Quality Management And Accounting In Service Industries

Author : Wojciech Sadkowski
Publisher : Routledge
ISBN 13 : 1000610861
Total Pages : 211 pages
Book Rating : 4.64/5 ( download)

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Download or read book Quality Management and Accounting in Service Industries written by Wojciech Sadkowski and published by Routledge. This book was released on 2022-05-17 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: The process of globalisation in world markets, and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calculation. This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies. The book consists of six chapters that present both a theoretical and an empirical part. In the theoretical part, the following issues are discussed: quality costs; the evolution of quality cost calculation; quality cost calculation models and their applications to date; and the specific way in which service companies operate. The practical part presents the authors' model of quality cost calculation along with the adopted assumptions and cost structure, as well as the research methodology and verification of the use of the developed model in a selected service company. The research gives credence to the role and importance of this tool in economic practice. The book will be desired reading by both theoreticians and practitioners of quality management and accounting. It is also a valuable resource for master’s and doctoral students wishing to broaden their knowledge of quality costs and their calculation in the fields of economics and management. The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

Author : John Maleyeff
Publisher : Routledge
ISBN 13 : 100058772X
Total Pages : 225 pages
Book Rating : 4.22/5 ( download)

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Download or read book Quality Service Management written by John Maleyeff and published by Routledge. This book was released on 2022-05-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.

Author : James A. Brimson
Publisher : Wiley
ISBN 13 : 9780471013518
Total Pages : 384 pages
Book Rating : 4.1X/5 ( download)

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Download or read book Activity-Based Management written by James A. Brimson and published by Wiley. This book was released on 1994-02-18 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corporate Accounting The ABCs of ABM Activity-based management (ABM) has already proven extremely valuable to manufacturers in helping them cut waste, improve quality, reduce cycle times, and get their products to market faster. Now revised and expanded, this indispensable resource illustrates how ABM can be applied to all types of organizations-including service groups, government agencies, and nonprofit entities-and any department within them. Using a variety of examples, authors James A. Brimson and John Antos examine a company structure and break down its separate activities to measure each activity's cost/performance effectiveness. Introducing an innovative five-step approach to calculating activity cost, they provide tangible performance criteria linked to time, value, service, quality, flexibility, cost, and performance-to-schedule, and demonstrate how to use activity analysis to ensure that price structure is reflective of total costs. A vital tool for modern times, this is essential reading for CEOs, operations executives, controllers, managers, and others who are seeking a comprehensive, up-to-date guide on activity-based management and its proper implementation.

Author : Mitchell Franklin
Publisher :
ISBN 13 : 9781680922943
Total Pages : 746 pages
Book Rating : 4.47/5 ( download)

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Download or read book Principles of Accounting Volume 2 - Managerial Accounting written by Mitchell Franklin and published by . This book was released on 2019-02-14 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt: A less-expensive grayscale paperback version is available. Search for ISBN 9781680922936. Principles of Accounting is designed to meet the scope and sequence requirements of a two-semester accounting course that covers the fundamentals of financial and managerial accounting. This book is specifically designed to appeal to both accounting and non-accounting majors, exposing students to the core concepts of accounting in familiar ways to build a strong foundation that can be applied across business fields. Each chapter opens with a relatable real-life scenario for today's college student. Thoughtfully designed examples are presented throughout each chapter, allowing students to build on emerging accounting knowledge. Concepts are further reinforced through applicable connections to more detailed business processes. Students are immersed in the "why" as well as the "how" aspects of accounting in order to reinforce concepts and promote comprehension over rote memorization.

Author : David Dugdale
Publisher : Taylor & Francis
ISBN 13 : 1000784827
Total Pages : 193 pages
Book Rating : 4.24/5 ( download)

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Download or read book Strategic Pricing and Management Accounting written by David Dugdale and published by Taylor & Francis. This book was released on 2022-11-11 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management accountants should have a key role to play in developing and executing pricing strategy and policy. However, their historical focus on costing and operations means that their potential as business partners with marketing and sales professionals is easily overlooked. This book focuses on how management accountants can help key stakeholders in the formulation and execution of pricing policy and, conversely, on showing managers responsible for pricing decisions how they could be helped by management accountants. It equips management accountants with a unique overview of pricing theory, the practical, quantitative techniques they should know and the value they can bring to the pricing function. The book analyses segmentation, value to customer, price-value maps, segmental pricing, product differentiation and dynamic pricing, with traditional economic theory, showing how these ideas have implications for management accountants and the value that they can bring to the business. Differences in customer value have been integral to economic theory for decades and price discrimination, the technique of charging different prices to different customers for the same or similar goods, is well-established. This observation provides the central core of this book. The methods of price discrimination are set out in detail, showing how management accountants can bring their analytical skills to bear in helping executives and pricing professionals take advantage of differences in customer valuation to improve profits. The book provides a thorough overview of the field and offers a good introduction for researchers and students. Equally, the book shows managers, marketers and pricing professionals how management accountants can assist them in delivering better pricing practice.

Author : Wuyi Zeng
Publisher : Springer Nature
ISBN 13 : 9813366028
Total Pages : 225 pages
Book Rating : 4.22/5 ( download)

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Download or read book A Study of Quality Management of Official Statistics in China written by Wuyi Zeng and published by Springer Nature. This book was released on 2022-01-01 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on how to improve the quality management of official statistics in China. Official statistics help to build an overview of China’s social and economic development and play an important role in policymaking for government as well as in decision-making for enterprises. Because of the great value in reference, the quality of official statistics also constitutes the concern from the public. This book summarizes three levels for understanding the concept of the quality of official statistics and analyzes possible affections from social and economic environment, political and management perspectives. Government statistical data is an important information reflecting China’s economic and social development, an important tool for Party committees at all levels, governments, enterprises and the public to understand and grasp China’s economic operation and social development, an important basis for Party committees and governments at all levels to conduct economic and social management and decision-making and an important reference for enterprises and the public to make decisions on production, operation, investment and consumption. Therefore, the government, enterprises and the public at all levels are demanding more and more government statistics. Accordingly, the quality of government statistical data is becoming more and more important, because it concerns the objectivity and accuracy of government statistical data, the scientificity of economic and social management, the decision-making of Party committees, the correctness of production, operation, investment and consumption decisions of enterprises and the public. Therefore, the quality of government statistical data is extremely important, which is not only the focus of social concern, but also the core issue of government statistics.

Author : Poornima M. Charantimath
Publisher : Pearson Education India
ISBN 13 : 8131792447
Total Pages : 690 pages
Book Rating : 4.45/5 ( download)

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Download or read book Total Quality Management written by Poornima M. Charantimath and published by Pearson Education India. This book was released on 2011 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: The enlarged and revised second edition of Total Quality Management blends the fundamental principles and historical foundation of total quality with practical applications and examples. The coverage of high-performance practices and developments in the quality management arena enables students to develop a basic appreciation of quality management concepts while retaining their focus on the goal of continuous improvement.

Author : Anthony DiPrimio
Publisher :
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.18/5 ( download)

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Download or read book Quality Assurance in Service Organizations written by Anthony DiPrimio and published by . This book was released on 1987 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Mary A. Malina
Publisher : Emerald Group Publishing
ISBN 13 : 178743298X
Total Pages : 241 pages
Book Rating : 4.87/5 ( download)

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Download or read book Advances in Management Accounting written by Mary A. Malina and published by Emerald Group Publishing. This book was released on 2017-10-20 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advances in Management Accounting (AIMA) is a publication of quality applied research in management accounting. The journal’s purpose is to publish thought-provoking articles that advance knowledge in the management accounting discipline and are of interest to both academics and practitioners.

Author : Paul Calcott
Publisher :
ISBN 13 :
Total Pages : 44 pages
Book Rating : 4.40/5 ( download)

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Download or read book Quality Management and Accounting in a New Zealand Service Organization written by Paul Calcott and published by . This book was released on 1995 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: