does that mean for your business? Everything. Building on the power of A.I. is the factor that will determine success or failure in the very near future—and this in-depth guide from the man who designed the A.I. system that famously won Jeopardy provides everything you need to be a leader in this revolution. Own the A.I. Revolution provides a future-forward look at A.I.—how it will look in the coming years, the countless business opportunities it will offer, the risks that come with it—and delivers the knowledge you need to navigate it all in real and practical ways. You’ll learn how to: •Find the right off-the-shelf A.I. solutions for your needs•Perform a cost/benefit analysis of implementing A.I. into your business strategy•Train and test A.I. before fully committing•Assemble superior teams to steer your A.I. future•Ensure you remain current and ahead of the curve You’ll also find interviews with today’s top experts and A.I. thought leaders on the exciting ways organizations are already transforming themselves through this revolutionary technology. A.I. sounds scary to some, but the best business leaders see it as an opportunity—as a way not only to drive profits and outpace the competition, but to build value for customers and make the world a better place. It’s time to face our brave new A.I.-driven world—and make sure you Own the A.I. Revolution!

Author : Vijay Kanabar
Publisher : Sams Publishing
ISBN 13 : 0138297320
Total Pages : 420 pages
Book Rating : 4.29/5 ( download)

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Download or read book The AI Revolution in Project Management written by Vijay Kanabar and published by Sams Publishing. This book was released on 2023-12-22 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Robin Li
Publisher : Simon and Schuster
ISBN 13 : 1510753001
Total Pages : 308 pages
Book Rating : 4.06/5 ( download)

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Download or read book Artificial Intelligence Revolution written by Robin Li and published by Simon and Schuster. This book was released on 2020-09-22 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The co-founder of Baidu explains how AI will transform human livelihood, from our economy and financial systems down to our daily lives. Written by Baidu cofounder Robin Li and prefaced by award-winning sci-fi writer Cixin Liu (author of The Three-Body Problem), Artificial Intelligence Revolution introduces Baidu’s teams of top scientists and management as pioneers of movement toward AI. The book covers many of the latest AI-related ideas and technological developments, such as: Computational ability Big data resources Setting the basic standards of AI in research and development An introduction to the “super brain” Intelligent manufacturing Deep learning L4 automated vehicles Smart finance The book describes the emergence of a “smart” society powered by technology and reflects on the challenges humanity is about to face. Li covers the most pressing AI-related ideas and technological developments, including: Will artificial intelligence replace human workers, and in what sectors of the economy? How will it affect healthcare and finance? How will daily human life change? Robin Li’s Artificial Intelligence Revolution addresses these questions and more from the perspective of a pioneer of AI development. It's a must-read for anyone concerned about the emergence of a “smart” society powered by technology and the challenges humanity is about to face.