Service Satisfaction And Climate

Author : John Walker
Publisher : BRILL
ISBN 13 : 1849509964
Total Pages : 282 pages
Book Rating : 4.61/5 ( download)

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Download or read book Service, Satisfaction and Climate written by John Walker and published by BRILL. This book was released on 2010 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Author : Courtney R. McCashland
Publisher :
ISBN 13 :
Total Pages : 178 pages
Book Rating : 4.08/5 ( download)

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Download or read book Core Components of the Service Climate written by Courtney R. McCashland and published by . This book was released on 1999 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Amit Gupta
Publisher :
ISBN 13 :
Total Pages : 350 pages
Book Rating : 4.56/5 ( download)

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Download or read book The Relationship Between Employee Perceived Service Climate and Customer Satisfaction written by Amit Gupta and published by . This book was released on 1998 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Cavidan Beydagli
Publisher :
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.12/5 ( download)

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Download or read book Exploring the Unit-level Link Between Service Climate and Customer Satisfaction written by Cavidan Beydagli and published by . This book was released on 2013 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Wasihun Mohammed
Publisher : LAP Lambert Academic Publishing
ISBN 13 : 9783659163661
Total Pages : 76 pages
Book Rating : 4.6X/5 ( download)

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Download or read book Internal Service Climate and Empowerment Effect on Job Satisfaction written by Wasihun Mohammed and published by LAP Lambert Academic Publishing. This book was released on 2012-07 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Currently, services account for over 50 percent of gross domestic product in many countries and over one quarter of world trade. In a dynamic, global business environment, service industries try to compete by providing high-quality customer service via empowering their workforce. Thus, both industry and academia have shown a growing interest in the concept of employee empowerment. Empowerment has become particularly important for services, aiming to control or enhance service quality and customer satisfaction at the point of service production. Furthermore, empowerment increases job satisfaction and reduces role stress. Correspondingly, this book provides simple, clear and logical elaboration to the topic from both theoretical and practical perspectives. The book explains the relationship between internal service climate and psychological empowerment. Besides to this, it indicates the effect of Internal service climate and psychological empowerment on employees job satisfaction. Therefor, entirely this book might be important for both academicians and practitioners.

Author : Beverly Seaton
Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4.98/5 ( download)

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Download or read book Climate for Service and Its Relationship to Employee Satisfaction written by Beverly Seaton and published by . This book was released on 1992 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Karen M. Barbera
Publisher : Oxford University Press
ISBN 13 : 0199860726
Total Pages : 753 pages
Book Rating : 4.22/5 ( download)

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Download or read book The Oxford Handbook of Organizational Climate and Culture written by Karen M. Barbera and published by Oxford University Press. This book was released on 2014-05-07 with total page 753 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.24/5 ( download)

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Download or read book Service, Satisfaction and Climate written by and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Author : Hazel Boylan
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.32/5 ( download)

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Download or read book Linking Service Climate with Employee Satisfaction and External Service Value written by Hazel Boylan and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : D. Yagil
Publisher : Springer
ISBN 13 : 0230582672
Total Pages : 236 pages
Book Rating : 4.75/5 ( download)

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Download or read book The Service Providers written by D. Yagil and published by Springer. This book was released on 2008-04-17 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.