Service In The Ai Era

Author : Jim Spohrer
Publisher : Business Expert Press
ISBN 13 : 1637423047
Total Pages : 171 pages
Book Rating : 4.42/5 ( download)

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Download or read book Service in the AI Era written by Jim Spohrer and published by Business Expert Press. This book was released on 2022-08-26 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today’s use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA). Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society. The book challenges all responsible actors – individuals, businesses, universities, and governments – to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.

Author : Nur Zincir-Heywood
Publisher : John Wiley & Sons
ISBN 13 : 1119675502
Total Pages : 402 pages
Book Rating : 4.01/5 ( download)

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Download or read book Communication Networks and Service Management in the Era of Artificial Intelligence and Machine Learning written by Nur Zincir-Heywood and published by John Wiley & Sons. This book was released on 2021-10-12 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: COMMUNICATION NETWORKS AND SERVICE MANAGEMENT IN THE ERA OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING Discover the impact that new technologies are having on communication systems with this up-to-date and one-stop resource Communication Networks and Service Management in the Era of Artificial Intelligence and Machine Learning delivers a comprehensive overview of the impact of artificial intelligence (AI) and machine learning (ML) on service and network management. Beginning with a fulsome description of ML and AI, the book moves on to discuss management models, architectures, and frameworks. The authors also explore how AI and ML can be used in service management functions like the generation of workload profiles, service provisioning, and more. The book includes a handpicked selection of applications and case studies, as well as a treatment of emerging technologies the authors predict could have a significant impact on network and service management in the future. Statistical analysis and data mining are also discussed, particularly with respect to how they allow for an improvement of the management and security of IT systems and networks. Readers will also enjoy topics like: A thorough introduction to network and service management, machine learning, and artificial intelligence An exploration of artificial intelligence and machine learning for management models, including autonomic management, policy-based management, intent based ­management, and network virtualization-based management Discussions of AI and ML for architectures and frameworks, including cloud ­systems, software defined networks, 5G and 6G networks, and Edge/Fog networks An examination of AI and ML for service management, including the automatic ­generation of workload profiles using unsupervised learning Perfect for information and communications technology educators, Communication Networks and Service Management in the Era of Artificial Intelligence and Machine Learning will also earn a place in the libraries of engineers and professionals who seek a structured reference on how the emergence of artificial intelligence and machine learning techniques is affecting service and network management.

Author : Marco Iansiti
Publisher : Harvard Business Press
ISBN 13 : 1633697630
Total Pages : 175 pages
Book Rating : 4.38/5 ( download)

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Download or read book Competing in the Age of AI written by Marco Iansiti and published by Harvard Business Press. This book was released on 2020-01-07 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: "a provocative new book" — The New York Times AI-centric organizations exhibit a new operating architecture, redefining how they create, capture, share, and deliver value. Now with a new preface that explores how the coronavirus crisis compelled organizations such as Massachusetts General Hospital, Verizon, and IKEA to transform themselves with remarkable speed, Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years. From Airbnb to Ant Financial, Microsoft to Amazon, research shows how AI-driven processes are vastly more scalable than traditional processes, allow massive scope increase, enabling companies to straddle industry boundaries, and create powerful opportunities for learning—to drive ever more accurate, complex, and sophisticated predictions. When traditional operating constraints are removed, strategy becomes a whole new game, one whose rules and likely outcomes this book will make clear. Iansiti and Lakhani: Present a framework for rethinking business and operating models Explain how "collisions" between AI-driven/digital and traditional/analog firms are reshaping competition, altering the structure of our economy, and forcing traditional companies to rearchitect their operating models Explain the opportunities and risks created by digital firms Describe the new challenges and responsibilities for the leaders of both digital and traditional firms Packed with examples—including many from the most powerful and innovative global, AI-driven competitors—and based on research in hundreds of firms across many sectors, this is your essential guide for rethinking how your firm competes and operates in the era of AI.

Author : Roland T. Rust
Publisher : Springer Nature
ISBN 13 : 3030529770
Total Pages : 185 pages
Book Rating : 4.72/5 ( download)

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Download or read book The Feeling Economy written by Roland T. Rust and published by Springer Nature. This book was released on 2021-01-19 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: As machines are trained to “think,” many tasks that previously required human intelligence are becoming automated through artificial intelligence. However, it is more difficult to automate emotional intelligence, and this is where the human worker’s competitive advantage over machines currently lies. This book explores the impact of AI on everyday life, looking into workers’ adaptation to these changes, the ways in which managers can change the nature of jobs in light of AI developments, and the potential for humans and AI to continue working together. The book argues that AI is rapidly assuming a larger share of thinking tasks, leaving human intelligence to focus on feeling. The result is the “Feeling Economy,” in which both employees and consumers emphasize feeling to an unprecedented extent, with thinking tasks largely delegated to AI. The book shows both theoretical and empirical evidence that this shift is well underway. Further, it explores the effect of the Feeling Economy on our everyday lives in the areas such as shopping, politics, and education. Specifically, it argues that in this new economy, through empathy and people skills, women may gain an unprecedented degree of power and influence. This book will appeal to readers across disciplines interested in understanding the impact of AI on business and our daily lives. It represents a bold, potentially controversial attempt to gauge the direction in which society is heading.

Author : Mohamed Ben Ahmed
Publisher : Springer Nature
ISBN 13 : 3030668401
Total Pages : 1530 pages
Book Rating : 4.02/5 ( download)

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Download or read book Innovations in Smart Cities Applications Volume 4 written by Mohamed Ben Ahmed and published by Springer Nature. This book was released on 2021-02-12 with total page 1530 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings book is the fourth edition of a series of works which features emergent research trends and recent innovations related to smart city presented at the 5th International Conference on Smart City Applications SCA20 held in Safranbolu, Turkey. This book is composed of peer-reviewed chapters written by leading international scholars in the field of smart cities from around the world. This book covers all the smart city topics including Smart Citizenship, Smart Education, Smart Mobility, Smart Healthcare, Smart Mobility, Smart Security, Smart Earth Environment & Agriculture, Smart Economy, Smart Factory and Smart Recognition Systems. This book contains a special section intended for Covid-19 pandemic researches. This book edition is an invaluable resource for courses in computer science, electrical engineering and urban sciences for sustainable development.

Author : Nicolò Valigi
Publisher : Manning Publications
ISBN 13 : 1617296066
Total Pages : 262 pages
Book Rating : 4.62/5 ( download)

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Download or read book Zero to AI written by Nicolò Valigi and published by Manning Publications. This book was released on 2020-05-19 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summary How can artificial intelligence transform your business? In Zero to AI, you’ll explore a variety of practical AI applications you can use to improve customer experiences, optimize marketing, help you cut costs, and more. In this engaging guide written for business leaders and technology pros alike, authors and AI experts Nicolò Valigi and Gianluca Mauro use fascinating projects, hands-on activities, and real-world explanations to make it clear how your business can benefit from AI. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology There’s no doubt that artificial intelligence has made some impressive headlines recently, from besting chess and Go grand masters to producing uncanny deep fakes that blur the lines of reality. But what can AI do for you? If you want to understand how AI will impact your business before you invest your time and money, this book is for you. About the book Zero to AI uses clear examples and jargon-free explanations to show the practical benefits of AI. Each chapter explores a real-world case study demonstrating how companies like Google and Netflix use AI to shape their industries. You begin at the beginning, with a primer on core AI concepts and realistic business outcomes. To help you prepare for the transition, the book breaks down a successful AI implementation, including advice on hiring the right team and making decisions about resources, risks, and costs. What's inside Identifying where AI can help your organization Designing an AI strategy Evaluating project scope and business impact Using AI to boost conversion rates, curate content, and analyze feedback Understanding how modern AI works and what it can/can’t do About the reader For anyone who wants to gain an understanding of practical artificial intelligence and learn how to design and develop projects with high business impact. About the author Gianluca Mauro and Nicolò Valigi are the cofounders of AI Academy, a company specializing in AI trainings and consulting. Table of Contents: 1. An introduction to artificial intelligence PART 1 - UNDERSTANDING AI 2. Artificial intelligence for core business data 3. AI for sales and marketing 4. AI for media 5. AI for natural language 6. AI for content curation and community building PART 2 - BUILDING AI 7. Ready—finding AI opportunities 8. Set—preparing data, technology, and people 9. Go—AI implementation strategy 10. What lies ahead

Author : Bezaleel Chan
Publisher : 莫問
ISBN 13 :
Total Pages : 35 pages
Book Rating : 4./5 ( download)

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Download or read book Where to go in the AI Era written by Bezaleel Chan and published by 莫問. This book was released on with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : James Barrat
Publisher : Macmillan
ISBN 13 : 1250032261
Total Pages : 142 pages
Book Rating : 4.63/5 ( download)

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Download or read book Our Final Invention written by James Barrat and published by Macmillan. This book was released on 2013-10-01 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elon Musk named Our Final Invention one of 5 books everyone should read about the future A Huffington Post Definitive Tech Book of 2013 Artificial Intelligence helps choose what books you buy, what movies you see, and even who you date. It puts the "smart" in your smartphone and soon it will drive your car. It makes most of the trades on Wall Street, and controls vital energy, water, and transportation infrastructure. But Artificial Intelligence can also threaten our existence. In as little as a decade, AI could match and then surpass human intelligence. Corporations and government agencies are pouring billions into achieving AI's Holy Grail—human-level intelligence. Once AI has attained it, scientists argue, it will have survival drives much like our own. We may be forced to compete with a rival more cunning, more powerful, and more alien than we can imagine. Through profiles of tech visionaries, industry watchdogs, and groundbreaking AI systems, Our Final Invention explores the perils of the heedless pursuit of advanced AI. Until now, human intelligence has had no rival. Can we coexist with beings whose intelligence dwarfs our own? And will they allow us to?

Author : Brian Ka Chan
Publisher : Mind Data
ISBN 13 : 9781775144007
Total Pages : pages
Book Rating : 4.03/5 ( download)

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Download or read book Taming Artificial Intelligence written by Brian Ka Chan and published by Mind Data. This book was released on 2017-12-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Taming Artificial Intelligence showcases a pragmatic solution to resolve the inevitable clash between humans and intelligent machines while still maximizing individual productivity. The fear of AI is real because humans already are competing with AI. That fear is made worse because we have no sign of hope or clear solutions to threats to the academy, business, government, and - most importantly - people in the workforce. Readers will discover: -An Human-Centric Actionable "AI Evolution" Blueprint for Human - AI to join force -New Business and Product models that will empower employers and employees alike -How to avoid landing on the wrong side of income inequality, which will accelerate with the growth of AI -The New Currency of Power for the AI era -What you must do now if your job is at risk -The government's responsibility to lead the AI wave rather than ride it Taming Artificial Intelligence proposes a Mind-as-a-Service AI-Evolution Framework, with the aim of achieving three objectives: 1. Human First: Humans and AI machines will seamlessly integrate and complement each other, allowing for optimal productivity rather than competing for scarce work. 2. Sustainable: A long-term framework to minimize negative social impact by helping individuals and businesses transition smoothly from the current Weak Narrow stage of AI to its coming Strong General stage. 3. Actionable: Provide actionable plans from the perspectives of individuals, businesses, governments, and nonprofits or charities to secure a dominant place in the AI-driven future. Taming Artificial Intelligence takes a very optimistic but realistic view of our technological future. It will allow job seekers, entrepreneurs, government leaders, and non-profit visionaries to leap over competitors who are not prepared for the conflict between humans and AI machines through a controlled AI Evolution.

Author : Ross Smith
Publisher : Pearson Education
ISBN 13 : 0138286655
Total Pages : 467 pages
Book Rating : 4.51/5 ( download)

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Download or read book The AI Revolution in Customer Service and Support written by Ross Smith and published by Pearson Education. This book was released on 2024-08-05 with total page 467 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us