Author : David E. Bowen
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 442 pages
Book Rating : 4.56/5 ( download)
Book Synopsis Service Management Effectiveness by : David E. Bowen
Download or read book Service Management Effectiveness written by David E. Bowen and published by Jossey-Bass. This book was released on 1990-05-02 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive model for managing a service business. Shows how to achieve the level of coordination required in an organization where employees from many departments have direct customer contact.