Service Management Course

Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814417159
Total Pages : 225 pages
Book Rating : 4.57/5 ( download)

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Download or read book Customer Service Management Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

Author : Andrew A. Rezin
Publisher :
ISBN 13 : 9780138216429
Total Pages : 0 pages
Book Rating : 4.28/5 ( download)

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Download or read book Automotive Service Management written by Andrew A. Rezin and published by . This book was released on 2024-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Automotive service is a very complex and ever-changing business. The products, the technology, and the needs and desires of the customer base change daily. The rapid acceleration of new technologies creates dramatic advances in the vehicles that we drive. It also greatly influences the lives and expectations of our customers. At the same time, there are new competitors constantly entering the market with new approaches to cornering the market. This fast-paced industry requires continuous learning, constant vigilance, and an unfading passion if you desire to succeed. These same challenges, however, are exactly the ingredients that keep every day in this business fresh and new and challenging. There is never a dull moment"--

Author : Christian Gronroos
Publisher : John Wiley & Sons
ISBN 13 : 9781118921449
Total Pages : 0 pages
Book Rating : 4.45/5 ( download)

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Download or read book Service Management and Marketing written by Christian Gronroos and published by John Wiley & Sons. This book was released on 2016-01-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as well as of product manufacturers which want to become service providers. With a wide base of examples, Christian Grönroos draws on decades of experience to explain how to manage any organization as a service business and move closer to current and future customers. Service logic and service management are all about customer-focused outside-in management, using current academic research and business practice to make organizations more successful in the service-based economy. The author has created a unique set of YouTube video lectures, one per chapter, to enhance the chapter topics and further bring the concepts to life: https://www.youtube.com/watch?v=Ok5aU-aB3VI&list=PLGI2ZA6GM9FsuxR0RV9VATJjLfPEzQVh-

Author : Judith S. Hurwitz
Publisher : John Wiley & Sons
ISBN 13 : 0470529083
Total Pages : 338 pages
Book Rating : 4.89/5 ( download)

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Download or read book Service Management For Dummies written by Judith S. Hurwitz and published by John Wiley & Sons. This book was released on 2009-05-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Author : Sasser
Publisher : Simon and Schuster
ISBN 13 : 0029140927
Total Pages : 644 pages
Book Rating : 4.25/5 ( download)

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Download or read book Service Management Course written by Sasser and published by Simon and Schuster. This book was released on 1991 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author :
Publisher :
ISBN 13 :
Total Pages : 116 pages
Book Rating : 4.68/5 ( download)

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Download or read book Managing a Service Business written by and published by . This book was released on 1984 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : James A. Fitzsimmons
Publisher : Irwin/McGraw-Hill
ISBN 13 : 9780072823738
Total Pages : 576 pages
Book Rating : 4.39/5 ( download)

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Download or read book Service Management written by James A. Fitzsimmons and published by Irwin/McGraw-Hill. This book was released on 2004 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Amy R. Hurd
Publisher : Human Kinetics
ISBN 13 : 1718213433
Total Pages : 410 pages
Book Rating : 4.32/5 ( download)

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Download or read book Leisure Services Management written by Amy R. Hurd and published by Human Kinetics. This book was released on 2023-11-15 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leisure Services Management, Third Edition, outlines essential knowledge and competencies for successful leisure managers. The text prepares students for the Certified Park and Recreation Professional (CPRP) exam and for careers in commercial recreation, public agencies, and the nonprofit sector

Author : Louise Downe
Publisher : BIS Publishers
ISBN 13 : 9789063695439
Total Pages : 0 pages
Book Rating : 4.38/5 ( download)

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Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Author : James A. Fitzsimmons
Publisher : SAGE
ISBN 13 : 9780761917427
Total Pages : 348 pages
Book Rating : 4.2X/5 ( download)

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Download or read book New Service Development written by James A. Fitzsimmons and published by SAGE. This book was released on 2000 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw upon the expertise of internationally recognised authors.