South Africas Bpo Service Advantage

Author : Leslie P. Willcocks
Publisher : Springer
ISBN 13 : 113747405X
Total Pages : 370 pages
Book Rating : 4.56/5 ( download)

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Download or read book South Africa’s BPO Service Advantage written by Leslie P. Willcocks and published by Springer. This book was released on 2016-01-12 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

Author : Mary Lacity
Publisher : Bloomsbury Publishing
ISBN 13 : 1472918495
Total Pages : 265 pages
Book Rating : 4.99/5 ( download)

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Download or read book Nine Keys to World-Class Business Process Outsourcing written by Mary Lacity and published by Bloomsbury Publishing. This book was released on 2015-04-23 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Author : Brian Nicholson
Publisher : Springer
ISBN 13 : 113755729X
Total Pages : 235 pages
Book Rating : 4.92/5 ( download)

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Download or read book Socially Responsible Outsourcing written by Brian Nicholson and published by Springer. This book was released on 2017-07-15 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Socially Responsible Outsourcing is an edited collection that focus on the topic of socially responsible outsourcing (SRO) including research frameworks, rich case studies, and an SRO agenda for the future.

Author : Giovan Francesco Lanzara
Publisher : Springer
ISBN 13 : 1137552646
Total Pages : 318 pages
Book Rating : 4.48/5 ( download)

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Download or read book Materiality, Rules and Regulation written by Giovan Francesco Lanzara and published by Springer. This book was released on 2016-02-20 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Materiality, Rules and Regulation: New Trend in Management and Organization Studies concentrates on the relationship of rules and regulation to the materiality of artefacts, practices, and organizations. It combines the recent scholarly interest on sociomateriality with a focus on regulation and rules.

Author : Susan Parnell
Publisher : Routledge
ISBN 13 : 1136678204
Total Pages : 659 pages
Book Rating : 4.02/5 ( download)

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Download or read book The Routledge Handbook on Cities of the Global South written by Susan Parnell and published by Routledge. This book was released on 2014-03-26 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt: The renaissance in urban theory draws directly from a fresh focus on the neglected realities of cities beyond the west and embraces the global south as the epicentre of urbanism. This Handbook engages the complex ways in which cities of the global south and the global north are rapidly shifting, the imperative for multiple genealogies of knowledge production, as well as a diversity of empirical entry points to understand contemporary urban dynamics. The Handbook works towards a geographical realignment in urban studies, bringing into conversation a wide array of cities across the global south – the ‘ordinary’, ‘mega’, ‘global’ and ‘peripheral’. With interdisciplinary contributions from a range of leading international experts, it profiles an emergent and geographically diverse body of work. The contributions draw on conflicting and divergent debates to open up discussion on the meaning of the city in, or of, the global south; arguments that are fluid and increasingly contested geographically and conceptually. It reflects on critical urbanism, the macro- and micro-scale forces that shape cities, including ideological, demographic and technological shifts, and constantly changing global and regional economic dynamics. Working with southern reference points, the chapters present themes in urban politics, identity and environment in ways that (re)frame our thinking about cities. The Handbook engages the twenty-first-century city through a ‘southern urban’ lens to stimulate scholarly, professional and activist engagements with the city.

Author : Mary Lacity
Publisher : A&C Black
ISBN 13 : 147290639X
Total Pages : 217 pages
Book Rating : 4.97/5 ( download)

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Download or read book The Rise of Legal Services Outsourcing written by Mary Lacity and published by A&C Black. This book was released on 2014-04-24 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a market estimated to be worth $2.4 billion globally and growing rapidly, all legal firms and in-house counsels will need to consider the opportunities and risks afforded by Legal Process Outsourcing (LPO).

Author : Bifulco, Francesco
Publisher : IGI Global
ISBN 13 : 1799896587
Total Pages : 412 pages
Book Rating : 4.86/5 ( download)

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Download or read book Handbook of Research on Museum Management in the Digital Era written by Bifulco, Francesco and published by IGI Global. This book was released on 2022-03-25 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: While digital tools are not new to museum management, more activities are being performed through their use in order to attract visitors, enrich the cultural experience, vary the experience context, and innovate the cultural industry. However, these tools need to be tested in order to understand the effects they have on both museum offerings and visitors. Further perspectives and insights are needed on the implementation of these digital instruments in museums. The Handbook of Research on Museum Management in the Digital Era combines theoretical efforts and empirical research to contribute to the debate on museum management in a digital context. It further observes, tracks, and assesses the ongoing changes brought on by digital solutions. Covering topics such as organizational change catalysts, sustainability of cultural heritage, and phygital experience, this book is an excellent resource for museum managers, museum curators, computer specialists, students and educators of higher education, researchers, and academicians.

Author : Leslie P. Willcocks
Publisher : Springer
ISBN 13 : 3319753525
Total Pages : 325 pages
Book Rating : 4.22/5 ( download)

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Download or read book Dynamic Innovation in Outsourcing written by Leslie P. Willcocks and published by Springer. This book was released on 2018-05-07 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.

Author : Rudy Hirschheim
Publisher : Springer
ISBN 13 : 3662438208
Total Pages : 511 pages
Book Rating : 4.06/5 ( download)

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Download or read book Information Systems Outsourcing written by Rudy Hirschheim and published by Springer. This book was released on 2014-08-12 with total page 511 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.

Author : Ilan Oshri
Publisher : Springer
ISBN 13 : 1137437448
Total Pages : 351 pages
Book Rating : 4.40/5 ( download)

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Download or read book The Handbook of Global Outsourcing and Offshoring 3rd edition written by Ilan Oshri and published by Springer. This book was released on 2015-01-23 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.