Study Guide For Operations Management

Author : John Kamauff
Publisher : McGraw Hill Professional
ISBN 13 : 0071713182
Total Pages : 273 pages
Book Rating : 4.84/5 ( download)

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Download or read book Manager's Guide to Operations Management written by John Kamauff and published by McGraw Hill Professional. This book was released on 2009-10-09 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The secrets to improving operations while maintaining the highest quality How do you operate at maximum efficiency with minimum cost? Manager’s Guide to Operations Management addresses one of the most pressing business issues of our time by offering easy-toimplement advice on creating the most effective, streamlined operations possible. This quick-reference guide explains how to: Improve your production processes Boost quality using the Six Sigma approach Manage supply chains and inventory Forecast, plan, and schedule efficiently With Manager’s Guide to Operations Management, you have the tools you need to ensure a smooth, steady work flow while producing products and services of the highest quality—the secret to business success.

Author : Jay Heizer
Publisher :
ISBN 13 : 9780135107256
Total Pages : 0 pages
Book Rating : 4.53/5 ( download)

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Download or read book Study Guide for Operations Management written by Jay Heizer and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
ISBN 13 : 9780970950758
Total Pages : 474 pages
Book Rating : 4.56/5 ( download)

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Download or read book Call Center Operations Management Handbook and Study Guide written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2004 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. The Call Center Operations Management Handbook and Study Guide provides this solid foundation through an examination of key performance indicators, call center planning and management processes, call center technology and facilities management. The guide begins with an explanation of service level and response time -- key objectives that measure the accessibility of the center. A detailed examination of other key performance indicators follows. The third section of the guide provides an in-depth discussion of the planning and management processes upon which call center operations depend, including forecasting, staffing and scheduling. The guide then transitions from processes to technology with an integrated look at the technologies present in the best of today's centers. The guide closes with site selection, call center design, health and safety issues, and disaster recovery principles.

Author : David Bamford
Publisher : John Wiley & Sons
ISBN 13 : 0470685395
Total Pages : 224 pages
Book Rating : 4.96/5 ( download)

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Download or read book Essential Guide to Operations Management written by David Bamford and published by John Wiley & Sons. This book was released on 2010-02-09 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts quickly in a range of different operational contexts. "Bamford and Forrester have done an excellent job in creating a concise, salient, and appealing approach - they have captured the essential elements of designing processes, products and work organizations; exploring approaches to operations planning and control; managing change through effective project management and technology transfer; and then managing quality and improvement strategies". —Professor Rob Handfield, Professor of Supply Chain Management, North Carolina State University, USA "This is an excellent concise text that introduces students to all of the key areas - it's an invaluable aid for students in understanding all of the major aspects of operations and their importance to the success of businesses". —Professor Steve Brown, Professor of Management, University of Exeter Business School, University of Exeter, UK "For today's or tomorrow's business leaders this text has well structured invaluable content ready for immediate adoption. Follow the guide, put it into practice, and the rewards will follow". —Mr Vernon Barker, Managing Director, First TransPennine Express, First Group Plc, UK "This book combines technical theory 'book smarts' with real life experience 'street smarts' in a flowing read". —Mr Stephen Oliver, Vice President Marketing & Sales, Vicor Corporation, Boston, USA

Author : Jay Heizer
Publisher : Prentice Hall
ISBN 13 : 9780136126188
Total Pages : 380 pages
Book Rating : 4.89/5 ( download)

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Download or read book Study Guide for Operations Management written by Jay Heizer and published by Prentice Hall. This book was released on 2007-11 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study guide reinforces what is learned in class by providing students with practice problems and self-study quizzes.

Author : BarCharts, Inc
Publisher :
ISBN 13 : 9781423220183
Total Pages : 0 pages
Book Rating : 4.88/5 ( download)

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Download or read book Operations Management written by BarCharts, Inc and published by . This book was released on 2014-05-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quintessential reference to business operations filled with key terms, equations, graphs, processes, models, and more. A perfect tool for any student of business, working professional, or business owner. The business knowledge compressed into six pages can be found nowhere else for this price.

Author : Sang M. Lee
Publisher :
ISBN 13 :
Total Pages : 204 pages
Book Rating : 4.88/5 ( download)

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Download or read book Operations Management Study Guide written by Sang M. Lee and published by . This book was released on 1994 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Joseph G. Monks
Publisher : Schaum's Outline Series
ISBN 13 :
Total Pages : 420 pages
Book Rating : 4.65/5 ( download)

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Download or read book Schaum's Outline of Theory and Problems of Operations Management written by Joseph G. Monks and published by Schaum's Outline Series. This book was released on 1985 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Steven A. Melnyk
Publisher : McGraw-Hill/Irwin
ISBN 13 : 9780256230093
Total Pages : 0 pages
Book Rating : 4.99/5 ( download)

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Download or read book Operations Management Study Guide written by Steven A. Melnyk and published by McGraw-Hill/Irwin. This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
ISBN 13 : 9780970950772
Total Pages : pages
Book Rating : 4.72/5 ( download)

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Download or read book Call Center Leadership and Business Management Handbook and Study Guide written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2003 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. The Call Center Leadership and Business Management Handbook and Study Guide applies proven leadership and business practices to the call center environment. The study guide opens with guidance on developing an effective vision, mission, strategy and valuation model. Next, it explores leadership and communication best practices and highlights those skills and aptitudes that are most important in the call center. The unique environment of the call center is discussed next, with a focus on navigating future trends and requirements. The fourth section of the guide provides professionals with solid principles on developing business plans, improving operations and managing contracts. The study guide comes to a close with an overview of financial principles that call center professionals should understand.