Service Satisfaction And Climate Perspectives On Management In English Language Teaching

Author : John Walker
Publisher : BRILL
ISBN 13 : 1849509972
Total Pages : 281 pages
Book Rating : 4.78/5 ( download)

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Download or read book Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching written by John Walker and published by BRILL. This book was released on 2010-10-06 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Author : John Walker
Publisher : BRILL
ISBN 13 : 1849509964
Total Pages : 282 pages
Book Rating : 4.61/5 ( download)

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Download or read book Service, Satisfaction and Climate written by John Walker and published by BRILL. This book was released on 2010 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Author : William Simpson
Publisher : Taylor & Francis
ISBN 13 : 1000612694
Total Pages : 232 pages
Book Rating : 4.91/5 ( download)

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Download or read book Capital, Commodity, and English Language Teaching written by William Simpson and published by Taylor & Francis. This book was released on 2022-07-28 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capital, Commodity, and English Language Teaching illustrates how the drive for profit in commercial ELT affects the manner in which language is taught. The book looks at education as a form of production, and asks how lessons are produced, and how the production of profit in addition to the production of the lesson affects the operation of educational institutions and their stakeholders. Simpson delivers a theoretically rigorous conception of capital and builds from this an investigation into how the circulation of capital for profit interrelates with the teaching of language. Simpson discusses ELT at both a global level, in discussion of the ELT industry in the UK, the US, Ireland, Canada, Japan, Spain, and transnationally online, as well as at a more local level, where finer detailed descriptions of the work-lives of those within the Japanese eikaiwa ELT industry are given. Drawing on a synthesis of Marxist and Bourdieusian theory, the book outlines a dialectical approach to understanding capital, and to understanding how the drive for profit and language education interrelate with one another. Simpson concludes by showing how such an approach might open up areas for further research in a number of contexts across the globe, as well as in light of the Covid-19 pandemic. Providing a model for addressing global issues of ELT, this book is of interest to advanced students, scholars and professionals within applied linguistics, TESOL, sociolinguistics, and linguistic anthropology, language economics and related areas.

Author : Jason Litzenberg
Publisher : Channel View Publications
ISBN 13 : 1800414463
Total Pages : 363 pages
Book Rating : 4.64/5 ( download)

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Download or read book Innovation in University-Based Intensive English Programs written by Jason Litzenberg and published by Channel View Publications. This book was released on 2023-12-12 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book considers the past, present and future directions of innovation in US-based Intensive English Programs (IEPs), which provide international students with an immersion-style environment for learning academic English, prior to matriculating into a full-time college or university degree program. IEPs frequently serve as sites for pre-service teacher preparation, curricular experimentation and research, and yet little published work takes a critical look at the advantages and shortcomings of such programs. The chapters in this book provide a nuanced view of this microcosm of the English language teaching industry, demonstrating the various ways that IEPs have impacted and continue to influence the wider fields of Applied Linguistics and TESOL. They emphasize the unique positioning of IEPs within higher education and describe the various ways IEP practitioners can influence their host institutions and beyond.

Author : MaryAnn Christison
Publisher : Springer Nature
ISBN 13 : 3031286014
Total Pages : 305 pages
Book Rating : 4.18/5 ( download)

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Download or read book English Language Program Administration written by MaryAnn Christison and published by Springer Nature. This book was released on 2023-05-26 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides both practicing and aspiring Language Program Administrators with knowledge about the research and theory that underpin key topics in educational leadership, as well as practical guidance for the day-to-day management of language programs, including budgets, personnel, decision making, strategic planning, advocacy, and digital technologies. The volume brings together 46 authors and contributors with a vast array of experiences as administrators of English language teaching programs all over the world—in Asia; Australia; Europe; the Middle East; New Zealand; North, Central, and South America; South Africa; Turkey; and the United Kingdom. As the need for more qualified administrators and leaders has increased, more teacher education programs have added formal courses on leadership and program administration to their offerings. Educators teaching these courses will find this volume to be an excellent core text to support students in developing their knowledge of and skills for language program administration. All chapters are connected to the contemporary realities of language program administration, and they offer practical guidance to Language Program Administrators in ways that are adaptable to different administrative contexts globally.

Author :
Publisher :
ISBN 13 :
Total Pages : 1032 pages
Book Rating : 4.23/5 ( download)

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Download or read book Resources in Education written by and published by . This book was released on 1997 with total page 1032 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Paul F. English
Publisher : CRC Press
ISBN 13 : 1040053262
Total Pages : 170 pages
Book Rating : 4.63/5 ( download)

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Download or read book Safety Performance in a Lean Environment written by Paul F. English and published by CRC Press. This book was released on 2011-11-21 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: As changing customer demands and shifting world markets continue to put a strain on businesses in all sectors, your business needs every advantage to stay competitive. Many people may think of Lean processes as suitable only for the manufacturing floor, but that couldn't be further from the truth. Safety Performance in a Lean Environment: A Guide t

Author : Jian-Hong Ye
Publisher : Frontiers Media SA
ISBN 13 : 2832520448
Total Pages : 313 pages
Book Rating : 4.44/5 ( download)

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Download or read book Exploring the Psychology of Vocational Education: From the Perspective of Literacy Promotion written by Jian-Hong Ye and published by Frontiers Media SA. This book was released on 2023-04-14 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Muhammad Waheed Akhtar
Publisher : Frontiers Media SA
ISBN 13 : 2832541208
Total Pages : 185 pages
Book Rating : 4.03/5 ( download)

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Download or read book The psychological outcomes for leadership and employees in the education sector written by Muhammad Waheed Akhtar and published by Frontiers Media SA. This book was released on 2023-12-20 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Peter DeWitt,Sean Slade
Publisher : ASCD
ISBN 13 : 1416619550
Total Pages : 62 pages
Book Rating : 4.50/5 ( download)

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Download or read book School Climate Change written by Peter DeWitt,Sean Slade and published by ASCD. This book was released on 2014-09-08 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: Students and educators today face obstacles to student achievement, well-being, and success that are above and beyond traditional instructional and assessment concerns. From low school morale to bullying to shootings, school climate has become a national and global concern. Research overwhelmingly indicates that a positive school climate promotes cooperative learning, group cohesion, respect, and mutual trust—all of which have in turn been shown to improve the learning environment. In short, a positive school climate is directly related to improved academic achievement at all levels of schooling. In this ASCD Arias book, Peter DeWitt and Sean Slade explain the most important aspects of school climate and how we can make positive changes in our schools. Readers will learn * How to engage students and school stakeholders. * How to empower staff and students and foster autonomy so people take ownership of their ideas and the learning process. * How to promote inclusivity and equity throughout the school. * How to create a welcoming, cooperative, and safe school environment that nurtures students’ social-emotional needs.