Service America In The New Economy

Author : Karl Albrecht
Publisher : McGraw-Hill Professional Publishing
ISBN 13 : 9780870946592
Total Pages : 228 pages
Book Rating : 4.95/5 ( download)

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Download or read book Service America! written by Karl Albrecht and published by McGraw-Hill Professional Publishing. This book was released on 1985 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty.

Author : Karl Albrecht
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 332 pages
Book Rating : 4.35/5 ( download)

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Download or read book Service America in the New Economy written by Karl Albrecht and published by McGraw-Hill Companies. This book was released on 2002 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.

Author : Stephen A. Herzenberg
Publisher : Cornell University Press
ISBN 13 : 1501725599
Total Pages : 237 pages
Book Rating : 4.93/5 ( download)

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Download or read book New Rules for a New Economy written by Stephen A. Herzenberg and published by Cornell University Press. This book was released on 2018-08-06 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Three quarters of the American workforce is now employed in services, a substantial portion in low-paying, dead-end jobs. Can the service economy do as well by the American worker as the old manufacturing economy? Can the widely shared prosperity that accompanied steady increases in productivity and performance in manufacturing be replicated in the services? They can and they will, the authors of this timely book contend, but only if outmoded policies and practices are brought into line with the new economy. New Rules for a New Economy explains why this must be accomplished and how we can start.The authors call for new, decentralized institutions suited to a dynamic economy in which change is constant and rapid. In particular, they see a need for job ladders and worker associations that cut across firm boundaries. These institutions would foster individual and collective learning, mark out career paths, and facilitate coordination among both individuals and organizations in a networked economy. The authors propose new rules to reshape labor market institutions and policy, improving economic performance and opportunities for workers. Unusual in providing a comprehensive theoretical perspective that is grounded in detailed case research, this book points the way to a better future, not just for elite knowledge workers but for everyone.

Author : Gregory Salsbury
Publisher : FT Press
ISBN 13 : 0137065949
Total Pages : 303 pages
Book Rating : 4.43/5 ( download)

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Download or read book Retirementology written by Gregory Salsbury and published by FT Press. This book was released on 2010-04-25 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bonus content "What's Your Retirementology I.Q.?" included in this digital edition. Looking ahead to retirement? Depending on your circumstances and your age, you may no longer have any margin for error. And your emotions and irrational behavior could be perpetuating a dangerous cycle of overspending and rising debt that may shatter whatever vision of retirement you still have. Welcome to the world of Retirementology. Retirementology bridges retirement planning with investor psychology and the market Meltdown of 2008 to produce an entirely new way of thinking about how we spend, how we save, how we borrow, and how we invest. Financial mistakes are deeply rooted in human nature, but you may be able to overcome them--if you understand the breakthrough principles of behavioral economics and apply them in your own retirement planning. Dr. Gregory Salsbury identifies some of the classic cognitive biases and behavioral mistakes most of us keep making when it comes to retirement planning. For example: Why will people drive 45 minutes to use a $2.00 coupon? Why won’t people sell a poor performing stock just because they inherited it from grandma? Why do people spend differently with a credit card than they do with cash? Why do people believe that they paid no income taxes because they received a refund? You’ll learn why the financial meltdown has amplified the impact of these all-too-human cognitive mistakes and discover ideas for addressing them. The bottom line for your bottom line is that retirement can no longer be ignored, viewed as a single event, relegated to a “zone,” or romanticized. Instead, you must understand how every spending and financial decision you make from here on can impact the way you will spend your golden years. Retirementology attempts to help you do just that. Retirement planning: right brain versus left brain Why these different areas of the brain impact financial decisions--and what to do about it It’s real money! “De-layering” your finances How to overcome the psychological tricks that separate you from your money Family matters: managing financial support decisions for your extended family Choosing between your family or your retirement Get “long-term smart” How longevity, inflation, volatility, and your own expectations impact your retirement goals

Author : Gerald F. Davis
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626562806
Total Pages : 241 pages
Book Rating : 4.06/5 ( download)

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Download or read book The Vanishing American Corporation written by Gerald F. Davis and published by Berrett-Koehler Publishers. This book was released on 2016-05-02 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: It may be hard to believe in an era of Walmart, Citizens United, and the Koch brothers, but corporations are on the decline. The number of American companies listed on the stock market dropped by half between 1996 and 2012. In recent years we've seen some of the most storied corporations go bankrupt (General Motors, Chrysler, Eastman Kodak) or disappear entirely (Bethlehem Steel, Lehman Brothers, Borders). Gerald Davis argues this is a root cause of the income inequality and social instability we face today. Corporations were once an integral part of building the middle class. He points out that in their heyday they offered millions of people lifetime employment, a stable career path, health insurance, and retirement pensions. They were like small private welfare states. The businesses that are replacing them will not fill the same role. For one thing, they employ far fewer people—the combined global workforces of Facebook, Yelp, Zynga, LinkedIn, Zillow, Tableau, Zulily, and Box are smaller than the number of people who lost their jobs when Circuit City was liquidated in 2009. And in the “sharing economy,” companies have no obligation to most of the people who work for them—at the end of 2014 Uber had over 160,000 “driver-partners” in the United States but recognized only about 2,000 people as actual employees. Davis tracks the rise of the large American corporation and the economic, social, and technological developments that have led to its decline. The future could see either increasing economic polarization, as careers turn into jobs and jobs turn into tasks, or a more democratic economy built from the grass roots. It's up to us.

Author : Daniel Gross
Publisher : Simon and Schuster
ISBN 13 : 1451621361
Total Pages : 340 pages
Book Rating : 4.65/5 ( download)

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Download or read book Better, Stronger, Faster written by Daniel Gross and published by Simon and Schuster. This book was released on 2012-05-08 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Financial meltdown, a deep recession, and political polarization—combined with strong growth outside the United States—have led to a global bubble of pessimism surrounding America’s economic prospects. Bloated with debt, and outpaced by China and other emerging markets, the United States has been left for dead as an economic force. But in this time of grim predictions, Daniel Gross, Yahoo! financial columnist and author of Dumb Money, offers a refreshingly optimistic take on our nation’s economic prospects, examining the positive trends that point to a better, stronger future. Widely respected for his Newsweek and Slate coverage of the crash and the recovery, Daniel Gross shows that much of the talk about decline is misplaced. In the wake of the crash, rather than accept the inevitability of a Japan-style lost decade, America’s businesses and institutions tapped into the very strengths that built the nation’s economy into a global powerhouse in the first place: speed, ingenuity, adaptability, pragmatism, entrepreneurship, and, most significant, an ability to engage with the world. As the United States wallowed in self-pity, the world continued to see promise in what America has to offer—buying exports, investing in the United States, and adopting American companies and business models as their own. Global growth, it turns out, is not a zero-sum game. Better, Stronger, Faster is an account of the remarkable reconstruction and reorientation that started in March 2009, a period that Gross compares to March 1933—as both marked the start of unexpected recoveries. As the U.S. public sector undertook aggressive fiscal and monetary actions, the private sector sprang into action. Companies large and small restructured, tapped into long-dormant internal resources, and invested for growth, at home and abroad. Between 2009 and 2011, as Europe struggled with a cascade of crises, the U.S. got back on its feet—and began to run. Through stories of innovative solutions devised by policy makers, businesses, investors, and consumers, Gross explains how America has the potential to emerge from this period, not as the unrivaled ruler of the global economy but as a healthier leader and an enabler of sustainable growth.

Author : Anthony Patrick Carnevale
Publisher :
ISBN 13 :
Total Pages : 140 pages
Book Rating : 4.33/5 ( download)

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Download or read book America and the New Economy written by Anthony Patrick Carnevale and published by . This book was released on 1991 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Price V. Fishback
Publisher : University of Chicago Press
ISBN 13 : 0226251292
Total Pages : 634 pages
Book Rating : 4.95/5 ( download)

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Download or read book Government and the American Economy written by Price V. Fishback and published by University of Chicago Press. This book was released on 2008-09-15 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: The American economy has provided a level of well-being that has consistently ranked at or near the top of the international ladder. A key source of this success has been widespread participation in political and economic processes. In The Government and the American Economy, leading economic historians chronicle the significance of America’s open-access society and the roles played by government in its unrivaled success story. America’s democratic experiment, the authors show, allowed individuals and interest groups to shape the structure and policies of government, which, in turn, have fostered economic success and innovation by emphasizing private property rights, the rule of law, and protections of individual freedom. In response to new demands for infrastructure, America’s federal structure hastened development by promoting the primacy of states, cities, and national governments. More recently, the economic reach of American government expanded dramatically as the populace accepted stronger limits on its economic freedoms in exchange for the increased security provided by regulation, an expanded welfare state, and a stronger national defense.

Author : Brian C. Johnson
Publisher : Augsburg Fortress Publishers
ISBN 13 : 1506470750
Total Pages : 263 pages
Book Rating : 4.57/5 ( download)

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Download or read book Our Fair Share written by Brian C. Johnson and published by Augsburg Fortress Publishers. This book was released on 2021-09-28 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: America's economy does not currently live up to our country's core values. We are a nation founded on the ideals of coming together across differences to forge a common future. Yet over the past fifty years, our economy has been pulling us apart at unprecedented rates. By allowing top income earners and the wealthiest Americans to hoard wealth like almost never before, we belie what makes our country great. This is a threat to our well-being, our democracy, and our values. Brian C. Johnson combines accessible scholarship on wealth and income inequality in America with deeply personal accounts of six Americans of diverse backgrounds who are each wrestling with what it means to survive and thrive in this new economic world. In so doing, he offers a solution that is as visionary as it is practical. Dubbed the Citizen Dividend, this revolutionary model assumes that economic growth is built off of the wealth we have created together as a country, and together we all reap its benefits. In Our Fair Share, Johnson lays the groundwork for implementing this solution, detailing what the Citizen Dividend is, offering examples of similar existing models, outlining the benefits of such systems, tackling some of the common concerns that arise, and offering a path toward making it a reality. Ultimately, Our Fair Share calls on each of us to claim what is uniquely American, building a common future that embraces and celebrates our differences. This is our revolutionary inheritance. May we all benefit from it.

Author : Thomas M. Stanback
Publisher : Totowa, N.J. : Allanheld, Osmun
ISBN 13 :
Total Pages : 184 pages
Book Rating : 4.55/5 ( download)

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Download or read book Services, the New Economy written by Thomas M. Stanback and published by Totowa, N.J. : Allanheld, Osmun. This book was released on 1981 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: