Performance Measurement Systems In Banks

Author : Rahat Munir
Publisher : Routledge
ISBN 13 : 1351368028
Total Pages : 168 pages
Book Rating : 4.25/5 ( download)

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Download or read book Performance Measurement Systems in Banks written by Rahat Munir and published by Routledge. This book was released on 2018-12-07 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Given the significant changes in the banking environment and the resultant pressures on banks to change their systems and procedures, this book is a timely reference that provides a comprehensive analytical overview of changes in the performance measurement system (PMS) of banks in the post-financial crisis era. It explores the factors that influence such changes and examines banks’ consequential responses to institutional pressures. It is an invaluable resource for researchers and practitioners to gain insights into the concept of PMS change in both developed and developing economies.

Author : Andreas Beck
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.17/5 ( download)

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Download or read book Development of a Performance Measurement Systems for NCA-Sales- Teams written by Andreas Beck and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2019 at IBM, it was found that there is a strong dependence on a few large banks in bank sales, and the growth targets of the sales division cannot be achieved due to the existing business with these same customers. To counteract this dependency, an NCA-specific sales team for the banking industry was established to support small and medium-sized banks with personal commitment and expertise and to develop them into long-term business partners of IBM. This research focuses on the development of a performance measurement system for NCA-Sales teams. It postulates the hypothesis that more effective and better-suited performance measurement systems can be developed for NCA-Sales of information technology towards financial institutions. Authors use the methodology of expert interviews and Mayrings qualitative content analysis to gain insights into the relevant factors that need to be considered when evaluating the performance of such sales teams. The paper identifies stakeholders, challenges, and goals that should be integrated into a performance measurement system as well as KPIs to measure them. The results are being consolidated into a conceptual sketch for an NCA-sales optimized PMS. The paper distinguishes itself from other research through an approach that gives detailed guidance for the practical implementation of its findings. The research was conducted with professionals in the IT sector; however, all of them were working for the same company, and the data was collected in the short span of one week as it was part of a research. The outcome can be used for further studies on how to effectively measure performance in NCA-Sales teams.

Author : Ernst & Young
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 380 pages
Book Rating : 4.62/5 ( download)

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Download or read book The Ernst & Young Guide to Performance Measurement For Financial Institutions: Methods for Managing Business Results Revised Edition written by Ernst & Young and published by McGraw-Hill Companies. This book was released on 1995 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: The internationally recognized accounting and financial consulting firm of Ernst & Young looks at all aspects of profitability and provides hands-on guidance to profitability philosophies and structures; balance sheet, revenue and expense components; transfer pricing of funds; planning and budgeting; and performance measurement.

Author : Rahat Munir
Publisher :
ISBN 13 :
Total Pages : 278 pages
Book Rating : 4.75/5 ( download)

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Download or read book Performance Measurement System Change written by Rahat Munir and published by . This book was released on 2011 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of this study is to examine changes in the performance measurement system of a bank operating in an emerging economy during the period 1997-2007 by exploring the factors that influenced changes in its performance measurement system and its consequential responses to institutional pressures. To achieve this aim, three research questions are addressed in the thesis: i) How did the performance measurement system in a bank operating in Pakistan change over the last decade? ii) What factors influenced the changes? and iii) How did the bank respond to the factors driving change in the performance measurement system? These research questions are examined using an analytical framework informed by DiMaggio and Powell's (1983) notion of isomorphism mechanisms of institutional pressures together with Oliver's (1991) typology of strategic responses to institutional pressures. Using the case study method, data were collected from the largest state-owned bank in Pakistan (named as Pakbank in this study) for the period 1997-2007 through administering a questionnaire and conducting semi-structured interviews. Additionally, relevant internal and external documents provided a secondary data source for the study. -- The findings of the study suggest that the change in the PMS was a direct consequence of Pakbank's institutional environment. This institutional environment was significantly influenced by the bank's external environment which prior to 1997 was mainly characterised by political instability and uncertain economic conditions. These external environmental conditions led to changes in Pakbank's regulatory environment, forcing managers at Pakbank to make changes to its PMS. -- In line with DiMaggio and Powell's (1983) notion of isomorphism mechanisms of institutional pressures, the study found that the changes were forced to occur as the result of coercive, mimetic and normative pressures placed on the bank. In line with Oliver's (1991) typology of strategic responses to institutional pressures, the study found that Pakbank responded to the institutional pressures in two ways. While in the initial period of the reforms most of the impetus to change originated as formal directives from the regulators the bank passively complied with the coercive pressures to gain legitimacy. As the performance of the banking sector gradually improved and reforms proceeded, the bank increasingly applied strategic choice to the pressures with the aim to improve efficiency, performance and accountability. -- The study also found that over the period 1997-2007, the bank intensified the use of financial measures which is contradictory to the literature on manufacturing organisations within developed countries, where there is a great focus on using a combination of financial and non-financial measures. Since Pakbank wanted to improve its financial performance while complying with the new regulatory requirements, which required using extensive use of financial measures, the bank emphasised financial measures alone. -- The findings also suggest that the change in Pakbank's PMS was planned and rationally executed due to its top-down initiation. The new top management, in particular the new President, as a change agent, played a significant role in the change within Pakbank. The knowledge and experience as well as the commitment of the new President not only helped give the bank's new PMS its particular character but also played a major role in creating a culture of performance measurement and accountability. The resistance by organisational members to the changes introduced in the PMS was minimal. There was however some dissatisfaction amongst employees towards the change, as to its exact nature and its likely impact on staff. Poor communication of the PMS changes, the low level of IT support provided and limited training were the causes of such dissatisfaction. Nevertheless, the study found that the changes introduced to the PMS became institutionalised in the bank during the period under investigation. Employees used the PMS to report and measure performance of their business units and in discussions with various business units, the Management Committee and the Board. -- This study contributes to the performance measurement literature, the banking literature and the literature on emerging economies by adding to knowledge about changes in performance measurement systems in a bank in the context of an emerging economy. The insights provided in this study can assist practitioners in addressing issues concerning performance measurement systems changes in similar contexts.

Author : Chomel Thea Minnaar
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.79/5 ( download)

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Download or read book An investigation of performance measurement systems in retail banking written by Chomel Thea Minnaar and published by . This book was released on 1996 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : M. Zairi
Publisher : Springer Science & Business Media
ISBN 13 : 9401113025
Total Pages : 322 pages
Book Rating : 4.21/5 ( download)

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Download or read book Measuring Performance for Business Results written by M. Zairi and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi tive environment have been responsible for the change of emphasis. In today's worldwide competitive environment companies are compet ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today's global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to control processes that satisfy customer expectations. In particular, performance measures should provide process-level information that motivates employees to achieve the responsiveness and flexibility that companies require to compete on a global basis. Responsiveness is achieved by building relationships that lead to satisfied customers, suppliers and employees. Flexibility is achieved by reducing output variation in proceSfes; for example, the reduction of lead times and delays are both necessary for sustained competitive excellence and long-term profitability.

Author : Andy Neely
Publisher : Cambridge University Press
ISBN 13 : 9780521803427
Total Pages : 386 pages
Book Rating : 4.2X/5 ( download)

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Download or read book Business Performance Measurement written by Andy Neely and published by Cambridge University Press. This book was released on 2002-03-07 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: A multidisciplinary book on performance measurement that will appeal to students, researchers and managers.

Author : Matthew Hinton
Publisher : Elsevier
ISBN 13 : 0080888054
Total Pages : 93 pages
Book Rating : 4.57/5 ( download)

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Download or read book The benefits of e-business performance measurement systems written by Matthew Hinton and published by Elsevier. This book was released on 2008-07-08 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment. * Based on four years of case study research inlcuding interviews with 12 managers * offers a distinctive view of e-business in measuring the performance of a business * Recommendations are made based on the findings from cross case analysis

Author : Marc J. Epstein
Publisher : Emerald Group Publishing
ISBN 13 : 1787564703
Total Pages : 268 pages
Book Rating : 4.01/5 ( download)

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Download or read book Performance Measurement and Management Control written by Marc J. Epstein and published by Emerald Group Publishing. This book was released on 2018-09-07 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains exemplary papers that were presented at the 2017 Conference on Performance Measurement and Management Control in Nice, France, by researchers in the field from North America, South America, Africa, Europe, and Asia.

Author : Jacob Bikker
Publisher : Routledge
ISBN 13 : 1134152507
Total Pages : 173 pages
Book Rating : 4.06/5 ( download)

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Download or read book Bank Performance written by Jacob Bikker and published by Routledge. This book was released on 2008-10-27 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Economic literature pays a great deal of attention to the performance of banks, expressed in terms of competition, concentration, efficiency, productivity and profitability. This book provides an all-embracing framework for the various existing theories in this area and illustrates these theories with practical applications. Evaluating a broad field of research, the book describes a profit maximizing bank and demonstrates how several widely-used models can be fitted into this framework. The authors also present an overview of the current major trends in banking and relate them to the assumptions of each model, thereby shedding light on the relevance, timeliness and shelf life of the various models. The results include a set of recommendations for a future research agenda. Offering a comprehensive analysis of bank performance, this book is useful for all of those undertaking research, or are interested, in areas such as banking, competition, supervision, monetary policy and financial stability.