Sustainable Customer Experience Design

Author : Bert Smit
Publisher : Routledge
ISBN 13 : 1317217861
Total Pages : 536 pages
Book Rating : 4.62/5 ( download)

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Download or read book Sustainable Customer Experience Design written by Bert Smit and published by Routledge. This book was released on 2018-05-30 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.

Author : Kem-Laurin Kramer
Publisher : Elsevier
ISBN 13 : 0123877954
Total Pages : 225 pages
Book Rating : 4.56/5 ( download)

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Download or read book User Experience in the Age of Sustainability written by Kem-Laurin Kramer and published by Elsevier. This book was released on 2012-05-25 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: User Experience in the Age of Sustainability focuses on the economic, sociological and environmental movement in business to make all products including digital ones more sustainable. Not only are businesses finding a significant ROI from these choices, customers are demanding this responsible behaviour. The author looks at user experience practice through the lens of sustainability whether it be a smart phone, service - based subscription solutions or sustainable packaging to expose the ways in which user researchers and designers can begin to connect to the sustainability not merely as a theoretical. This book has a practical take on the matter providing a framework along with case studies and personal stories from doing this work successfully. Both hardware and software design are covered. Learn about the fundamentals of sustainability and how it can change the future of user experience professionals Learn how to integrate sustainability into designs with a solid framework using user research methodology, techniques, and purposeful metrics Find out how to integrate sustainability frameworks into the software and product development cycles Find out how sustainability applies to mobile and digital products with discussions on user messaging, dematerialization, and efficient design See how companies have made it work with case studies

Author : Tim Frick
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491935723
Total Pages : 370 pages
Book Rating : 4.29/5 ( download)

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Download or read book Designing for Sustainability written by Tim Frick and published by "O'Reilly Media, Inc.". This book was released on 2016-08-23 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pixels use electricity, and a lot of it. If the Internet were a country, it would be the sixth largest in terms of electricity use. That’s because today’s average web page has surpassed two megabytes in size, leading to slow load times, frustrated users, and a lot of wasted energy. With this practical guide, your web design team will learn how to apply sustainability principles for creating speedy, user-friendly, and energy-efficient digital products and services. Author Tim Frick introduces a web design framework that focuses on four key areas where these principles can make a difference: content strategy, performance optimization, design and user experience, and green hosting. You’ll discover how to provide users with a streamlined experience, while reducing the environmental impact of your products and services. Learn why 90% of the data that ever existed was created in the last year Use sustainability principles to innovate, reduce waste, and function more efficiently Explore green hosting, sustainable business practices, and lean/agile workflows Put the right things in front of users at precisely the moment they need them—and nothing more Increase site search engine visibility, streamline user experience, and make streaming video more efficient Use Action Items to explore concepts outlined in each chapter

Author : Simon Robinson
Publisher : Lulu.com
ISBN 13 : 0995715807
Total Pages : 250 pages
Book Rating : 4.06/5 ( download)

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Download or read book Customer Experiences with Soul: A New Era in Design written by Simon Robinson and published by Lulu.com. This book was released on 2017-06-06 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering book explains how a whole organisation can come together to evolve an entirely new way of being in the world. It introduces the Holonomic Circle, a new tool which provides a holistic framework for designers, corporate executives, creative leaders and those starting a new business or initiative to explore the principles underlying the dynamics of soulful customer experiences. The insights from the authors will help you take a radically new approach to customer experience design; fully integrate purpose, goals and strategy with customer experience; implement human values across the whole organisation; and develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.

Author : Jason F. McLennan
Publisher : Ecotone Publishing
ISBN 13 : 9780974903309
Total Pages : 376 pages
Book Rating : 4.02/5 ( download)

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Download or read book The Philosophy of Sustainable Design written by Jason F. McLennan and published by Ecotone Publishing. This book was released on 2004 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author outlines the major ideas and issues that have emerged in the growing movement of green architecture and sustainable design over the last thirty years. The book asks individuals to understand how the philosophy of sustainable design can affect their own work.

Author : Patrick M. Condon
Publisher : Island Press
ISBN 13 : 1610910591
Total Pages : 192 pages
Book Rating : 4.90/5 ( download)

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Download or read book Design Charrettes for Sustainable Communities written by Patrick M. Condon and published by Island Press. This book was released on 2012-09-26 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to more synthetic, holistic, and integrated urban design strategies, Design Charrettes for Sustainable Communities is a practical manual to accomplish complex community design decisions and create more green, clean, and equitable communities. The design charrette has become an increasingly popular way to engage the public and stakeholders in public planning, and Design Charrettes for Sustainable Communities shows how citizens and officials can use this tool to change the way they make decisions, especially when addressing issues of the sustainable community. Designed to build consensus and cooperation, a successful charrette produces a design that expresses the values and vision of the community. Patrick Condon outlines the key features of the charrette, an inclusive decision-making process that brings together citizens, designers, public officials, and developers in several days of collaborative workshops. Drawing on years of experience designing sustainable urban environments and bringing together communities for charrettes, Condon’s manual provides step-by-step instructions for making this process work to everyone’s benefit. He translates emerging sustainable development concepts and problem-solving theory into concrete principles in order to explain what a charrette is, how to organize one, and how to make it work to produce sustainable urban design results.

Author : Steven Brough
Publisher : GRASPED Digital
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4./5 ( download)

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Download or read book GRASPED Attitudes and the Customer Experience written by Steven Brough and published by GRASPED Digital. This book was released on 2024-04-13 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: "GRASPED Attitudes and the Customer Experience: Vol. 12 Designing Memorable Moments That Matter" dives deep into the essence of customer experience as the lifeblood of brand loyalty and differentiation. This comprehensive guide articulates the pivotal role of CX in forging emotional connections, fostering repeat business, and driving brand advocacy. It's an insightful read for anyone committed to elevating the customer journey through innovative, technology-driven solutions and personalized engagements. The uniqueness of this volume is its holistic and strategic approach to customer experience, blending practical strategies with a profound understanding of the psychological impact of CX on consumer attitudes. It stands apart by offering a blend of theory, case studies, and actionable insights for crafting unforgettable customer experiences that not only meet but exceed customer expectations, securing long-term loyalty and driving business growth.

Author : John Ehrenfeld
Publisher : Yale University Press
ISBN 13 : 0300158432
Total Pages : 541 pages
Book Rating : 4.34/5 ( download)

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Download or read book Sustainability by Design written by John Ehrenfeld and published by Yale University Press. This book was released on 2008-01-01 with total page 541 pages. Available in PDF, EPUB and Kindle. Book excerpt: The environment.

Author : 7group
Publisher : John Wiley & Sons
ISBN 13 : 0470181109
Total Pages : 436 pages
Book Rating : 4.02/5 ( download)

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Download or read book The Integrative Design Guide to Green Building written by 7group and published by John Wiley & Sons. This book was released on 2009-04-13 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The members of 7group and Bill Reed are examples writ large of the kind of leadership that is taking this idea of green building and forming it into reality, by helping change minds, building practice, and design process." —from the Foreword by S. Rick Fedrizzi President, CEO, and Founding Chair, U.S. Green Building Council A whole-building approach to sustainability The integrative design process offers a new path to making better green building decisions and addressing complex issues that threaten living systems. In The Integrative Design Guide to Green Building: Redefining the Practice of Sustainability, 7group's principals and integrative design pioneer Bill Reed introduce design and construction professionals to the concepts of whole building design and whole systems. With integrative thinking that reframes what sustainability means, they provide a how-to guide for architects, designers, engineers, developers, builders, and other professionals on incorporating integrative design into every phase of a project. This practical manual: Explains the philosophy and underpinnings of effective integrative design, addressing systems thinking and building and community design from a whole-living system perspective Details how to implement integrative design from the discovery phase to occupancy, supported by process outlines, itemized tasks, practice examples, case studies, and real-world stories illustrating the nature of this work Explores the deeper understanding of integration that is required to transform architectural practice and our role on the planet This book, both practical and thoughtful, will help you deliver your vision of a sustainable environment. 7group, based in Kutztown, Pennsylvania, includes principals John Boecker, Scot Horst, Tom Keiter, Andrew Lau, Marcus Sheffer, and Brian Toevs, who bring a unique integration of expertise in design, engineering, energy and daylight modeling, materials assessments, commissioning, education, and communications to their work. Internationally recognized thought leaders in the green building movement, they have led countless teams through the practical implementation of integrative design on building projects of all types around the world. 7group also has been directly and deeply involved with the development of the LEED® Green Building Rating System, including experience on more than 100 LEED projects. Scot Horst currently serves as chair of the U.S. Green Building Council's LEED Steering Committee.

Author : Alan Pennington
Publisher : Pearson UK
ISBN 13 : 1292148470
Total Pages : 233 pages
Book Rating : 4.72/5 ( download)

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Download or read book The Customer Experience Manual written by Alan Pennington and published by Pearson UK. This book was released on 2016-09-12 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: