Service Operations Management Ebook O4

Author : Robert Johnston
Publisher : Pearson Higher Ed
ISBN 13 : 0273740490
Total Pages : 489 pages
Book Rating : 4.90/5 ( download)

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Download or read book Service Operations Management eBook_o4 written by Robert Johnston and published by Pearson Higher Ed. This book was released on 2012-08-07 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Author : David W. Parker
Publisher : Edward Elgar Publishing
ISBN 13 : 1788115945
Total Pages : 608 pages
Book Rating : 4.40/5 ( download)

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Download or read book Service Operations Management, Second Edition written by David W. Parker and published by Edward Elgar Publishing. This book was released on 2018-06-29 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

Author : Robert Johnston
Publisher : Pearson Education
ISBN 13 : 9780273683674
Total Pages : 1140 pages
Book Rating : 4.75/5 ( download)

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Download or read book Service Operations Management written by Robert Johnston and published by Pearson Education. This book was released on 2005 with total page 1140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

Author : David Parker
Publisher : Edward Elgar Publishing
ISBN 13 : 1781006237
Total Pages : 585 pages
Book Rating : 4.38/5 ( download)

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Download or read book Service Operations Management written by David Parker and published by Edward Elgar Publishing. This book was released on 2012-09 with total page 585 pages. Available in PDF, EPUB and Kindle. Book excerpt: ïAs the services sector has become the most important sector of many of our economies, this book makes a valued contribution to our greater understanding of what features are critical to operational success in this sector. Based upon sound research and drawing on numerous cases studies, the author has delivered an expose that will be of value to academics and practitioners alike. From a long career in the field, the author has distilled critical content into a well-organised book that is a must for students and practitioners in services operations management. It is welcoming to read of service operations management in the not-for-profit and public sectors.Í _ Peter Liesch, University of Queensland Business School, Brisbane, Australia ïDavid has captured the essentials of service operations within a complete enterprise framework. Based upon case studies from a broad variety of organizations from around the globe, this easy to understand text is a must for students and practitioners alike. Students of service operations and indeed services marketing have been long awaiting a reference such as this.Í _ Derek Lundberg, Metcash Food & Grocery ïThe author recognizes the critical fact that service operations is worlds apart from manufacturing operations management that produces tangible products _ a failing of so many other texts that have drawn on yesteryear manufacturing paradigms to try and explain services. This book succeeds in combining operational analysis with the empirical research to arrive at a comprehensive understanding of the forces that shape and change the service sectors. Drawing on a wealth of information by virtue of his track record of many years researching the service sectors, this book will be invaluable to both students, practitioners and anyone interested in successful service operations _ tourism, hospitality, transport, retailing, utilities, not for profit, public service.Í _ George Downie, Senior Lecturer, Southampton Business School, UK ïThis is an important book for educators, students and professional managers. As the services sector becomes a larger and increasingly pervasive part of our economy and as service operations management becomes the biggest part of most organizations, the opportunity to increase productivity, quality, flexibility and innovation of service provision must be grasped firmly by those who want their organizations to remain competitive and successful. This book very effectively blends conceptual frameworks with new, practical case studies. It is full of valuable and useful insights.Í _ Danny Samson, University of Melbourne, Australia This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector. It will also serve as a handbook for operations managers in service organizations as they seek to develop and implement improved operations strategies. Focusing on service delivery design, capacity, recovery, performance measurement and service strategy, the challenge of delivering exceptional service quality is addressed through a comparison of customersÍ perceptions and expectations. A new approach to quality in services describes the tools and methods for continuous service improvement. This accessible and engaging textbook is the ideal foundation for a course in service operations management. Each chapter: - ' represents a lecture and specific topic _ with specified learning objectives and outcomes ' develops using a ïchunking and scaffoldÍ pedagogical technique _ sub-sections in the chapter develop the chapterÍs theme ' includes examples of organizations and small case-vignettes suitable for class/group discussion and larger cases of international organizations for set-work activity ' draws upon contemporary research with clear citations to show the source _ each chapter has a bibliography and reference list ' includes a series of questions that can be asked of the audience/students _ either to promote discussion or to be set as an assignment See the companion website _ INCLUDE LINK _ for an Instructor Resource Guide and PowerPoint slides, with tips for activities and as a general guide to explore issues raised in the book.

Author : Robert Johnston
Publisher :
ISBN 13 : 9781292064468
Total Pages : 632 pages
Book Rating : 4.63/5 ( download)

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Download or read book Service Operations Management written by Robert Johnston and published by . This book was released on 2020-10 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : James A. Fitzsimmons
Publisher : Irwin/McGraw-Hill
ISBN 13 : 9780072823738
Total Pages : 576 pages
Book Rating : 4.39/5 ( download)

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Download or read book Service Management written by James A. Fitzsimmons and published by Irwin/McGraw-Hill. This book was released on 2004 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Richard Metters
Publisher :
ISBN 13 : 9780324314472
Total Pages : 406 pages
Book Rating : 4.77/5 ( download)

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Download or read book Successful Service Operations Management written by Richard Metters and published by . This book was released on 2006 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.

Author :
Publisher :
ISBN 13 :
Total Pages : 449 pages
Book Rating : 4.70/5 ( download)

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Download or read book Service Operations Management written by and published by . This book was released on 1996 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Robert G. Murdick
Publisher : Prentice Hall
ISBN 13 : 9780205122509
Total Pages : 614 pages
Book Rating : 4.07/5 ( download)

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Download or read book Service Operations Management written by Robert G. Murdick and published by Prentice Hall. This book was released on 1990 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : James A. Fitzsimmons
Publisher : McGraw-Hill College
ISBN 13 : 9780070212152
Total Pages : 449 pages
Book Rating : 4.55/5 ( download)

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Download or read book Service Operations Management written by James A. Fitzsimmons and published by McGraw-Hill College. This book was released on 1982-01-01 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes index.