Service Agreements A Management Guide

Author : Rob Benyon
Publisher : Van Haren
ISBN 13 : 9401801304
Total Pages : 101 pages
Book Rating : 4.00/5 ( download)

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Download or read book Service Agreements - A Management Guide written by Rob Benyon and published by Van Haren. This book was released on 2006-09-09 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Chinese, English.This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

Author : Robert Johnston
Publisher : Van Haren
ISBN 13 : 9087531885
Total Pages : 101 pages
Book Rating : 4.81/5 ( download)

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Download or read book Service Agreements - A Management Guide written by Robert Johnston and published by Van Haren. This book was released on 2006-09-09 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

Author : Andrew Hiles
Publisher : Rothstein Associates Inc
ISBN 13 : 9781931332132
Total Pages : 296 pages
Book Rating : 4.34/5 ( download)

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Download or read book The Complete Guide to IT Service Level Agreements written by Andrew Hiles and published by Rothstein Associates Inc. This book was released on 2002 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.

Author : Andrew Hiles, Hon FBCI, EIoSCM
Publisher : Rothstein Publishing
ISBN 13 : 1931332991
Total Pages : 294 pages
Book Rating : 4.96/5 ( download)

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Download or read book The Complete Guide to IT Service Level Agreements written by Andrew Hiles, Hon FBCI, EIoSCM and published by Rothstein Publishing. This book was released on 2016-06-01 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most suppliers lose around 16% of their customers each year. The reason? Poor service — whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners.

Author : Anuj Saxena
Publisher : J. Ross Publishing
ISBN 13 : 1932159908
Total Pages : 345 pages
Book Rating : 4.05/5 ( download)

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Download or read book Enterprise Contract Management written by Anuj Saxena and published by J. Ross Publishing. This book was released on 2008-02-15 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization, increased economic and geopolitical uncertainty, technological advancements, and a rise in the number of regulations and legislations have led to a significant rise in the importance, volume, and complexity of modern contractual agreements. Yet, in spite of these profound changes, many organizations still manage the contracting process in a fragmented, manual, and ad-hoc manner, resulting in poor contract visibility, ineffective monitoring and management of contract compliance, and inadequate analysis of contract performance. The net effect of this has been a heightened interest in re-engineering and automation of Enterprise Contract Management (ECM) processes across industry sectors and geographies. Enterprise Contract Management: A Practical Guide to Successfully Implementing an ECM Solution addresses all the questions surrounding ECM, ECM solutions, and the project management, change management, and risk management considerations to ensure its successful implementation. This concise text will help your organization manage the challenges of the contract life cycle and the key success factors and pitfalls in a typical ECM solution. It is a must read for corporate executives, buyers, procurement and strategic sourcing specialists, contract administrators and procurement managers. There is currently no other book available on ECM solutions. All existing books on contract management focus on the legal aspects of contracts, but none describe the functions, features, capabilities of technology solutions that support ECM, nor do they explain the key considerations for ensuring a successful ECM solution implementation.

Author : Mark E. Salesky
Publisher : Springer
ISBN 13 : 331941156X
Total Pages : 178 pages
Book Rating : 4.69/5 ( download)

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Download or read book The Project Managers Guide to IDIQ Task Order Service Contracts written by Mark E. Salesky and published by Springer. This book was released on 2016-11-04 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every year the US federal government will spend roughly 100 billion dollars through competitive IDIQ (Indefinite Duration Indefinite Quantity) contracts. When you add in contracts awarded by State governments and commercial organizations using very similar processes you’re looking at 700 billion dollars’ worth of business. Getting a slice of that pie depends on how well you manage the contracting project. This is because IDIQs are essentially empty contract structures which then require a second round of winning task orders. For contracts with the government, this two-step structure which is specified in law and regulation, has specific pitfalls and opportunities which are rarely the subject of contract and project management training. Salesky’s coaching style talks you through the specific challenges in the startup, management, and closing of the IDIQ. This book gives a pragmatic and best-practice description of the entire life cycle of this type of contract offering you the “inside advisor” you need to help you through the pragmatics issues of clients’, performers’, and bosses’ expectations.

Author : Karl Palachuk
Publisher : Great Little Book Publishing Company, Incorporated
ISBN 13 : 9780976376026
Total Pages : 208 pages
Book Rating : 4.24/5 ( download)

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Download or read book Service Agreements for Smb Consultants written by Karl Palachuk and published by Great Little Book Publishing Company, Incorporated. This book was released on 2011-07-01 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Agreements for SMB Consultants: A Quick-Start Guide to Managed Services by Karl W. Palachuk is an essential guide for I.T. Consultants. All forms are available to download online.Everyone knows it: Spoken agreements aren't worth the paper they're written on.The SMB Consultant is facing changes we never imaged a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the "SMB Space." Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years.Service agreements literally define your business. If you're not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business.Whether you sell your services hourly, in blocks of time, or with a Managed Service plan, you need a good service agreement.As with his other books, Karl gives you more than just the forms. Service Agreements for SMB Consultants includes best practices and lots of great information to help you run your business more prosperously.

Author : Andrew Hiles
Publisher : Rothstein Associates Incorporated
ISBN 13 : 9780964164826
Total Pages : 264 pages
Book Rating : 4.25/5 ( download)

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Download or read book The Complete Guide to IT Service Level Agreements written by Andrew Hiles and published by Rothstein Associates Incorporated. This book was released on 1999 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781717325877
Total Pages : 160 pages
Book Rating : 4.74/5 ( download)

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Download or read book Master Service Agreement Management written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-04-23 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: What threat is Master Service Agreement Management addressing? Who will be responsible for deciding whether Master Service Agreement Management goes ahead or not after the initial investigations? Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Master Service Agreement Management? How are the Master Service Agreement Management's objectives aligned to the group's overall stakeholder strategy? How likely is the current Master Service Agreement Management plan to come in on schedule or on budget? This instant Master Service Agreement Management self-assessment will make you the credible Master Service Agreement Management domain veteran by revealing just what you need to know to be fluent and ready for any Master Service Agreement Management challenge. How do I reduce the effort in the Master Service Agreement Management work to be done to get problems solved? How can I ensure that plans of action include every Master Service Agreement Management task and that every Master Service Agreement Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Master Service Agreement Management costs are low? How can I deliver tailored Master Service Agreement Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Master Service Agreement Management essentials are covered, from every angle: the Master Service Agreement Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Master Service Agreement Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Master Service Agreement Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Master Service Agreement Management are maximized with professional results. Your purchase includes access details to the Master Service Agreement Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.

Author : International Association for Contract and Commercial Management(IACCM)
Publisher : Van Haren
ISBN 13 : 908753972X
Total Pages : 656 pages
Book Rating : 4.26/5 ( download)

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Download or read book Contract and Commercial Management - The Operational Guide written by International Association for Contract and Commercial Management(IACCM) and published by Van Haren. This book was released on 2011-11-11 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in disappointment is that most organizations 'are not very good at contracting'. This ground-breaking title from leading authority IACCM (International Association for Contract and Commercial Management) represents the collective wisdom and experience of Contract, Legal and Commercial experts from some of the world s leading companies to define how to partner for performance. This practical guidance is designed to support practitioners through the contract lifecycle and to give both supply and buy perspectives, leading to a more consistent approach and language that supports greater efficiency and effectiveness. Within the five phases described in this book (Initiate, Bid, Development, Negotiate and Manage), readers will find invaluable guidance on the whole lifecycle with insights to finance, law and negotiation, together with dispute resolution, change control and risk management. This title is the official IACCM operational guidance and fully supports and aligns with the course modules for Certification.