Quality Management For It Services Perspectives On Business And Process Performance

Author : Praeg, Claus-Peter
Publisher : IGI Global
ISBN 13 : 1616928913
Total Pages : 348 pages
Book Rating : 4.19/5 ( download)

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Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

Author : Claus-Peter Praeg
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.54/5 ( download)

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Download or read book Quality Management for IT Services written by Claus-Peter Praeg and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

Author : Manfred Bruhn
Publisher : Springer Nature
ISBN 13 : 3662670321
Total Pages : 645 pages
Book Rating : 4.23/5 ( download)

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Download or read book Quality Management for Services written by Manfred Bruhn and published by Springer Nature. This book was released on 2023 with total page 645 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.

Author : Antanas Mitasiunas
Publisher : Springer
ISBN 13 : 3319130366
Total Pages : 294 pages
Book Rating : 4.61/5 ( download)

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Download or read book Software Process Improvement and Capability Determination written by Antanas Mitasiunas and published by Springer. This book was released on 2014-10-13 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 14th International Conference on Software Process Improvement and Capability Determination, SPICE 2014, held in Vilnius, Lithuania, in November 2014. The 21 revised full papers presented together with 6 short papers were carefully reviewed and selected from 49 submissions. The papers are organized in topical sections on developing process models for assessment; software process and models; software models and product lines; assessment; agile processes; processes improvement and VSE.

Author : Boris Otto
Publisher : epubli
ISBN 13 : 3737575932
Total Pages : 168 pages
Book Rating : 4.35/5 ( download)

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Download or read book Corporate Data Quality written by Boris Otto and published by epubli. This book was released on 2015-12-08 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data is the foundation of the digital economy. Industry 4.0 and digital services are producing so far unknown quantities of data and make new business models possible. Under these circumstances, data quality has become the critical factor for success. This book presents a holistic approach for data quality management and presents ten case studies about this issue. It is intended for practitioners dealing with data quality management and data governance as well as for scientists. The book was written at the Competence Center Corporate Data Quality (CC CDQ) in close cooperation between researchers from the University of St. Gallen and Fraunhofer IML as well as many representatives from more than 20 major corporations. Chapter 1 introduces the role of data in the digitization of business and society and describes the most important business drivers for data quality. It presents the Framework for Corporate Data Quality Management and introduces essential terms and concepts. Chapter 2 presents practical, successful examples of the management of the quality of master data based on ten cases studies that were conducted by the CC CDQ. The case studies cover every aspect of the Framework for Corporate Data Quality Management. Chapter 3 describes selected tools for master data quality management. The three tools have been distinguished through their broad applicability (method for DQM strategy development and DQM maturity assessment) and their high level of innovation (Corporate Data League). Chapter 4 summarizes the essential factors for the successful management of the master data quality and provides a checklist of immediate measures that should be addressed immediately after the start of a data quality management project. This guarantees a quick start into the topic and provides initial recommendations for actions to be taken by project and line managers. Please also check out the book's homepage at cdq-book.org/

Author : Terry Rout
Publisher : Springer
ISBN 13 : 3319198602
Total Pages : 253 pages
Book Rating : 4.06/5 ( download)

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Download or read book Software Process Improvement and Capability Determination written by Terry Rout and published by Springer. This book was released on 2015-06-02 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 15th International Conference on Software Process Improvement and Capability Determination, SPICE 2015, held in Gothenburg, Sweden, in June 2015. The 17 revised full papers presented together with three short papers were carefully reviewed and selected from 48 submissions. The papers are organized in topical sections on industrial frameworks; implementation and assessment; process improvement; agile processes; assessment and maturity models; process and education.

Author : Paul M. Clarke
Publisher : Springer
ISBN 13 : 3319389807
Total Pages : 447 pages
Book Rating : 4.06/5 ( download)

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Download or read book Software Process Improvement and Capability Determination written by Paul M. Clarke and published by Springer. This book was released on 2016-05-11 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 16th International Conference on Software Process Improvement and Capability Determination, SPICE 2016, held in Dublin, Ireland, in June 2016. The 28 full papers presented together with 5 short papers were carefully reviewed and selected from 52 submissions. The papers are organized in the following topical sections: SPI in regulated and safety critical domains; gamification and education issues in SPI; SPI in agile and small settings; SPI and assessment; SPI and project management concerns; empirical research case studies of SPI; knowledge and human communications issues in SPI.

Author : Peter Wiggers
Publisher : Routledge
ISBN 13 : 1136390790
Total Pages : 306 pages
Book Rating : 4.91/5 ( download)

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Download or read book IT Performance Management written by Peter Wiggers and published by Routledge. This book was released on 2012-06-25 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value * Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies

Author : Alam, Firoz
Publisher : IGI Global
ISBN 13 : 1466650125
Total Pages : 409 pages
Book Rating : 4.21/5 ( download)

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Download or read book Using Technology Tools to Innovate Assessment, Reporting, and Teaching Practices in Engineering Education written by Alam, Firoz and published by IGI Global. This book was released on 2014-01-31 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many can now conclude that utilizing educational technologies can be considered the primary tools to inspire students to learn. Combining these technologies with the best teaching and learning practices can engage in creativity and imagination in the engineering field. Using Technology Tools to Innovate Assessment, Reporting, and Teaching Practices in Engineering Education highlights the lack of understanding of teaching and learning with technology in higher education engineering programs while emphasizing the important use of this technology. This book aims to be essential for professors, graduate, and undergraduate students in the engineering programs interested learning the appropriate use of technological tools.

Author : Uthayakumar, M.
Publisher : IGI Global
ISBN 13 : 1522554467
Total Pages : 403 pages
Book Rating : 4.62/5 ( download)

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Download or read book Handbook of Research on Green Engineering Techniques for Modern Manufacturing written by Uthayakumar, M. and published by IGI Global. This book was released on 2018-11-16 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: Green manufacturing has developed into an essential aspect of contemporary manufacturing practices, calling for environmentally friendly and sustainable techniques. Implementing successful green manufacturing processes not only improves business efficiency and competitiveness but also reduces harmful production in the environment. The Handbook of Research on Green Engineering Techniques for Modern Manufacturing provides emerging perspectives on the theoretical and practical aspects of green industrial concepts, such as green supply chain management and reverse logistics, for the sustainable utilization of resources and applications within manufacturing and engineering. Featuring coverage on a broad range of topics such as additive manufacturing, integrated manufacturing systems, and machine materials, this publication is ideally designed for engineers, environmental professionals, researchers, academicians, managers, policymakers, and graduate-level students seeking current research on recent and sustainable practices in manufacturing processes.